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“Don't take the stars too serious”
Review of The Hans New Delhi

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The Hans New Delhi
Ranked #118 of 712 Hotels in New Delhi
Reviewed August 25, 2014 via mobile

It looks like that in India the stars ranking are a little bit different. This is a "four stars" hotel but would fit better to 3. Rooms are ok. Continental breakfast is really poor and not sure about location, once they ask not to walk around due safety. Would recommend if you are short in money.

Stayed: August 2014, traveled as a couple
1  Thank RodrigoClimaco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans Hotel N, Front Office Manager at The Hans New Delhi, responded to this reviewResponded August 31, 2014

Your valuable feedback regarding your stay with us is highly appreciated and the time taken to provide me with these details is of utmost importance to us.

We sincerely apologize for all the inconveniences you experienced while staying with us. The corrective measures to be more precautious and corrective measures to rectify the problem has been taken up.

Please accept my sincere apologies and we look forward to welcome you back again

Warm regards
The Hans Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (621)
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Reviewed August 19, 2014

The rooms are clean but not elegant as compared to its price. The staff is not so co operative. Breakfast spread is quite a disappointment. In case you have asked for an egg to order, you need to be following it up, lest the staff forgets it. The hotel has only ONE advantage, I.e. It's location. Less talked about the hotel, better it is.

Room Tip: The corner rooms are better
  • Stayed: February 2014, traveled on business
    • Location
    • Rooms
    • Service
1  Thank Ujjwal C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans Hotel N, Front Office Manager at The Hans New Delhi, responded to this reviewResponded August 22, 2014

Your valuable feedback regarding your stay with us is highly appreciated and the time taken to provide me with these details is of utmost importance to us.

We sincerely apologize for all the inconveniences you experienced while staying with us. The corrective measures to be more precautious and corrective measures to rectify the problem has been taken up.

Please accept my sincere apologies and we look forward to welcome you back again

Warm regards
The Hans Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2014

In addition to its superb location and window view, I have mentioned in my last review, The basic facilities has definitely improved to prove itself a proper 4* Hotel. Room this time was more spacious, excellent cooling, No problem regarding fresh air and ventilation. The mattress and pillows give a good sleeping experiance. The breakfast Buffets is still quite enjoying. Far Improved!

Room Tip: Go for a 19th,20th and 21st floor room to have a superb Bird's eye view of Lutyen's Delhi, T...
  • Stayed: August 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank SAURABH_PAL_MAPLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans Hotel N, Front Office Manager at The Hans New Delhi, responded to this reviewResponded August 19, 2014

Dear Guest Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments.
Warm Regards, Management The Hans New Delh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2014

The Hotel is OK, although the people at the front desk need to get their act in order and not make a lone guest wait. (nobody else at the desk, but the staff is always busy in more urgent pursuits). The bell desk takes its own sweet time in getting your baggage to the room.

Breakfast at the Hotel needs a lot of improvement. The bread, croissants, doughnuts are at least a couple of days old. The spread is really cheap for a hotel of his caliber. Indian traditional fare there is, but the idlis are like dough, the sambhar is watery. The Continental fare is limited to wrinkly chicken sausages and "french toast " (the french should object). The guy at the egg counter doesn't know how to do a double fried egg properly. The coffee is cold no matter how many times you ask for it to be re-heated. The waiters and manager are mostly busy amongst themselves and make guests feel like they're intruding.
Room service food was not great either. The club sandwich ordered in the room was terrible, the bread wasn't fresh, the ham was like dried leather. This for Rs 575 plus taxes. TV reception on the 21st floor isnt clear. They really try to scalp you for a wifi connection (Rs 250 per hour for what should be a free service).
On the other hand, the rooms are nice and clean. Location is very central and convenient. Pity someone is not keeping the standards up!!!!

  • Stayed: August 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Bhuvanesh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans Hotel N, Front Office Manager at The Hans New Delhi, responded to this reviewResponded August 19, 2014

Your valuable feedback regarding your stay with us is highly appreciated and the time taken to provide me with these details is of utmost importance to us.

We sincerely apologize for all the inconveniences you experienced while staying with us. The corrective measures to be more precautious and corrective measures to rectify the problem has been taken up.

Please accept my sincere apologies and we look forward to welcome you back again

Warm regards
The Hans Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2014 via mobile

Food quality is good. But limited menu. Rooms are clean and spacious. However less drinking water. Wifi is not free unlike other hotels, mobile network issues in rooms. The hotel reception has a bureaucratic style of functioning. Overall average ! Three star hotel at four star expense!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank AthalyeP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans Hotel N, Front Office Manager at The Hans New Delhi, responded to this reviewResponded August 19, 2014

Your valuable feedback regarding your stay with us is highly appreciated and the time taken to provide me with these details is of utmost importance to us.

We sincerely apologize for all the inconveniences you experienced while staying with us. The corrective measures to be more precautious and corrective measures to rectify the problem has been taken up.

Please accept my sincere apologies and we look forward to welcome you back again

Warm regards
The Hans Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2014

Was in Delhi for a short business visit. Choose Hans due to its central location. As expected, this is a no frills hotel good for short business visits.
Its conveniently located in central Delhi with easy access to roads, metro and offices in business district.
An evening walk to nearby Connaught circus can offer plenty of options for lunch / dinner.
Rooms were clean and decent in size.
Would have preferred internet packaged in room tariff as standard, since opting for it separately works out to be expensive.

  • Stayed: July 2014, traveled on business
    • Location
    • Rooms
    • Service
Thank Dipesh V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans Hotel N, Front Office Manager at The Hans New Delhi, responded to this reviewResponded August 19, 2014

Dear Guest Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments.
Warm Regards, Management The Hans New Delh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2014

Staying by myself I was in the hotel a fair bit.

The room, needs a renovation but was still quite nice. My room XX07 was VERY VERY VERY noisy, right near elevator and must have been near the cleaners room, very annoying.

Television was fine, only a couple of english channels (4-6)

Wifi, on my rate you had to pay, and with taxes is was a mind boggling $20 AUD a day, I got one day, it was slow, dropped out, and annoying, ohh and it was $20 AUD!!!!!!!!!!!!

Breakfast was included and was ok, not much western fare but good non the less.

The restaurant, cant remember the name, the fancier one was a complete ripoff, food was good but the prices were insane.

Staff were very friendly, overall not a bad stay, make the internet free,do some renovations and its would be a great hotel just a few hundred meters from Connaught Place

Room Tip: stay well away from the elevator and cleaners room
  • Stayed: July 2014, traveled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank mrautraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans Hotel N, Front Office Manager at The Hans New Delhi, responded to this reviewResponded August 4, 2014

Your valuable feedback regarding your stay with us is highly appreciated and the time taken to provide me with these details is of utmost importance to us.

We sincerely apologize for all the inconveniences you experienced while staying with us. The corrective measures to be more precautious and corrective measures to rectify the problem has been taken up.

Please accept my sincere apologies and we look forward to welcome you back again

Warm regards
The Hans Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hans New Delhi

Address: 15 Barakhamba Road, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#54 Luxury Hotel in New Delhi
Price Range: $71 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hans New Delhi 4*
Number of rooms: 77
Official Description (provided by the hotel):
Serving royally to people around the world and creating the most cherished memories, this hotel offers one of the best accommodations in central DelhiA grand welcome to all guests where they are sure to be treated in the most special way through the celebrated expanse of unflinching services and courteous hospitality of this 4-star hotel. The Hans New Delhi offers 77 luxuriously attended rooms, Being among the star hotels in Central Delhi, The Hans makes sure that the rooms are well equipped and are served as and when required. The rooms are treated with exotic marble flooring/ Carpets and luxurious bed which impart a feeling of warmth and grandness. One of the walls is lined with plush sofas and a big writing table. There are various amenities like LCD TV, mini-bar and tea & coffee maker which make your stay in the best hotel in Central DelhiBeing a 4-star hotel, The Hans makes sure that its celebrated guests are well connected; there are direct dial phones and high speed Wi-Fi internet connectivity for all your business related matters. An electronic safe in each room to keep your valuables ensure an advanced level of safety.The majestic en-suite bathrooms are loaded with stylish fittings and posh boutique toiletries along with the round-the-clock hot & cold water; everything planned to make your every moment as worthy as it could get!These rooms are accompanied with cordial room facilities which comprise of 24-hour in-room dining service, complimentary mineral water, daily newspaper, and evening turn down service, thus making you feel relaxed from dawn to dusk.So, The Hans New Delhi defines the true definition of the most celebrated luxury hotel in the heart of the City ... more   less 
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Also Known As:
The Hans New Delhi Hotel New Delhi
Hans Plaza Delhi
Hotel Hans Plaza Delhi
Hans Plaza Hotel Delhi

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