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“An oasis of calm and charm in a the madness that is Delhi”

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The Claridges New Delhi
Ranked #36 of 715 Hotels in New Delhi
Certificate of Excellence
Cheltenham, United Kingdom
Level 4 Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“An oasis of calm and charm in a the madness that is Delhi”
Reviewed October 26, 2009

We booked two separate nights at The Claridges; one at the start and one at the end of a two week trip north to the Himalayas. Both arrival times at the hotel were early in the morning. Expecting to wait around for the midday check in, we were greeted by friendly, efficient and polite staff and were found rooms almost immediately - one at 7 o'clock in the morning. Whisked up to our room by a smiling floor manager in an impeccable suit we were given a clean comfy mini suite with a huge bed and huge screen TV. There were no extra charges for the early check ins.
The two restaurants we used were well staffed by smiling, helpful people. Breakfast was a fresh and plentiful buffet with hot choices cooked in front of you. For dinner we chose the European option (there are 4 restaurants). We were escorted by a delightful chatty receptionist to the rear of the building where we were seated on an atmospheric terrace with a stream and billowing muslin drapes. The food was excellent, not quite Michelin, but my steak was cooked just right and a reasonable French red wine at about 20 GBP completed the evening.
Having an afternoon to fill, we walked towards a New Delhi local market. We were stopped by a Tuc Tuc man who promised to show us Delhi. A bit wary but with the assurance of a friendly passer by, we bit the bullet. Kamal, our Tuc Tuc man, as he turned out to be called did show us Delhi. Safely, patiently and with good English he took us to a few of the best sites and to the best place to buy a great silk Kashmiri rug. We can thoroughly recommend Kamal as a reliable and knowledgeable driver. He charged us 300 rupees for the round trip (about 3.75 GBP) including waiting for us when we went sightseeing. He can be found on his mobile - 9899041746 - give him a ring!!
Overall a great Hotel experience - good security (24 hour armed police presence in the background) - lovely staff - everthing worked - good food - a real oasis of calm and charm in the madness that is Delhi.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank willybee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Northamptonshire
Level 5 Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed October 25, 2009

What a dreadful experience! We had previously stayed at the Taj Palace - incomparably superior - and found The Claridges grossly inadequate. The refurbishment wasn't complete, we had to have the plumber TWICE in one evening, there was no storage in the bathroom, and the shower soakaway was unable to deal with the inout from the shower. Worst of all, there was hammering going on under our room until 4.30 a.m despite repeated calls to Reception and the Duty Manager. As a result we had a sleep-free night and were far too shattered to do the visits we had planned for the next morning. Totally unacceptable, and never a word of apology, let alone any compensation. The hotel should be thoroughly ashamed of itself.

  • Stayed October 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sixfields
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Great Dunmow, United Kingdom
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 22, 2009

The Claridges hotel in New Delhi was superb, the food in each of the Restaurants was wonderful, the rooms have been refurbished recently and are extremely comfortable and well furnished. There are so many little touches that made it a fantastic stay, everything you need has been thought of and readily available.
I did find it unusual that the Spa was single sex at different times of the day, but this did not mar our stay. I would recommend this hotel to anyone staying in New Delhi.

Stayed August 2009
Helpful?
1 Thank AnneS1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Level 4 Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed October 16, 2009

The hotel is centrally located in the embassy area near Khan Market. Although Khan Market can be walked in about 15-20 minutes, it is advisable to take a taxi or ask your driver to drop you off at the market and take a taxi back to the hotel.
The check-in process at about 1:30am was fast and being upgraded to a suite for 3 nights was appreciated. The room and bathroom were spacious and clean. 4 complimentary bottles of water every day helped beat the heat and potential bout with diarrhea. 24 hour internet use was not complimentary and set us back about $15 per day.
The below average score for "Service" was due to the lackadaisical attitude and lack of attention to detail of the wait staff for breakfast and dinner at Dhaba. Coffee and refills were not served in a timely fashion for the entire stay of 3 days.
On the 3rd morning, I observed the female host take something from the serving table and quickly put it in her mouth as she was walking towards the pastry area.
Except for the doorman, a lot of the staff did not acknowledge us with a smile even when I said good morning. The reception area staff were also not friendly although they did what they were supposed to do.
Food at Dhaba Restaurant was expensive with the taste average at best. I would recommend heading over to the Khan market to eat at Chonas (Indian food), Salim's (kebab rolls), change money and shop a little bit.
In regards to the "soft remodel" noise reported by guests, I did not hear any construction noise during our stay. According to the hotel, the remodel will be complete by the end of October 2009.
Speaking of currency exchange, change as much as you can at the Punjab Bank (no commission) vs Thomas Cook (10% commission).
For a hotel that has a lot of positives, Claridges Hotel will be an option for me to consider but it is not a hotel that I can say that I will definitely go back to if another alternative is available.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank rxchiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 14, 2009

We had a two night stay and the first night went to plan. Room was as anticipated in a superior category. Good meal in the Chinese restaurant. Great position for hotel. Waiters very polite and friendly although food service very slow. Then all went downhill - returned at 4pm after a day in Delhi to be accosted by the duty manager because a problem with the plumbing near our room had removed water from half of the rooms. He had been trying to contact us for many hours because engineers needed to gain access to our room for the repair work and we needed to change rooms to allow this to happen. Replacement room much smaller, and much less well equipped - bathroom actually quite basic, less fruit and no sweet-meats but otherwise adequate. As we were checking out during the night we accepted the down-grade room rather than make a fuss.

Curiously the only person who was aware of the "plumbing problem" appeared to be the one duty manager despite the devastating effect the "problem" had been having for some hours. We also discovered subsequently that all rooms in Claridges were booked that night and the room we had been asked to vacate was re-occupied.

Our new room, unlike the first room, overlooked an area of the hotel where parties were held: there was a party that night (we had not been informed of this) and sleep was impossible because of the resulting Bacchanalian-like noise. On checkout I spoke to the night duty manager who apologised for the extreme noise. He, too, was also unaware of the "plumbing problem" until we told him. He confirmed also that the room vacated by us was re-occupied. The hotel was completely full.

The speed of the resolution of the "plumbing problem", the rapid re-allocation of that room to someone else and not back to us, and the seeming lack of knowledge of the "plumbing problem" by anyone other than the one duty manager amongst many despite its apparent widespread effect for so many hours, and the absence of any urgency in resolving the problem (the management did not know we would be returning in the late afternoon - we could have planned to stay out until very late) all suggest to us that there may have been another reason we were asked to move. Whether there was we cannot be certain but it is difficult to identify any other credible explanation on the information provided by this manager on the 12th October.

In the end the room downgrade, for whatever reason, was not acceptable. We feel that we were treated entirely inappropriately by the management of this hotel. It has left a very unpleasant "taste".

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Morgan48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level 5 Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed July 26, 2009

Friendly, smiley service with a buzzing atmosphere. Beautiful room. Afternoon drinks on the lawn. Lovely chinese restaurant. Did not want to leave. We loved this hotel - new favourite in Delhi (usually stay at Imperial)

Stayed July 2009, traveled as a couple
Helpful?
3 Thank mh16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Level 1 Contributor
1 review
Reviewed July 25, 2009

The hotel was beautiful and made my stay in India tolerable. However, I mistakenly took 1 sip of water from the faucet and my stomach was not right for 1 week. Beware of India's tap water!

  • Stayed June 2008, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AYT808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Claridges New Delhi

Property: The Claridges New Delhi
Address: 12 Dr Apj Abdul Kalam Road, New Delhi 110011, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Romantic Hotel in New Delhi
#15 Family Hotel in New Delhi
#21 Spa Hotel in New Delhi
#22 Business Hotel in New Delhi
#25 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Claridges New Delhi 5*
Number of rooms: 132
Official Description (provided by the hotel):
The Claridges, New Delhi is located in the heart of Lutyens Delhi. This gracious three-storied hotel is within close proximity of the business districts, diplomatic missions, shopping centres and historical landmarks like the India Gate and Rashtrapati Bhawan. The hotel offers a wide choice of accommodation ranging from well-appointed, deluxe rooms to luxury suites, some with their own private terrace. The rooms are amongst the most spacious in Delhi and are a blend of classic and contemporary styles. ... more   less 
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Also Known As:
The Claridges Hotel New Delhi
Claridges Hotel New Delhi
The Park Hotel Delhi
Claridges New Delhi
Hotel Claridges
Claridges Hotel Delhi
The Claridges Delhi
Claridges India

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