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“Great with the basics, bad with the extras”

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The Claridges New Delhi
Ranked #36 of 777 Hotels in New Delhi
Certificate of Excellence
Reviewed April 18, 2009

My friends and I stayed here two nights in a row. The first night we were in a deluxe room we had booked online (the deluxe and claridges room were listed at the same rate), and the second night we had planned to switch to the Ginger to save money but didn't feel safe (we were a group of 3 20-something women) so returned to the Claridges in a Claridges room.

Both rooms were great, though obviously the deluxe room was bigger and had tile instead of carpeted flooring.

The service seemed great. We always were warmly welcomed, and the front desk staff was very friendly. When we grabbed breakfast the second morning, the hostess even remembered our original room number.

However, there were a couple service issues. The first night we discovered the outlets weren't working. We called for the electrician and were told he would be coming. 30 minutes later, no electrician. My friend called again and they say he'd be there right away. 15 minutes later, he still hasn't come. My friend called yet again to complain, and finally he came 15 minutes after that, a full hour after we originally called.
Luckily our friends took an hour longer than anticipated to pick us up to go out for the night - otherwise we would have hit the clubs with wet hair! :)

The second issue was very frustrating. We had plans to leave at 7am to drive to Agra. It was important to leave early to beat Delhi rush hour and make it in time to see the Taj and drive to Jaipur before dark. We called for a wake-up call at 6:15. The receptionist asked if we'd like a confirmation call at 6:30, and we said yes.
We received no call and woke up at 7:10 when our driver called to see where we were. My friend called to complain and they said that they didn't have us down for a wakeup call. At checkout we complained, and then the woman in charge of the wake-up call told the manager that she did call and we didn't pick up. We responded that it was [--------], and finally got 2000 rupees taken off our final bill.

Point of story- stay at the Claridges and enjoy the beautiful garden and amazing mediterranean restaurant. Just don't count on anything outside the pre-choreographed dance when it comes to service. Bring your own alarm! :)

  • Stayed: April 2009, traveled with friends
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Thank MeganEW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,952 - 1,958 of 2,248 reviews

Reviewed April 15, 2009

We had the pleasure of staying here one week apart and in different sections of the hotel. Our first bout of stay was excellent - staff were helpful polite and accommodating - the service in the restuarants was excellent - rooms were very nice - just by the pool - all in all on this occasion the hotel was very good.
However, on our second visit to the hotel - the only complaint we had was the room - we were on the first floor and the rooms above are being renovated therefore there was quite a considerable amount of disturbance during the day and this went on to approximately 10.30 at night. However, as we were only staying one night this time we felt we could put up with it - if we had been staying longer we certainly would have asked to be moved to a quieter room. The room itself was lovely - and once again the staff were excellent. All in all a very nice hotel and a good stay.

  • Stayed: April 2009, traveled with family
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Thank arsenal26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2009

My wife and I stayed at The Claridges two different times between March 10 and April 1, 2009. Each time we were greeted warmly and made to feel at home. Our first room was on the first floor off the pool area and had a sliding door that gave us access there. It was quiet at night and we had it all to ourselves. We ate at two of the restaurants, both reasonably priced and with wholesome, mostly vegetarian fare (but thats about what you get in India). One of the hotel shops is a bakery. We bought some pastries to eat in the room with tea. The hotel provided china dishes, napkins and silverware for us to enjoy our treats. Just a short walk down the block is a house owned by the wealthy Birla family at which MK Gandhi stayed near the end of his life. It is open to the public and has artifacts of the great man and dipictions of the important events of his life as well as impressive statues and gardens.

  • Stayed: March 2009, traveled as a couple
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Thank marjude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2009

Stayed for 3 nights at the end of a visit to north India. I have no complaints about Claridges and found it to be a very good hotel. Location was in the posh diplomatic area of New Delhi, lobby was elegant and luxurious, and staff were very helpful and friendly. I insisted on a refurbished room and found this to be excellent. The room came with a balcony and a small wardrobe/dressing room leading to the bathroom. This small wardrobe/dressing room was poorly lit but otherwise I was very happy with the room. There was a large flat screen TV and internet access (payable), no road noise and a generally comforable feel to the room. Breakfast was tasty with good choices. We had an offer of free spa treatment for staying 3 nights but we found that men and women had different times for accessing the spa and we could not be there together-strange.

  • Stayed: March 2009, traveled as a couple
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Thank dkemt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2009

So I understand that other people who have stayed here have had bad experiences, and I'm not going to dispute those, as our experience was probably fairly exceptional. We stayed here for our 1st wedding anniversary, booking into a Claridges Room for one night only (as far our budget could stretch!). On our internet booking form we mentioned it was our anniversary, and so when we arrived they automatically upgraded us to a Club Room, which we thought was very nice of them. Upon being in the room for about half an hour we noticed that the room was actually really cold, and that the air-con wouldn't turn down. We rang through to report this but non one came to fix it. After another while I went out to the lobby to find the duty manager, who immediately sent a squadron of people into the room to try and fix it, which they couldn't do. We were instead immediately upgraded again, this time to the Luxury Suite (so by now we'd been given the equivalent of 4 upgrades), which was simply stunning. They then delivered 24 red roses for my wife! The service and staff all along were friendly and attentive, and the food in the restaurant, Dhaba, was divine, with again, excellent service. We only stayed one night, so maybe if we'd stayed longer things would have started to go downhill (judging from other people's reviews) but I can't really attest to this, but essentially, we got a $500 room for $150, so we weren't complaining!

  • Stayed: August 2008, traveled as a couple
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1  Thank elwoodbluesLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2009

Stayed here for the first time in March 2009. I visit Delhi regularly and have stayed at a number of other 5 star hotels. Service at the hotel is excellent, people are friendly, but there is one major problem: The quality of the rooms. My room was in urgent need of renovation, one chair was wobbly and even dangerous to sit on, the bathroom was just shabby for a five star hotel. Morevoer, it had only a tiny window, and when you looked outside, you were staring at a wall, one metre away from the window. I checked the other rooms in my corridor and found them similar. Clearly, based on my experience, the Claridges is the most inferior five star hotel in Delhi, in terms of room quality.

  • Stayed: March 2009, traveled on business
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1  Thank MarcoPoloFounex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2009

Whilst externally everything looks fine ,in details it isn't.
I stayed for 2 seperate stays with a couple of days in between.

On both stays the bathrooms have mould and fungus all over so whilst the Molton Brown toiletries are nice mould isn't so nice.

the internet which is costly is intermittent.

The staff at the reception try to look extremely friendly but are are on another planet.an example is when i checked in I requested them to check up with my airline if they were on to send a free complimentary car as I had booked;no body bothered.They habitually try to multitask like when checking you out attend to other things and are not able and delay you.

On my second stay i asked for a room (after the first stay had a lousy room) with a view but they put me in one (236) where the glass is covered in a film so you can't look out at all as it looks out over some equipment !!).The room doors vibrated everytime someone walked past in the corridor outside.


On the positive side the Dhaba restaurant was good as was the beds and linen in terms of comfort.


Many nice alternative places to stay.

  • Stayed: March 2009, traveled on business
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1  Thank UGReview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Claridges New Delhi

Address: 12 Dr Apj Abdul Kalam Road, New Delhi 110011, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in New Delhi
#14 Romantic Hotel in New Delhi
#22 Business Hotel in New Delhi
#22 Spa Hotel in New Delhi
#27 Luxury Hotel in New Delhi
Price Range: $145 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Claridges New Delhi 5*
Number of rooms: 132
Official Description (provided by the hotel):
The Claridges, New Delhi is located in the heart of Lutyens Delhi. This gracious three-storied hotel is within close proximity of the business districts, diplomatic missions, shopping centres and historical landmarks like the India Gate and Rashtrapati Bhawan. The hotel offers a wide choice of accommodation ranging from well-appointed, deluxe rooms to luxury suites, some with their own private terrace. The rooms are amongst the most spacious in Delhi and are a blend of classic and contemporary styles. ... more   less 
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Also Known As:
The Claridges Hotel New Delhi
Claridges Hotel New Delhi
The Park Hotel Delhi
Claridges New Delhi
Hotel Claridges
Claridges Hotel Delhi
The Claridges Delhi
Claridges India

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