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“hospitality”

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The Claridges New Delhi
Ranked #35 of 716 Hotels in New Delhi
Certificate of Excellence
Mumbai (Bombay), India
1 review
“hospitality”
Reviewed March 20, 2013

I have been visiting Delhi frequently but since last two visiting I stayed in the Claridges bcz mysekf as well as my guest from Japan feel very comfortable . All the staff is very courteous and always ready to help,

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Kiran1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,017 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (431)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sydney, Australia
Level 4 Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 17, 2013

I was unlucky and was bitten by a street dog just outside the hotel. The Duty Manager and Director of Security could not have been more helpful and even sent a bunch of roses and a 'Get Well' card to my room. The doctor they supplied was excellent.
Breakfast at Pickwicks was delicious and i enjoyed the tapas at Sevilla but found the food at Dhaba overpriced and rather boring.
i don't understand why Wifi is chargeable in this day and age.
Location and service both good.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurie020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 6 Contributor
101 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed March 17, 2013

Over the last 10 years, my boyfriend & I have made three trips to New Delhi and each time we have stayed in the Claridges. There are many hotels in New Delhi however, we prefer the small size of the Claridges which makes our stay here much more personalized each time. The staff is extremely courteous and refer to us individually by our names; which is always a welcome surprise, something that the staff of a mega-size hotel is unable to do! The rooms are fine with well appointed bathrooms and large balconies. The breakfast buffet each morning in Pickwicks cafe (which was included in our room rate) is delicious with a mix of western and Indian delicacies. Our server in the breakfast room; a wonderful young man named Rajeev was so perceptive that he knew what we needed even before we asked, sometimes even as the thought arose in our minds! He impressed us with his impeccable service.
Food and service in the Chinese restaurant "Jade" was also above par.
Because of such service and the small feel of the hotel, it becomes a home to us for the duration of our stay each time. It's also nice to sit in the little garden area and have tea.
The only annoyance we have is that the wi-fi is not included in the price of the room. We travel all over the world and is rare now to find a hotel that doesn't include Internet in the room rate. My boyfriend always likes to say, that when he pays for such an expensive room, he expects the air, the water and the electrons to be free & included! In the polluted air of Delhi, the clean air inside Claridges does become very valuable and the staff provides lots of bottled water in the room. Now, all they need to do is provide the "electrons" (wi-fi) and it would receive full-marks as far as we are concerned. That and they should make sure that the email survey sent to us after our stay actually works (when we submitted the survey after diligently noting down our opinions, the web server failed to post it!)

Room Tip: Higher floors are likely to help you avoid Delhi pollution much more than lower floors!
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank SwatiMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamburg, Deutschland
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 17, 2013

We stayed with two adults and two children. Rooms were spotlessly clean, well appointed, comfortable beds. Wifi was fast; cost around 10 USD per day per device (from memory).

The service was attentive without exception, with the multicuisine restaurant deserving a particular mention.

With Delhi being an intensive place to visit as tourists (and we were with children), this was an oasis of calm to recharge our batteries.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingSince75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 13, 2013

This is a well run hotel, quietly elegant and very clean. The smaller rooms are well appointed, the larger ones have a pleasant sitting area and larger bathrooms; beds were beautifully comfortable. The decor is art deco and this is sustained throughout the hotel. Our first visit to the hotel where we stayed for 4 nights was not very warm and welcoming; the driver who met us at Delhi airport had been pleasant but was rather put out that we didn't tip generously at the end of the drive.( Since we had just drawn rupees from the ATM at the airport and that was in large denominations we were reluctant to part with a large sum for a service that we had well paid for.) Our return to the hotel some weeks later elicited a more pleasant response; we were welcomed, acknowledged and given a larger room. Others whom we know had been very well looked after during their stay, too. The restaurant staff at Pickwicks were excellent and very helpful, going out of their way to look after one of us who was ill.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank AnnSydney_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
61 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed March 13, 2013

We stayed here recently and while most aspects were very good there were a few annoyances. The staff were outstanding - always smiling, courteous and helpful. The grounds were beautiful and well tended and the location of the hotel very handy - definitely visit the nearby Lodi Gardens. The room, 306, was spacious but quite dark because of poor lighting. The showerhead was less rainfall and more waterfall and needed to be thoroughly cleaned and the bath was peeling! I can only imagine it had been recoated at some time and this coating was coming off. Our main gripe was the food though - we ate the first night in Dhaba, serving supposed roadside food and so we shouldn't have expected any extras - we certainly didn't get any. It was basic, although tasty, but not priced as it would be had it been roadside food! Much, much more expensive than an Indian meal in the UK and I don't mean a take-away. Pickwicks, the second night, again few frills and very small portions. We're not big eaters but,even we were hungry after this. We took a train to Delhi early the following morning and asked for and got breakfast bags but these were also not great - two small cheese sandwiches on white bread, crisps, apples and orange juice. A little bit more imagination would have gone a long way.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Moraig30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claridges51, at The Claridges New Delhi, responded to this review, March 13, 2013
Dear Guest,

Thank you so much for your feedback. We appreciate that you liked our location and the staff met your expectation.Apologies for the inconvenience caused to you due to packed breakfast.

Looking forward to welcome you in near future

Warm Regards
Regional General Manager
Oliver C. Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 6 Contributor
391 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed March 11, 2013

We stayed at Claridge' s twice on a recent trip to Delhi and on both occasions they were outstanding. On the first time we stayed in Rm333 which was excelent, then we got an upgrade when we returned and stayed in a suite Rm 110 , even better. Allow about 25% more on all bills to cover taxes. Pickwick Restaurant was excellent. Try there signature dish Meat or Vegetable Sizzle, their speciality R1295 and R895 respectively. Buy wine by the glass 150mm R495 bottles expensive. The food at Jade Restaurant is also excellent although expensive, Seafood Fried Rice, Chicken dish , 2 soups ,2 small wine and i beer $NZ136. The bookshop is also excellent and in expensive. The pool is great.
Shopping- Get the Concierge to phone Mughal Jewels & Crafts Emporium, No5 Under Safderjng fly over Ph 24628892 They will send a car for you - not to pushie, their product is good quality and prices reasonable, we found them good to deal with.
On returning to the hotel to stay one night then fly out at midnight the next day, normal late check out was 2.0pm , they let us stay until 5.0pm at not extra cost as we booked a massage for both of us in our room - the girl was very good and professional.
Make sure you walk to Lodi Gardens and allow a couple of hours, fantastic park 10 minutes away. Very hard to fault this 5 star hotel - the door men were great, especially for a photo.
Highly recommend you stay here.

Room Tip: There is no risk here, any room would be great!
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claridges51, Regional General Manager at The Claridges New Delhi, responded to this review, March 12, 2013
Dear Guest,

Thank you so much for your valuable feedback.. We are glad to know that you liked our food and service by our staff.

We are looking forward to welcome you back.

Best Regards
Regional General Manager
Oliver C.Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Claridges New Delhi

Property: The Claridges New Delhi
Address: 12 Dr Apj Abdul Kalam Road, New Delhi 110011, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Romantic Hotel in New Delhi
#15 Family Hotel in New Delhi
#20 Spa Hotel in New Delhi
#22 Business Hotel in New Delhi
#23 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Claridges New Delhi 5*
Number of rooms: 132
Official Description (provided by the hotel):
The Claridges, New Delhi is located in the heart of Lutyens Delhi. This gracious three-storied hotel is within close proximity of the business districts, diplomatic missions, shopping centres and historical landmarks like the India Gate and Rashtrapati Bhawan. The hotel offers a wide choice of accommodation ranging from well-appointed, deluxe rooms to luxury suites, some with their own private terrace. The rooms are amongst the most spacious in Delhi and are a blend of classic and contemporary styles. ... more   less 
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Also Known As:
The Claridges Hotel New Delhi
Claridges Hotel New Delhi
The Park Hotel Delhi
Claridges New Delhi
Hotel Claridges
Claridges Hotel Delhi
The Claridges Delhi
Claridges India

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