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Hyatt Regency Delhi
Ranked #45 of 715 Hotels in New Delhi
Certificate of Excellence
Reviewed December 23, 2008

We are very surprised by some of the positive comments in the last couple of reviews as we can only criticise - and we are not usually critical people. The hotel is still undergoing major refurbishment which means granite blocks are being machined noisily in the reception, covering everything in dust. The hotel staff seemed more keen to look after business events than people staying in the hotel, so that the pool was closed to 'guests' throughout our stay whilst they catered for weddings and the like! Drinks were ridiculously expensive £80 or $150 for a medium range bottle of wine and £12 or $22 for a gin and tonic! Our group felt very unwelcome and unwanted. As for location - how can anyone say it is near amenities? It is on a ring road on the outskirts of Delhi, and a minimum 40 minute taxi ride into the centre where all the sights are. Do not stay here unless you want to be surrounded by traffic and be close to the airport.

  • Stayed: November 2008, traveled as a couple
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1  Thank Arkay56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,995 - 2,001 of 2,360 reviews

Reviewed December 19, 2008

Property – not the most attractive hotel in the world but it tries. The lobby is large and a bit over the top with a lot of black granite and brass; probably inspired by a visit to a Hindu temple filtered through a 1980’s ascetic sensibility. There are well over 500 rooms and many people from Delhi come here for the food, so the property is pretty busy well into the night. It is located in the south part of Delhi so getting to the main part of town for sightseeing is kind of a pain. Not that it is a bad thing but the armed guard, luggage screening and pat down at the front entrance was a little unexpected.

Rooms- the rooms are a bit on the small side but there are some thoughtful touches that make them practical. The work desk rolls underneath itself so there is more room if you are not using it and the bathroom makes good use of space by having a half tub in the shower area. The toilet paper placement under the sink is a bit cumbersome. The bed was comfortable; the pillows were not. The room we stayed in could have used a bit of updating as the walls were a bit marred and some of the granite in the bathroom was chipped. The hallways leading to our room smelled musty and there was carpet coming up here and there. They also had a tendency to leave housekeeping trolleys in the hall for hours on end and, since the halls were kind of narrow, this was just a nuisance.

Amenities – like a city unto itself, the 7 restaurants [including some of the best Chinese food outside of Hong Kong], large gym, spa [fairly good massage menu] with beauty shop facilities, and an arcade with shopping make a good case for never leaving the hotel. The concierge can arrange for city tours and to have medications delivered from a local [reputable] pharmacy. The pool area is OK with a good number of loungers if getting sun is your thing [or being outside in Delhi is your thing]. One advantage to the Hyatt is that, besides the Radisson, it is the closest 5 star hotel to the Delhi Airport, approximately 25 minutes with light Delhi traffic, 15 minutes at 2AM. All in all, it is pretty good place to be stuck for 24 hours waiting for a flight out of Delhi.

Staff – The Hyatt will win no awards here. Admittedly, we had just come off a 3 night stay at the Oberoi, so my expectations were a bit high. The driver who picked us up and dropped us off at the airport was a very nice chap but that was pretty much it. The staff seemed cold and little things like asking for a phone number for my airline from the concierge desk seemed like a chore. The wait staff in the restaurants was friendly if a bit overbearing. The reception staff at The Regency Club took forever to check us in and just about as long to check us out.

Overall- a nice place to hang out if you are waiting for a flight out of Delhi.

  • Stayed: November 2008, traveled as a couple
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Thank brodyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2008

Stopped for a week and also used one of their conference rooms. The staff would bend over backwards for you. There were renovations going on but we were well informed and the rooms were clean and tidy. We ate in every restaurant in the hotel and would recommend the 'china kitchen' The food and drink was great but very expensive, especially the wine, a glass of new zealand sauvignon blanc was £10. Get out of the hotel and jump in a tuc tuc to PVR priara for a cheap authentic meal. Don't let the beggers outside the hotel put you off, the hyatt is pure luxury, the health club is great too.

  • Stayed: November 2008, traveled on business
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Thank nicwillovecorp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2008

Well its a good hotel, was quite clean service was good. It is very close to the airport and was one of the main reasons for me to book it. Has a good japanese steak house and a great coffee house. But for those singles this place does not have a nit club. The room was clean with hardwood floors and a nice view. I liked everything about the hotel cant complain..

now the bad stuff. I got the room for around 200 dollars/nit for the week of indepence day which was reasonably good, except after the trip when i returned back to america i was charged 250/nit.. on my credit card even though the online bill says 200, i called hyatt office in usa and they asked me to contact the hotel in delhi. I thought it was not worth it i rather not stay there anymore. Secont billing issue i had was for the car i rented during my stay. they provided me with a camry, aparently the lady in the front dest quoted me 2000 rs/8 hours. I decided to clear my bill the nit b4 i check out and while i was paying my bill i realized i was billed 4500 rs/8 hrs .. I tried talking to the manager she was quite rude basically saying she cant help it..as she didnt quote the price to me. I paid it in full.
next day while i was checking out..i saw the girl who had quoted me the price.. i asked for the manager .. i explained everything that happened.. a new manager had come in .. she talked to the staff and refunded me the money.. ..

I beleive they should have waived the taxi charge for .. they had caused all that drama .. and it was their fault. But ofcourse they didnt..

and when i finally reach america.. they charged me extra for my room ... awesome hotel .. i m never going there again.

  • Stayed: August 2008, traveled solo
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Thank sanjayc08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2008

nice place to be

  • Stayed: February 2008, traveled with family
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Thank bonyx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2008

their service was excellent.all the time they were asking for snax,food,tea etc.and they gave me all that with good manner.

  • Stayed: January 2004, traveled with friends
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Thank neo_abhinav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2008

Our company's team of 9 stayed here for a week and overall we had a good experience. We stayed on the club level which was very helpful. We made good use of the lounge and there was a conference room we reserved for one day of our stay. Most of the staff was friendly and helpful and when I asked for a room change to move further away from the public area, they were very accommodating.

Our rooms were clean and comfortable. We found the food at the club lounge very good and a nice mix of indian and continental. The italian restaurant was really good and highly recommended when you need a break.

My major complaint is the check in and check out process. When our group arrived they took our passports and appeared efficient. They are not. It took almost two hours, they got hopelessly confused and we didn't get to our rooms until after midnight. We also get a complimentary ride back to the airport and even though I tried to confirm, it was clear that they did not have it recorded anywhere when we got to the concierge to leave. To be fair, they pulled it together but when flying international, this is something I want to work like clockwork. Lastly, the internet connection is flaky and our connections would often get dropped which was pretty frustrating at times.

Overall, for business, it was a good (not perfect) experience and I wouldn't worry about staying here.

  • Stayed: October 2008, traveled on business
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Thank Andrea074
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Delhi

Address: Bhikaiji Cama Place | Ring Road, New Delhi 110002, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Romantic Hotel in New Delhi
#27 Spa Hotel in New Delhi
#30 Business Hotel in New Delhi
#32 Family Hotel in New Delhi
#33 Luxury Hotel in New Delhi
Price Range: $140 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Delhi 5*
Number of rooms: 507
Official Description (provided by the hotel):
Hyatt Regency Delhi, the largest five-star hotel in Delhi, is located in the commercial hub of Bhikaji Cama Place just 20 minutes' drive from Indira Gandhi International Airport and the city's domestic airport. The Delhi hotel is also close to embassies, consulates and corporate headquarters, making it one of the most preferred business hotels in Delhi.The 507 rooms and suites at Hyatt Regency Delhi are equipped with modern amenities and high-speed Internet access to support guests' business needs, while all seven floors offer a panoramic view of the city and the landscaped gardens. The city hotel is also a benchmark of excellence for five-star dining in Delhi, that offers an exceptional range of dining options. Enjoy a delicious meal at the Cafe an all-day dining restaurant or resort for a traditional Chinese dining experience at the China Kitchen. Settle down for a brief coffee break or a sweet interval at the Sidewalk . For authentic Italian, choose La Piazza, the warm, lively and casual dining restaurant. Wind up the busy evening with a splendid meal at the TK'S Oriental Grill; or simply step into Polo Lounge to experience fine flavours, while a live musical performance keep the spirits high.Within this New Delhi luxury hotel, guests can also enjoy numerous leisure facilities, including an outdoor swimming pool and the Club Olympus Fitness Centre and Spa. One can opt for the best shopping experience too at the hotel's multilevel shopping complex featuring more than 36 boutiques of Indian artifacts, handicrafts and jewelers.The bustling capital provides a wealth of activities for guests to experience, options range from sightseeing in Delhi including some of the noted architectural and historical wonders of the world. For those who want to indulge in shopping in Delhi, you can choose from the alleys of old Delhi to the most chic markets, also those wishing to spend their time in sports activities in Delhi, the nearest golf courses and Polo ground offers ample opportunities, also one can visit the museums or be enchanted by the religious places.The proximity of the Hyatt Regency Delhi to numerous and famous business centers makes it the ideal place to plan a conference, a product launch or a fashion show. As a leading wedding venue hotel in Delhi, the hotel has arranged many weddings in the past 30 years. ... more   less 
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Also Known As:
Hyatt Regency Delhi Hotel New Delhi
Hyatt Regency New Delhi
Hyatt New Delhi
Hyatt Hotel Delhi
Hyatt Regency Hotel New Delhi
Hyatt Regency Hotel Delhi

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