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“SERVISE IS POOR”

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Hyatt Regency Delhi
Ranked #45 of 715 Hotels in New Delhi
Certificate of Excellence
Reviewed April 19, 2014

DEAR SIR,
I am sorry to say that we have not such expectation from 5 stars Hyatt chain property. We expect very good service from your hotel but become opposite.
we stay in your hotel in room no.371 from 11th april to 13 th april.room was in the name of my friend DR. MUKESH PATEL.we are staying 3 doctors in this room.
in morning of 10th april when we check in our room key is not working. Your staff says that programming is required for the key. After overnight journey in train (we all are tired) we reach around 8 a.m. in your hotel. We have to stand for more than 15 minute outside room because key is not working. Your staff comes with master key and he open our room after 15 minutes.
After refresh we tell reception people to solve our problem regarding key at around 9.30 a.m. in morning.
We come back in evening around 5.30 p.m., we ask for the key & ask for the key problem is solved or not, nobody in reception give proper answer. One staff is come with us with master key to open our room. Staff try 1st with our key that was given from reception but it is not working. he open our room with his master key. Staff says that I will try for programming this key within short time.
We are eagerly wait to solve our problem till 9 p.m.
Nobody is come to solve our problem
After 9 p.m. me dr ramesh & dr bhavesh go to reception area to ask why our problem solved even after 12 hours pass.
Nobody is given proper answer. Then I shout what are doing all here then SACHETII IS COME WITH US TO ROOM TO SOLVE THE PROBLEM.
I ASK for the second key to sachetii and I also ask I would like complain regarding this matter to your manager, he told me I am a manger of this hotel. When I argue with sachetii instead of say sorry HE SAY WHY ARE SHOUT & he THREATENED me to call security in your room & also ask why are you staying 3 people in 1 rooms. I inform you that our reservation done for three occupancy.
After too much argue he denied give more key to us. then dr mukesh is go to reception & meet VIKRASINGH . VIKRAM SINGH comes to our room with 2 nd key & he told sorry for the issue.
Even after so much difficulty to us on 12 april in evening when I come to room around 6.15 p.m. same problem I face the key is not working. one staff member go to reception after 10 minutes sacheti come to open our room.

This is my bad story with Hyatt . I have not expected such type of behaviour with your MANAGER MR.SACHETII.

  • Stayed: April 2014, traveled on business
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1  Thank drrameshpatel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKapoorGMHRD, General Manager at Hyatt Regency Delhi, responded to this reviewResponded April 23, 2014

Dear Valued Reviewer,

Please accept our sincere apologies for the inconvenience caused to your guests during their stay. We do not wish to look for excuses and only wish to offer my humble apologies for the unpleasant experience. We would like to assure you that we have taken this incident very seriously and shared the feedback with the team.
We hope that you will give us another opportunity to display our true standards of service. We request you to copy all reservation to our Director of Rooms so that we can personally handle your query.
Look forward to welcoming your guests back on their next trip to Delhi.

Regards
Aseem

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1,422 - 1,428 of 2,361 reviews

Reviewed April 18, 2014

well probably amongst the best property i have visited recently. though i had to wait for my baggage for quiet a while but comfortable rooms,excellent services & to top it all well laid out breakfast made up for that

  • Stayed: April 2014, traveled with family
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1  Thank pallavi_kotak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKapoorGMHRD, General Manager at Hyatt Regency Delhi, responded to this reviewResponded April 20, 2014

Dear Valued Reviewer,
Thank-you for taking the time to write your comments for Hyatt Regency Delhi. We are glad to hear that you very satisfied with the rooms, our services and the breakfast spread. However we have noted the delay in your baggage delivery which has been shared as a feedback with the team.
We hope to welcome you back on your next trip to Delhi.
Regards
Aseem

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Reviewed April 15, 2014

The rooms and bathroom were quite spacious, clean and comfortable. Must go to China Kitchen food and drinks amazing. Breakfast buffet one of my favorites. You could possibly do better with location, but fairly good for the price.

  • Stayed: December 2013, traveled on business
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1  Thank RKLondon2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKapoorGMHRD, General Manager at Hyatt Regency Delhi, responded to this reviewResponded April 20, 2014

Dear Valued Reviewer,

Many thanks for taking the time to write a positive review about our hotel rooms and dining options. We are delighted to read that you enjoyed a comfortable stay, the variety at the morning buffet and had a fabulous meal at The China Kitchen.

Further, as you mentioned in your review the location of the hotel might seem a little off because of the busy Ring Road it is situated on but the hotel is strategically located close to both the airports, diplomatic areas and amidst the buzz of the city centre.

We look forward to welcoming you soon on your next trip to Delhi. In the meantime, we remain at your disposal.

Regards, Aseem

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Reviewed April 15, 2014

Very comfortable stay in the middle of the city. It has a modern look with good service. Rooms are well decorated & though small compared to some other hotels but very well arranged. One wall is made up of mirror which gives a look of a big room.
However I have to say nothing to beat the courtesy of Taj Group of hotels.

  • Stayed: April 2014, traveled on business
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1  Thank docr99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKapoorGMHRD, General Manager at Hyatt Regency Delhi, responded to this reviewResponded April 20, 2014

Dear Valued Reviewer ,

Many thanks for taking the time to write such a positive review with so many details. We are glad to hear that you were satisfied with our location and enjoyed the level of service provided by our associates. We also like to highlight that we have newly renovated rooms and suites in case you are looking for a bigger space in your next stay.
We do look forward to welcoming you back to Hyatt Regency on your next trip to Delhi.

Regards, Aseem

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Reviewed April 10, 2014

Your normal, run of the mill Hyatt Regency in Delhi. The place lacks soul, good enough for business I suppose - but it's nothing fantastic. The staff are helpful - we had good experiences with the concierge in getting drivers, cars and phone sorted for us, so kudos to them - but the rest of the property - while nice, isn't anything particularly special.

Also had issues with the room selection when we stayed in March 2014 - we'd asked for a quiet room, and initially wound up in a room right in front of construction scaffolding that was generally filled with workers during the day, and also right on the main street frontage, which brings the usual cacophony of honking cars and traffic. We asked to be moved and ultimately wound up somewhere a bit more sensible, but I really feel for folks who get checked-in to the rooms in front of the construction scaffolding right now. Really ruins the room experience, IMO.

Food's a bit overpriced on site (not unusual for India, of course). All in all, it's a decent enough place for business travel, but not sure I'd stay again.

Room Tip: There's construction at the front of the hotel when we stayed (March 2014). Try to avoid rooms...
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  • Stayed: March 2014, traveled with family
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1  Thank CAJason80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKapoorGMHRD, General Manager at Hyatt Regency Delhi, responded to this reviewResponded April 15, 2014

Dear Valued Reviewer,

Thank you very much for taking the time to share your experience at Hyatt Regency Delhi. We would like to thank you for pointing out our friendly associates at the concierge. However, we sincerely apologise for the points that did not reflect in any way the service we would like to provide to our valued guest. At the same time we assure you that all our restaurants are competitively priced in the vicinity. Also as our we are upgrading our product hence the temporary site of construction can seem a bit obtrusive.

Your feedback has been taken into consideration and discussed with our team.

Please be rest assured that we will ensure that this does not occur in the future. We would be delighted - if you give us another chance to show that we are committed to our service.

Best Regards
Aseem

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Reviewed April 10, 2014

I have visited several hotels in india. I have visited hyatt delhi with my friend..its has very good rooms.good bar and restaurant..staff and facilities are excellent. most important thing is location,....you can feel 5***** exprience...

  • Stayed: December 2013, traveled on business
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1  Thank capt_tapan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKapoorGMHRD, General Manager at Hyatt Regency Delhi, responded to this reviewResponded April 10, 2014

Dear Valued Reviewer,

Thank you for recommending us in TripAdvisor as the best hotel in New Delhi. I'm so happy you enjoyed the hotel and it's convenient location. Your kind comments on service, comfortable rooms and dining facilities help encourage the team to perform better.

We would love to welcome you back and hope to see you soon.

Best regards,
Aseem

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Reviewed April 7, 2014

I am a regular business traveler and have visited several 5 start hotels in and outside India. Hyatt Delhi is pretty good one from my experience. Its has very good rooms, pool and breakfast. Even the menu for lunch and breakfast is excellent which normally is bad in 5 stars with very limited options. Wifi is good but don't try torrents else it will get blocked on your machine. Overall nice experience.

Room Tip: None as such, all equal
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  • Stayed: May 2013, traveled on business
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Thank nipanwar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKapoorGMHRD, General Manager at Hyatt Regency Delhi, responded to this reviewResponded April 8, 2014

Dear Valued Reviewer,

Thank you for your fantastic 5-Star review of Hyatt Regency Delhi! I'm thrilled to know you were able to enjoy the extensive buffet services at Cafe and pleased with the facilities at the poolside. We are also glad that you found the room comfortable that further added to making your stay a memorable one .

We hope to host you again soon!

Best regards,
Aseem

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Additional Information about Hyatt Regency Delhi

Address: Bhikaiji Cama Place | Ring Road, New Delhi 110002, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Spa Hotel in New Delhi
#27 Romantic Hotel in New Delhi
#30 Business Hotel in New Delhi
#32 Family Hotel in New Delhi
#33 Luxury Hotel in New Delhi
Price Range: $140 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Delhi 5*
Number of rooms: 507
Official Description (provided by the hotel):
Hyatt Regency Delhi, the largest five-star hotel in Delhi, is located in the commercial hub of Bhikaji Cama Place just 20 minutes' drive from Indira Gandhi International Airport and the city's domestic airport. The Delhi hotel is also close to embassies, consulates and corporate headquarters, making it one of the most preferred business hotels in Delhi.The 507 rooms and suites at Hyatt Regency Delhi are equipped with modern amenities and high-speed Internet access to support guests' business needs, while all seven floors offer a panoramic view of the city and the landscaped gardens. The city hotel is also a benchmark of excellence for five-star dining in Delhi, that offers an exceptional range of dining options. Enjoy a delicious meal at the Cafe an all-day dining restaurant or resort for a traditional Chinese dining experience at the China Kitchen. Settle down for a brief coffee break or a sweet interval at the Sidewalk . For authentic Italian, choose La Piazza, the warm, lively and casual dining restaurant. Wind up the busy evening with a splendid meal at the TK'S Oriental Grill; or simply step into Polo Lounge to experience fine flavours, while a live musical performance keep the spirits high.Within this New Delhi luxury hotel, guests can also enjoy numerous leisure facilities, including an outdoor swimming pool and the Club Olympus Fitness Centre and Spa. One can opt for the best shopping experience too at the hotel's multilevel shopping complex featuring more than 36 boutiques of Indian artifacts, handicrafts and jewelers.The bustling capital provides a wealth of activities for guests to experience, options range from sightseeing in Delhi including some of the noted architectural and historical wonders of the world. For those who want to indulge in shopping in Delhi, you can choose from the alleys of old Delhi to the most chic markets, also those wishing to spend their time in sports activities in Delhi, the nearest golf courses and Polo ground offers ample opportunities, also one can visit the museums or be enchanted by the religious places.The proximity of the Hyatt Regency Delhi to numerous and famous business centers makes it the ideal place to plan a conference, a product launch or a fashion show. As a leading wedding venue hotel in Delhi, the hotel has arranged many weddings in the past 30 years. ... more   less 
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Also Known As:
Hyatt Regency Delhi Hotel New Delhi
Hyatt Regency New Delhi
Hyatt New Delhi
Hyatt Hotel Delhi
Hyatt Regency Hotel New Delhi
Hyatt Regency Hotel Delhi

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