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Hyatt Regency Delhi
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1,675 - 1,680 of 2,608 reviews
Reviewed March 1, 2014

Hyatt Regency Delhi is an excellent hotel with a great locatioin but I do have some peeves...the food is not right up there with the best....room service options are more limited than say the Grand Hyatt Mumbai

  • Stayed: February 2014, traveled on business
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Thank VivekVS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt R, General Manager at Hyatt Regency Delhi, responded to this reviewResponded March 3, 2014

Dear Valued Reviewer,

Thank you for choosing to stay at Hyatt Regency Delhi upon your recent visit to the capital.
We have conveyed your feedback on the room service menu to the concerned team who will definitely put a thought to this point whenever they work on improvising the menu.

We look forward to welcoming you in future.

Best regards,
Aseem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2014

I stayed for 2 nights at the beginning of February and I must congratulate the hotel on the excellence of service. The staff could not do enough for you. When we wanted chicken tikka and the tray was empty the chef went out of his way to cook more and bring it beautifully presented to our table. The buffet was delectable! So much choice. The bedroom was very comfortable and I have never before experienced such beautiful pillows. Are they duck down? I had an excellent night's sleep. I would certainly stay here again.

  • Stayed: February 2014, traveled as a couple
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Thank Gillian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt R, General Manager at Hyatt Regency Delhi, responded to this reviewResponded February 24, 2014

Dear Valued Reviewer,

Thank you for choosing Hyatt Regency Delhi, during your recent visit to the capital. The team and I are overwhelmed to hear about your appreciation about the service standards maintained by us. We are glad to learn that our team effort has enabled us to deliver a positive experience for you.
Reference to your query on the pillows, we would like to confirm that all our guest rooms are facilitated with duck down pillows. However, upon guest request we also provide foam or cotton pillows as well.

We look forward to welcoming you in future.

Best regards,
Aseem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2014

We stayed here for two nights after our visit to Goa. It is near the airport. We had a suite which was very pretty and well stocked with tea and coffee. Our room was on the upper floor so it was nice and quite and at times I forgot the hotel is near a major road. We didn't get the chance yo try the breakfast as on both days we left the hotel very early however dinner at the cafe was adequate on both nights obviously catered for a wider palette.

The check in process could have been faster as apparently we had booked ourselves into some Club Class thing so we were whisked to some higher floor to check in. It took the two members of staff forever to check us in. One of them was also persistent that we take the breakfast and club package which was useless to us as we were neither using the business lounge nor going to be around for breakfast both days. They even managed to make a mess of charging our card and this caused our bank to block the card and we had to call them to have it released.

We went out of a wander one evening and were surprised that there weren't other restaurants or anything as such nearby. It was also a very scary walk mind you.

However this does not take away from the fact that it is a nice place to stay.

Room Tip: Choose a higher floor for less noise
  • Stayed: February 2014, traveled as a couple
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Thank Leylahni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt R, General Manager at Hyatt Regency Delhi, responded to this reviewResponded February 23, 2014

Dear Valued Reviewer,

Thank you for choosing the Hyatt Regency Delhi for your stay during your recent visit to New Delhi.
Thank you for recommending travelers to reserve at our hotel during their visit to the capital.

We sincerely apologies for the inconvenience that you faced during your check in process. It is certainly unlike the high service standards that we wish to deliver to each of our esteemed guests. We have conveyed your feedback to the concerned team who will in turn ensure that such inconveniences are avoided in future.

About the dining facilities, we recommend that next time you are here please take assistance from our Concierge team who will definitely help you out with your dining plans. Also, as we house some of the cities award winning restaurants, recommend that you take the advantage of our dining facilities as well.

We look forward to welcoming you in future.

Best regards,
Aseem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2014 via mobile

This is the hotel that I frequent when I am in New Delhi.

It is suitably located, not too far from the airport and close to AIIMS.

The food is awesome but the problem of this hotel is that they have ultra thin walls and floor thickness. As such, if the guy above you moves a heavy piece of luggage or stomps the floor, you would probably notice it.

Having said that, if you sleep well, this should not be an issue.

Special mention must be made of Karan Lal who is the front office manager. Awesome fella with a genuine care for guests. Same with Jishan.

Overall, the people make up for the issues....I will be back!

Stayed: February 2014, traveled on business
Thank Sanjay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt R, General Manager at Hyatt Regency Delhi, responded to this reviewResponded February 21, 2014

Dear Valued Reviewer,

Thank you for your kind comments on Hyatt Regency Delhi. We are really glad to learn that our team members have contributed to create a pleasant Hyatt experience for you. We will definitely share your comments with our team members.

We also recommend that next time you book to stay with us please do request to be reserved in one of our newly renovated room or suite. The newly done room or suite should definitely resolve the slight noise issue that you faced upon your recent stay with us. The renovation drive at Hyatt Regency Delhi is a continuous process and while considering the renovation of rooms in future we shall definitely keep your feedback in mind. We assure you that your other insights will be addressed with the concerned departments.

We look forward to being of service to you in future as well.

Best regards,
Aseem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2014

The Hyatt is one of the better hotels I have stayed in when visiting New Delhi. It is quite convenient to the airport, and for those that know Delhi, travelling around can be quite frustrating due to the congestion. I had a nice room, but there was quite a lot of noise from the road outside. Indians love using their car horns, all the time! The room and bed were very comfortable, and everything worked. Breakfast was very nice, overlooking the gardens.

Room Tip: Try for a room away from the main road.
  • Stayed: February 2014, traveled on business
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Thank MaraRafiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt R, General Manager at Hyatt Regency Delhi, responded to this reviewResponded February 16, 2014

Dear Valued Reviewer,

Thank you for your positive feedback for Hyatt Regency Delhi. We are glad to learn that our endevours have enabled us to position ourselves in your list of preferred hotels in New Delhi.

We look forward to being of service to you in future as well.

Best regards,
Aseem

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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