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“Below average by Taj Standards, uptight staff”

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Vivanta by Taj - Ambassador, New Delhi
Ranked #47 of 715 Hotels in New Delhi
Certificate of Excellence
Reviewed September 22, 2012

Firstly, it doesnt look like a Taj when you enter the lobby. Everything is too small, like hotels in London! I was here twice and both times I encountered a Sikh gentleman in the reception who was extremely uptight and borderline offensive. He was a member of senior staff, but needed a 101 in courtesy.

  • Stayed: January 2012, traveled with family
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Thank takeinfinity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 11, 2012

I stayed for one night only however found good rather one of the best hotel in india. Rooms are very much comfortable and large enough. Two TVs are good idea so one can enjoy without disturbing the other companion. Good expericence and tasty food.

Stayed: February 2012, traveled on business
Thank Mian_Imran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2012

I have waited to write this review as I have stayed 4 times in the past 5 months at this hotel so have a pretty good idea of its qualities. I have to say that this is this one of the best hotels I have stayed in across India, indeed globally (best in class globally, for sure) . Spacious well appointed rooms, many with balconies, imnpeccably kept, lots of amenities, great Taj service, excellent inhouse coffee shop and retaurant and a very good and personalised breakfast. Room service is willing to accomodate off menu requests, too The wifi connection is excellent and management is always on hand to look into guests needs i learnt that over 60 per cent of guests coming here are repeat customers... i would not dream of stayinfg anywhere else, and I grew up in delhi and know the city its hotels and what it has to offer well.

Downsides: (1) Many of the rooms are under refurbishemnt but this should soon be complete (2) This is not the place to say if you want a spa and I am not sure if they have a pool.
(3) The bar is badly lit and little used and has a rather charmless band most of the time but there are plenty of excellent watering holes next door at Khan Market

Room Tip: Ask for a room that does NOT overlook the main road
See more room tips
  • Stayed: August 2012, traveled on business
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Thank rathin100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012

We stayed for 5 days at Taj Vivanta in Delhi (this is popularly known locally as Ambassador hotel) and were very happy with the hotel. The deluxe rooms have a living room and a bedroom with a large attached bathroom plus a small balcony. Given that we were there with 2 kids, the size of the room + 2 TVs turned out to be a boon. In-room dining food quality was excellent and so were the hotels and bar in the hotel. The complementory breakfast was sumptous.
What could be better is that the swimming pool was under renovation and the spa was very small. They did make up for the swimming pool by allowing us to use the facility in the other Taj hotel which is closeby.

  • Stayed: August 2012, traveled with family
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Thank Arati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2012

TAJ vivanta has been my home away from home since 31 years, Vivanta taj Has been Very Favorite hotel for many of my buisness asscoates from Canada, Hotel Has Excellent Coffe Shop 24/7 ,Great food ,Very Personal service by staff,One of the Best Chiness restaurant In Delhi Is In vivanta Taj ambassdor,Call Larry's China,and Great Lounge.
Rooms are very comfortabel .
Taj Ambassdor Gm Mr.Sumit Taneja and his team has done great job and continue to do so.
Staff has very personal approach towards Guest and very help full.
I strongly recomend Taj Ambassdor for your next stay at delhi.
My Big Kudo's Taj Ambassdor keep up great work . Keep Smiling
Hemant M Shah
Winnipeg Canada

  • Stayed: August 2012, traveled on business
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Thank HemantShah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2012

Truly relaxing place to spend a few nights if you re stopping over in New Delhi, I nearly always stay here and this place is like a second home to me. I recommend this Hotel to everybody because, even though it is big compared to other hotels its nice and cosy and its a good place to unwind.

  • Stayed: December 2011, traveled with family
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Thank Rishab666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2012

Arrived at Delhi Airport from London on 27th June 2012 for a one-night stay. A taxi had been booked via the hotel, which had been confirmed it, but none turned up at the airport. Had to ring hotel from the airport (someone from another hotel was most helpful in lending me his phone for this call) but they had no knowledge of any taxi having been arranged! As this was not my first trip to India so knew were to get a registered taxi.

When I arrived at the hotel the Manager met me and apologised for the issue and informed me that such bookings are made via the head office who are then supposed to let the hotel know, looked like lack of communications - however this does not create a first good impression. Suggest one check with head office to confirm any such arrangements. However, a nice touch was a cool glass of juice with mint – really appreciated.

The Manager did come to my room later and once again apologised and informed me that a complementary taxi would be provided for my next day morning flight – a nice touch.
Overall the room was of good standard though the so-called balcony is little more that a small space outside window. There is working space but the Wi-Fi is not free. Good size bathroom with lots of space to put things and good supply of hot water (though not really used in the high temperature).

The restaurant – Yellow Brick – offers a variety of foods at a reasonable price and the service is very good. As I had a very early flight the next morning the restaurant staff offered to arrange breakfast for me without any extra charge – this to some extent eliminated the first poor impression.

Checkout was without any issues and the taxi was ready, with another apologise from the morning staff. I feel that the hotel staff should not have to deal with customer complaints that are clearly due to lack of training/communication at the head office. So, well done to the staff at the hotel.

  • Stayed: June 2012, traveled on business
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1  Thank RSB22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vivanta by Taj - Ambassador, New Delhi

Address: Sujan Singh Park | Subramania Bharti Marg, New Delhi 110003, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#28 Spa Hotel in New Delhi
#35 Luxury Hotel in New Delhi
#60 Family Hotel in New Delhi
#64 Business Hotel in New Delhi
Price Range: $140 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Vivanta by Taj - Ambassador, New Delhi 5*
Number of rooms: 88
Official Description (provided by the hotel):
Vivanta by Taj - Ambassador, New Delhi is an INTACH listed heritage building, built in 1945 by the colonial architect Walter George in a poetic medley of British and art deco style. This arrival zone sets the tone for guestrooms and banquet facilities that deliver the ultimate in urban relaxation. Get set to be delighted with small surprises from the moment you enter. ... more   less 
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Also Known As:
Vivanta By Taj - Ambassador, New Delhi Hotel New Delhi
Ambassador Hotel New Delhi
Ambassador New Delhi
The Ambassador Hotel
Ambassador Hotel In Delhi
Ambassador Hotel Delhi

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