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“Excellent Hotel and service”

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The Grand New Delhi
Ranked #68 of 707 Hotels in New Delhi
Alleppey
Level Contributor
3 reviews
3 hotel reviews
“Excellent Hotel and service”
Reviewed April 12, 2010

We stayed in The Grand for 2 days. We liked the service, it was excellent. Hotel facilites excellent. Food was good except for the Indian resturant. Staff are well trained. We had good time in the pool . Over all best staying experience in Delhi.

  • Stayed April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kumar123Alleppey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KumarDev1, Manager at The Grand New Delhi, responded to this review, May 6, 2010
Dear Guest,

Greetings from The Grand New Delhi!

We thank you for choosing The Grand New Delhi and your valuable feedback.
We look forward to welcoming you back in our hotel and make the experience memorable once again with our warm hospitality and commitment towards highest standards of service.

Thanks & Regards,
The Grand Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,068 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Mumbai (Bombay), India
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 25, 2010

My stay at The Grand New Delhi was good, as it was a business trip so no more fun, but really had a great time there. I really liked the quality of food and ambiance. Next time if i'll go, i prefer the same hotel.......

  • Stayed March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rajbothra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KumarDev1, Manager at The Grand New Delhi, responded to this review, May 6, 2010
Dear Guest,

Greetings from The Grand New Delhi!

We thank you for choosing The Grand New Delhi and your encouraging feedback.
We look forward to welcoming you back in our hotel and make the experience memorable once again with our warm hospitality and commitment towards highest standards of service.

Thanks & Regards,
The Grand Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
1 review
Reviewed February 23, 2010

We arrived at The Grand and firstly had trouble with our booking. Then the staff misplaced our welcome gift(from a wedding we were attending) and also booked us into a double room instead of a twin share. They sent us a spare bed after I made several complains, with the promise of a room change the following day. Not only did they not follow up, I had to keep hassling them for a new room. When finally someone came to me with a solution, they wanted us to pay for the room as it was on the executive floor. I complained again.
The general service is bad...the staff have no sense of urgency and the front desk staff are the rudest I have ever come across. The rooms however are clean and pleasant, and the spa and gym are good.

Stayed February 2010, traveled with friends
Helpful?
Thank kayoric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 18, 2010

I at least expected this luxury hotel to be competent, honest and comfortable. I booked in for 9 days. The hotel is under constant maintenance, with hammering and drilling noise so loud somewhere in the rooms that the TV is difficult to hear and the vibration makes your teeth chatter. OK, during the day work needs to be done...but at 830 and 9pm. I called guest services at 8 to ask to speak to someone, then again at 830 when no one called back. Still haven't received a call (after 9pm now)
The outdoor pool seems very nice and is deep, however no water whatsoever. No one mentioned the 10 day closure for maintenance when we booked the room or when we checked in. That also means the outdoor area is barren for seating and no service is available if you choose to sit or work outside. Make sure you bring all the rupees you need, also in the small notes and coins, because there is no ATM, the staff have difficulty giving any smaller change most days, however they do smile a lot at you. We also didn't realize how isolated from the city this hotel is. There is a good indoor shopping centre within 10 minutes walking, however thats it..dust and dirt in all directions.
However, all staff smile at everyone...as if that makes everything fine. I have visited the Park, the Imperial and the Shangrila while here...they all have excellent facilities, better restaurants and a much more suitable location than the Grand. For the money, almost anywhere is grander than the Grand.

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Philmick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 15, 2010

It is a new large hotel in New Delhi. Very clean, staff are good, location not bad, but not the best. breakfast was good.

I recommend it for romantic stay

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Superstar2009Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KumarDev1, Manager at The Grand New Delhi, responded to this review, May 6, 2010
Dear Guest,

Greetings from The Grand New Delhi!

We thank you for choosing The Grand New Delhi and your encouraging feedback.
We look forward to welcoming you back in our hotel and make the experience memorable once again with our warm hospitality and commitment towards highest standards of service.

Thanks & Regards,
The Grand Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 28, 2010

A great place to stay. Good quality rooms, very good facilities and good staff. The food was great too! Although we didn't try out all the facilities, It all seemed wonderful. We had little to complain about while staying here.Recommended for all travelers in this area.

  • Liked — The quality - of everything.
  • Disliked — Time taken to bring food.
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ckt_dm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KumarDev1, Manager at The Grand New Delhi, responded to this review, May 6, 2010
Dear Guest,

Greetings from The Grand New Delhi!

We thank you for choosing The Grand New Delhi and your encouraging feedback.
We look forward to welcoming you back in our hotel and make the experience memorable once again with our warm hospitality and commitment towards highest standards of service.

Thanks & Regards,
The Grand Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 18, 2010

Formerly known as the Grand Hyatt, The Grand set amidst 10 acres of landscaped gardens and fountains is in the vicinity of posh South Delhi and in close proximity to the new commercial centre of Gurgaon.

The hotel has a beauty parlour, barber shop, health club, swimming pool, billiards room, safe deposit boxes, a tennis court and sauna.Hotel have extraordinary amenities which include bathrobe and slippers, safety deposit box, telephones with voicemail, mini bar, dataport for Internet, hair dryers, color televisions and work desk with lamps.

  • Liked — Facilities
  • Disliked — Prices
  • Stayed February 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ujai_satc7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KumarDev1, Manager at The Grand New Delhi, responded to this review, May 6, 2010
Dear Guest

Greetings from The Grand New Delhi!

We thank you for choosing The Grand New Delhi and your encouraging feedback.
We look forward to welcoming you back in our hotel and make the experience memorable once again with our warm hospitality and commitment towards highest standards of service.

Thanks & Regards,
The Grand Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Grand New Delhi

Property: The Grand New Delhi
Address: Vasant Kunj Phase II, New Delhi 110002, India
Location: India > National Capital Territory of Delhi > New Delhi > Mahipal Pur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Spa Hotel in New Delhi
#42 Luxury Hotel in New Delhi
#43 Romantic Hotel in New Delhi
#46 Business Hotel in New Delhi
#54 Family Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Grand New Delhi 5*
Number of rooms: 390
Official Description (provided by the hotel):
Nestled in the heart of NCR, The Grand New Delhi is one of the city's most luxurious and finest five-star hotels. Well-equipped and luxurious with modern facilities and with its resort like feel having luscious greens, magnificent waterscapes, service par excellence, The Grand New Delhi, is the ideal home away from home for discerning business and leisure travelers. Delivering an extremely exclusive and personalized experience to each of its guests, it is the quintessential destination to relax, unwind and discover the city at your own pace. Ideally located, The Grand New Delhi, previously known as Grand Hyatt, is in close proximity to the best the city has to offer- luxury shopping malls such as DLF Emporio, DLF Promenade, Ambience mall; entertainment destinations, perfectly harmonizing city conveniences, diplomatic enclave, near the airport and elite corporate neighborhood, making it the preferred luxury five star hotel in New Delhi. Boasting 390 elegantly designed rooms & suites; 8 distinctive dining and nightlife destinations; the much acclaimed Spa Oasis and salon, state of the art fitness centre, outdoor Swimming pool; over 30,000 square feet of meeting and event spaces at your disposal, combined with our experience and expertise in organizing banquets, weddings, meetings, and events, The Grand New Delhi offers an unforgettable experience. ... more   less 
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Also Known As:
The Grand New Delhi Hotel New Delhi
Grand New Delhi
The Grand Hotel New Delhi
Hotel The Grand New Delhi

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