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“Wonderful brekkie, nice staff”

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The Grand New Delhi
Ranked #66 of 715 Hotels in New Delhi
Denver, Colorado
Level 6 Contributor
332 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
“Wonderful brekkie, nice staff”
Reviewed March 25, 2013

We stayed twice at this hotel, on the way in and out of India. Both times, we enjoyed the breakfast (especially the baby banana bread) very much. Our room was very clean except for the rollaway bed for our son. The sheets had a yellow/brown stain in the middle. Ewwwwwww. We called housekeeping and they did replace the sheets immediately.
Close to a couple of malls (bring a flashlight if you go over at night as the road has potholes and other holes and dips and other ankle disabling things) if that is your thing.
Other people we met said it's not a great choice if you are heading to Agra as it is away from some new highway.
Staff were lovely, especially Ms. Soni at the front desk.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank itchyfeetRTW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep B, Director of Rooms at The Grand New Delhi, responded to this review, March 30, 2013
Dear Guest,

Thank you for taking the time to share your experience regarding your stay at The Grand, New Delhi.

I am glad that you liked our Multi cuisine Breakfast spread on both the occasions and overall cleanliness of our rooms. I shall certainly not fail to congratulate Soni for being able to delight you during the stay. Please accept my sincere apology for not having a clean bed sheet on the extra bed provided to your room and I am personally looking into our quality controls at both the laundry and the linen room for not being able to detect the stain before the bed was finally placed in your room. We assure you for very high level of Hygiene and quality standards being maintained our Housekeeping. We also would like to share that our security at the main gates shall be glad to show you the way to the mall with their flashlights, even if you do not get one for yourself next time. Also, for the convenience of our guests and other passerby, we are in touch with the relevant government authorities to repair the damages on the road leading to mall.

It was a pleasure having you with us and we hope to have the opportunity of welcoming you back again soon.

Hospitably,

Sandeep Bhatnagar
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Marbella, Spain
Level 3 Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 24, 2013

We have stayed only for a couple of hours in this hotel. We got to Delhi Airport late at night and left very early in the morning. Probably not the best choice for a short stay as it is quiet far from the Airport. The lobby looked amazing and the rooms were very nice.
As we had to get up at 4.00 we ordered a wake up call. What they forgot!!! definitely not acceptable for a 5 Star Hotel. Luckily we used our clock too. They have apologized many times and gave us a free breakfast to take away.

  • Stayed December 2012, traveled as a couple
    • Value
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank camillaalex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep B, Director of Rooms at The Grand New Delhi, responded to this review, March 25, 2013
Dear Guest,

Thank you for sharing your experience from your stay at The Grand New Delhi on Trip advisor. It is nice to know that you liked our hotel lobby and the rooms.

Our team is dedicated to provide the best stay experience for all our guests and I am personally distressed to take a note of the wake-up call not being given in this case. We understand the importance of the morning call and assure you, that the point has been reiterated with the team and corrective action has been initiated. We request you to take this instance as an aberration and give us another opportunity for your stay.

We understand that for a few hours of stay, you might find our hotel a bit far from the airport but we are precisely 10-15 minutes away from the airport at the time of the day you checked out from the hotel. Our hotel is most centrally located, which is equidistant to – Gurgaon, Nehru Place, Chanakya puri & Connaught place and you may find appropriate once you visit the city for a business or on a leisure trip.

Once again, we thank you for your input and feedback!


Yours sincerely,

Sandeep Bhatnagar
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Dubai, United Arab Emirates
1 review
Reviewed March 24, 2013

The Grand hotel was very good during my stay. From the time we checked in till check out, it was really very good. The staff really made this a very good stay. The attention to our needs was very good, and they were extremely helpful with arranging it. Mr Achal Dachan was particularly helpful during our stay.

  • Stayed March 2013, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Dubaihound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep B, Director of Rooms at The Grand New Delhi, responded to this review, March 25, 2013
Dear Guest,

Thank you very much for having taken the time to leave these wonderful comments on TripAdvisor.

It is always a real pleasure to read that our guests enjoyed the services of the hotel. Your special feedback regarding Achal is very much appreciated and will surely be a great source of motivation for him. I will certainly not fail to compliment him for his excellent work.

We all look forward to welcoming you again at The Grand New Delhi soon!


Yours sincerely,

Sandeep Bhatnagar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level 4 Contributor
43 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 23, 2013

Having stayed in this hotel on many occasions, I recommend it especially for those travellers who are looking for open spaces , big rooms and a massive shopping mall nearby. It is relatively close to airport but an hour's drive to newdelhi rly stn. One of the best breakfast /meals area which is well lit by natural light. Good ambience , comfortable seats and varied selection of food. However the other restaurants are struggling to be noticed including the bar in Lobby area which is like a concealed bunker. Hotel is very popular for opulent wedding /corporate parties which in fact make the place very lively.they will not disturb your sleep as rooms are well sound proofed and carry heavy curtains. Greetings at entrance by about 14 staff including doorman , every time you arrive or leave hotel can be a bit daunting. Access road to hotel is quite haphazard and does no justice to the splendour of hotel. Rooms are spacious with plenty of drawers . Room service is top class. Well maintained swimming pool and spa .gym is also in a well lit glass patitioned area and one does not feel isolated. It can take a bit of practice to mix hot and cold water in showers though. Reception services are very efficient and smiling hostesses play a great part in making you feel wanted and honoured. Lovely manicured gardens in full view as you sip a coffee or cocktail in lobby area. Concierge teams are very efficient but the quality of black and yellow cabs could be improved from the hotel's taxi rank.

Room Tip: No partcular recommendation. All fair well
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  • Stayed May 2012, traveled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Naresh W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep B, Director of Rooms at The Grand New Delhi, responded to this review, March 25, 2013
Dear Guest,

It was a real pleasure to welcome you to The Grand New Delhi and we are thrilled that you enjoyed staying with us!

Thank you for these wonderful comments and compliments for our services, product and the team. I will not fail to congratulate them for their excellent work. We have also taken a note of the improvement points shared by you and assure you to suitably work around those points in the time to come.

We trust that we will have the pleasure to welcome you back at the Grand New Delhi in a not too distant future.

Sincerely yours,
Sandeep Bhatnagar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 14, 2013

This hotel is nice located in Vasant Kunj near ambience Mall. When husbands are at official work, ladies can do shopping in ambience mall. Ambience mall food is good. Hotel breakfast is full of all varieties.

Room Tip: Room facing Ambience malls are excellent
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank guptark55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep B, Director of Rooms at The Grand New Delhi, responded to this review, March 25, 2013
Dear Guest,

Thank you for sharing your experience from your stay at The Grand New Delhi. It is nice to know that you enjoyed your stay with us and liked the hotel, services and our location. You have rightly mentioned that the hotel is most ideally located to suite the requirement of both the Business and a Leisure traveler. Moreover, its resort like spread in 10 acres of lush green gardens yet being a business hotel makes it a unique place to stay in New Delhi.

It was a pleasure having you with us and we hope to have the opportunity of welcoming you back in the near future.

Yours sincerely,

Sandeep Bhatnagar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 6 Contributor
1,302 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 1,051 helpful votes
Reviewed March 13, 2013

It has spectacular lobby, staff is friendly, smiley and helpful.

The property is close to the airport approximately 25min drive but away from the city.
It’s close to the shopping mall and also an opportunity to try Zambar restaurant.

The rooms are very cozy, immaculate with giant bathroom. The breakfast offered is extravagant.
A vast selection of different cuisine.
The spa is the hotel is good. Minimum is aroma massage which is INR2500 plus taxes which rounds off to approximately INR2800.

If you have tours booked for yourself its fine however to commute to the main areas in town would be hassle. You would find auto-rickshaws outside the hotel but you can’t trust them with the fare they charge. It applies to all rickshaw in Delhi actually :)

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nins_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep B, Director of Rooms at The Grand New Delhi, responded to this review, March 25, 2013
Dear Guest,

Thank you for sharing your experience from your stay in New Delhi!!

We are glad that you enjoyed your stay especially the warmth and care of our team members & the facilities like - room size, food, cuisines and The Spa Oasis.

We have also taken a note of your concern over the hassle of reaching the main city and we shall be keen to share that the places like Connaught place, Nehru Place, Jasola, Saket, Hauz khas, Qutab institutional area, Vasant Vihar, Chankyapuri, Airport & Gurgaon are just a few Kilometers away. The distance can be covered within 10 to 30 minutes to the destination stated above in normal traffic conditions.

Regarding getting a black and yellow cab or an auto rickshaw, our porch team is always willing to walk that extra mile and arrange for a metered vehicle. This completely eliminate the possibility of an overcharge or negotiating a price for a trip. Please feel free to seek assistance from our concierge team on your next visit.

We look forward to have the opportunity of welcoming you back in the future.

Yours sincerely
Sandeep Bhatnagar
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Bath, United Kingdom
Level 6 Contributor
319 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 261 helpful votes
Reviewed March 9, 2013

This was a first night stay at the start of our tour to India and it was a peaceful haven to relax in. The check-in was perfect accompanied by cool towels and a drink and the room was clean and spacious and the black marble bathroom with sliding doors a real treat. However it was the beds that made the first nights rest the best we have ever had, cool crisp sheets, perfect matress and superb pillows! Breakfast and the Italian evening meal were lovely and all the staff polite and helpful to very nervous travellers. Thank-you very much to all concerned.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mrsheathershaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep B, Director of Rooms at The Grand New Delhi, responded to this review, March 25, 2013
Dear Guest,

It was a great pleasure to welcome you to The Grand New Delhi!

We are thrilled that you enjoyed staying with us and thank you very much for your wonderful comments and I will certainly not fail to pass your congratulations on to the entire team!

We all look forward to seeing you back in a not too distant future.

Sincerely Yours,

Sandeep Bhatnagar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Grand New Delhi

Property: The Grand New Delhi
Address: Vasant Kunj Phase II, New Delhi 110002, India
Location: India > National Capital Territory of Delhi > New Delhi > Mahipal Pur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#38 Spa Hotel in New Delhi
#43 Luxury Hotel in New Delhi
#43 Romantic Hotel in New Delhi
#46 Business Hotel in New Delhi
#54 Family Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Grand New Delhi 5*
Number of rooms: 390
Official Description (provided by the hotel):
Nestled in the heart of NCR, The Grand New Delhi is one of the city's most luxurious and finest five-star hotels. Well-equipped and luxurious with modern facilities and with its resort like feel having luscious greens, magnificent waterscapes, service par excellence, The Grand New Delhi, is the ideal home away from home for discerning business and leisure travelers. Delivering an extremely exclusive and personalized experience to each of its guests, it is the quintessential destination to relax, unwind and discover the city at your own pace. Ideally located, The Grand New Delhi, previously known as Grand Hyatt, is in close proximity to the best the city has to offer- luxury shopping malls such as DLF Emporio, DLF Promenade, Ambience mall; entertainment destinations, perfectly harmonizing city conveniences, diplomatic enclave, near the airport and elite corporate neighborhood, making it the preferred luxury five star hotel in New Delhi. Boasting 390 elegantly designed rooms & suites; 8 distinctive dining and nightlife destinations; the much acclaimed Spa Oasis and salon, state of the art fitness centre, outdoor Swimming pool; over 30,000 square feet of meeting and event spaces at your disposal, combined with our experience and expertise in organizing banquets, weddings, meetings, and events, The Grand New Delhi offers an unforgettable experience. ... more   less 
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Also Known As:
The Grand New Delhi Hotel New Delhi
Grand New Delhi
Hotel The Grand New Delhi
The Grand Hotel New Delhi

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