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“Awesome”

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The Grand New Delhi
Ranked #65 of 715 Hotels in New Delhi
New Delhi, India
1 review
“Awesome”
Reviewed May 15, 2011

Lovely hotel ..awesome location..near to the best shopping mall in delhi which makes it even more awesome..rooms r very good and good customer service

Lovely hotel ..awesome location..near to the best shopping mall in delhi which makes it even more awesome..rooms r very good and good customer service

  • Stayed November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank junaidsheikh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,135 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (182)
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UK
Level 4 Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed May 13, 2011

After being slightly disappointed by the ITC (see separate review) I headed with some interest and apprehension to the Grand. I had meetings at Bharti offices a stone's throw away and so had little to lose.

I was warned against trying The Grand by a colleague "bathroom and wardrobe no good and anti-business" was his caution.

I decided to ignore these comments and try out the hotel. I am delighted I did. For me, this is the best hotel I have stayed in in Delhi. I loved it.

The pros:

1. Modern, spacious layout.

2. Rooms were great. I loved the bathroom - dark marble with "wetroom" effect. Comfy beds, modern large room and nice garden views.

3. There is a fantastic new restaurant, "It", just opened serving Italian food. I had the best marguerite pizza ever there.

4. Gym/spa very good. Great sauna.

5. Service extremely courteous.

6. Lovely pool area and pool bar.

7. Close to brand new shopping mall.

For me there were two downsides, neither of which mattered to me:

1. My colleague complained about the lack of a shaving mirror and light in the bathroom. Fair comment but this didn't bother me.

2. This is not Diplomatic Enclave Delhi so the location may not suit everyone.

Finally this gets 5 star for the final reason. I discovered at Immmigration at Delhi T3 that I had left my iPad in the hotel. Panic! No need. Within 30 mins The Grand had retrieved the iPad from my room and delivered to me personally at the airport. Now that's what I call 5 star service.

See you again soon Grand team,

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SonnyCrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cochin
Level 5 Contributor
52 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 4, 2011

The grand in nelson mandela road in newd delhi is a very nice hotel, but i would say it is located in a bad area, it has some nice shopping malls and all near by , but the surrounding areas are not clean, if you look out through the window the sights are not that welcoming,otherwise its a good property.

  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank geo075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guwahati, Assam, India
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 2, 2011

The Grand Hotel: The Grand Hotel is located about 15 minutes from the International Airport and offers world-class luxury rooms and services. The luxurious rooms and suites at the hotel have satellite television, international direct dialling, and an electronic safe -deposit box. The Grand Hotel has a majestic entrance and a coffee shop that serves the best Continental food. The Italian restaurant, Brix and Enoki (Japanese) are also worth the visit. The other fine services include a spa, Business centre, Gourmet Shop and Florist.

  • Stayed June 2010, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank ayushmozika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oia
Level 6 Contributor
111 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed April 27, 2011

This is the hotel to stay in Delhi !!
Excellent service and food, very clean , friendly staff.

  • Stayed February 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ifestiosantorini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 27, 2011

Service needs to be improved overall. The coffee shop was excellent. Stayed there thrice in one month. The staff desk seemed to be confused every time we checked in with the check in process. The room serve we had to wait for long time which in result I had to walk down to restaurants. The place is good but service lacks big time. However if you are looking for good rate 5 star hotel and dont expect too much in service then do stay here :-)

Room Tip: It is between CBD and Airport
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  • Stayed May 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ashesyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 25, 2011

When a reputable hotel establishment gets it right first time its just great. However the care and attention needed in order to rectify indiscretions (putting it mildly) are even greater. Thanks to new GM Vishal Kapoor and his team my return trip to the Grand was a pleasant experience.

Right from the outset...at the airport itself first class service was displayed with the charismatic Club Floor manager Mandeep (former UK resident of 8yrs). Sleeping next door to former Miss Universe turned model actress with merely an interconnecting door in between was apt given my background as a filmmaker. In this instance lack of sound proofing as a result didn't bother me ;-)

The only downside I recall is the last minute (literally) substitution of a prior booking of the boardroom with a suite on the same floor. This was counter-productive since appeared dated and had an odour to reflect this. The CEO of the organisation (represented in 400 cities) who came to discuss future business with me made the comment "stay at the Sheraton next time, you'll find its much better". This was most unfortunate given the reason presented to me by staff at the last moment: "Sorry Sir, but the owner of the hotel has decided to use the boardroom therefore you cannot...10 mins before my guest's scheduled arrival!

Happy hour for 6th floor Clubroom members was an unexpected treat. Admittedly the service appeared to over-compensate however that is not a complaint. All staff were friendly and polite. Yes, there is always room for improvement and being mindful of comparable service levels globally can get in the way of enjoyment at the best of times. As I was only here for one night I did not get the chance to experience the Spa. Maybe next time...

Preferences differ, therefore my recommendation is based on anticipated improvement in standards post appointment of the Grand Hotel's newly appointed general manager.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Filmmaker_AR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand New Delhi

Property: The Grand New Delhi
Address: Vasant Kunj Phase II, New Delhi 110002, India
Location: India > National Capital Territory of Delhi > New Delhi > Mahipal Pur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#38 Spa Hotel in New Delhi
#43 Romantic Hotel in New Delhi
#43 Luxury Hotel in New Delhi
#46 Business Hotel in New Delhi
#54 Family Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Grand New Delhi 5*
Number of rooms: 390
Official Description (provided by the hotel):
Nestled in the heart of NCR, The Grand New Delhi is one of the city's most luxurious and finest five-star hotels. Well-equipped and luxurious with modern facilities and with its resort like feel having luscious greens, magnificent waterscapes, service par excellence, The Grand New Delhi, is the ideal home away from home for discerning business and leisure travelers. Delivering an extremely exclusive and personalized experience to each of its guests, it is the quintessential destination to relax, unwind and discover the city at your own pace. Ideally located, The Grand New Delhi, previously known as Grand Hyatt, is in close proximity to the best the city has to offer- luxury shopping malls such as DLF Emporio, DLF Promenade, Ambience mall; entertainment destinations, perfectly harmonizing city conveniences, diplomatic enclave, near the airport and elite corporate neighborhood, making it the preferred luxury five star hotel in New Delhi. Boasting 390 elegantly designed rooms & suites; 8 distinctive dining and nightlife destinations; the much acclaimed Spa Oasis and salon, state of the art fitness centre, outdoor Swimming pool; over 30,000 square feet of meeting and event spaces at your disposal, combined with our experience and expertise in organizing banquets, weddings, meetings, and events, The Grand New Delhi offers an unforgettable experience. ... more   less 
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Also Known As:
The Grand New Delhi Hotel New Delhi
Grand New Delhi
Hotel The Grand New Delhi
The Grand Hotel New Delhi

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