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“Great experience”
Review of The Oberoi

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The Oberoi
Ranked #3 of 715 Hotels in New Delhi
Certificate of Excellence
Reviewed June 17, 2014

Room, services, business center, staff, breakfasts and all restaurants were excellent. Room services are continuing all day long - towels were changed several times a day. Only very high temperature at the outdoor pool. And after spa I have problems with my legs.

Room Tip: Golf fields rooms are better
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  • Stayed: April 2014, traveled on business
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Thank Nata M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, General Manager at The Oberoi, responded to this reviewResponded June 19, 2014

Dear Guest,

Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay.

We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Oberoi, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.
I have made a note of your comments regarding the Pool and Spa. We really regret the inconvenience faced by you. We maintain the temperature of our outdoor pool between 28 degree Celsius and 30 degree Celsius however as you are aware that the ambient temperature in Delhi reached 47 degrees Celsius, it is possible that the water temperature felt warmer than usual. I am also very keen to know the details of your Spa experience and request you to please write to me at jay.rathore@oberoihotels.com . If it is more convenient for you, I could also call at a time and number convenient to you. We look forward to welcoming you back at our hotel.
Sincere regards,

Jay Rathore
Vice President and General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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661 - 667 of 1,731 reviews

Reviewed June 11, 2014

The stay was comfortable and the place was bang on the money. Servings of food was sumptuous and filling. Service was quick and what you would expect from any 5 star. Its primarily for business travelers but there is no reason why families can't have fun here!

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank RoyalEnfielder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, General Manager at The Oberoi, responded to this reviewResponded June 12, 2014

Dear Guest,

Thank you for your positive comments regarding our hotel, team and services. We are glad that you left with a positive impression of our product and services and we were able to exceed your expectations.

We look forward to welcoming you again shortly.

Sincere regards,

Jay Rathore
Vice President and General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2014

I ended up at the Oberoi after my room at another hotel had been let go despite a credit car confirmation.
I asked to be booked into the Oberoi after staying in their wonderful hotel in Bali some years ago.
I was not disappointed and this is truly a gracious and hospitable hotel to stay in.
The architecture may be somewhat old but do not let this put you off - the rooms and beds are extremely comfortable.
Without exception. the staff were gracious and hospitable.
Would I stay there again - without hesitation.

Room Tip: All rooms are pretty much the same size. Probably best to go for a pool view if possible.
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  • Stayed: May 2014, traveled on business
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1  Thank MarkSimpson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, General Manager at The Oberoi, responded to this reviewResponded June 9, 2014

Dear Guest,

Thank you for your positive comments regarding our hotel, team and services. We are glad that you left with a positive impression of our product and services and we were able to exceed your expectations.

We look forward to welcoming you again shortly.

Sincere regards,

Jay Rathore
Vice President and General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2014

Stayed at The Oberoi for 2 nights prior to a tour of the Golden Triangle in India in March. Very nice lobby. Check in was a breeze, conducted in the lounge with a welcome drink. Spacious room with good bathroom, though some furniture could use some updating. Breakfast was plentiful and excellent, with both a buffet and prepared to order menu items. Hotel also has an Italian restaurant and a Chinese restaurant. Concierge most helpful. My wife had a food allergy and needed medical service. Fortunately, the hotel has a doctor in house and was able to respond in less than 30 minutes. We did not make use of the pool areas but it looked very nice. The Oberoi is set up as a business hotel but serves very well as a base for pleasure as well.

  • Stayed: March 2014, traveled as a couple
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Thank Henry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, General Manager at The Oberoi, responded to this reviewResponded June 8, 2014

Dear Guest,

Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay.

We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Oberoi, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We look forward to welcoming you back to our hotel.

Sincere regards,

Jay Rathore
Vice President and General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2014

I have been staying in this hotel more than 50 times over the last 10 years. In terms of customer service and the value they offer it is one of the best hotels I have ever been choosing. Many five star hotels compete on food, room space and other fancy facilities. This hotel clearly differentiates itself through the most friendly and customer oriented staff I have ever met in any hotel. On top of it the hotel offers many options for indulging in great food, whether you’d like to go for Italian, Chinese, Indian or continental.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Andreas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, General Manager at The Oberoi, responded to this reviewResponded June 8, 2014

Dear Guest,

Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay.

We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Oberoi, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We are extremely delighted to have you as an “ambassador” for The Oberoi, New Delhi and look forward to welcoming you back.

Sincere regards,

Jay Rathore
Vice President and General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2014

It was nice meeting such people in India. This hotel and the staff really reflected the essence and hospitality of India. The service is outstanding especially the housekeeping part rocks. Prices are reasonable and environment is tourist friendly. I found more than I wanted in all terms. The swimming pools, food, cozy rooms, etc were amazing. I liked it and will plan my next stay there at Oberoi.

Room Tip: The rooms are cozy and away from the noise pollution. Hmm, select the pool side rooms; a bit scenery...
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  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SharifALEMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, General Manager at The Oberoi, responded to this reviewResponded June 9, 2014

Dear Guest,

Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay.

We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Oberoi, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We look forward to welcoming you back to our hotel.

Sincere regards,

Jay Rathore
Vice President and General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2014

We stayed here during a recent vacation to India. The hotel is very well appointed. Very well taken care. The staff is very eager to please.
Our stay was booked by a local travel group that was recommended by friends for a tour of Rajasthan, Agra and Delhi.
What fell short was the room we received. facing the street with lots of noise at night. In addition the room was very small, uncomfortable for a couple. We suspect the travel agent booked us on the cheapest room, just did not live up to the reputation of the location.
Also we had a horrendous meal at the restaurant. We complaint, the first reaction was that the food was fine it was just us. Then when we called the chef and pointed out that the roast chicken was tough and tasteless then the staff tried to make up for the faux pas.
When we return to Delhi we will consider other options before staying here.

Room Tip: Do not stay in a room facing the parking lot and the street
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  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GREATVOYAGE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, General Manager at The Oberoi, responded to this reviewResponded June 8, 2014

Dear Guest,

Thank you for your time in evaluating our product and services.

I have taken note of your comment regarding rooms. We have a choice of rooms with a panoramic view of either the Delhi Golf Course or Humayun's Tomb. We also have an extensive array of suites. Should your travel bring you back to Delhi, I will be happy to personally make all your arrangements.
Your feedback regarding food has been shared with the chef and the service staff. We train our staff to the highest standards, if in this case we have erred, please rest assured that this is by no means a reflection of our usual high standards. We all truly regret the inconvenience. Should you visit us again, you will most certainly have a wonderful experience.
Thank you,
Sincere regards,

Jay Rathore
Vice President and General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oberoi

Address: Dr. Zakir Hussain Marg, New Delhi 110003, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in New Delhi
#2 Romantic Hotel in New Delhi
#2 Family Hotel in New Delhi
#3 Luxury Hotel in New Delhi
#3 Spa Hotel in New Delhi
Price Range: $273 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Oberoi 4.5*
Number of rooms: 218
Official Description (provided by the hotel):
Ranked amongst the best city hotels in Asia by the readers of Travel + Leisure, USA in 2011, The Oberoi, New Delhi is an iconic luxury 5 star hotel located in the heart of India's cosmopolitan capital. The interiors of the hotel have been designed in a contemporary interpretation of Sir Edwin Lutyens New Delhi architecture. The Oberoi New Delhi is situated close to the business and shopping districts of the city and is just a 30 minute drive from the airport Equipped with new, clean air technology, the hotel promises its guests the cleanest air in the city at par with global standards. All rooms and suites feature large picture windows which frame unmatched views of the Delhi Golf Course on one side and the historical Humayun's Tomb on the other.Business Centre, Butler service and in room dining will be available 24 hours a day, apart from an array of restaurant options. Wellness facilities include temperature controlled indoor and outdoor swimming pools,The Oberoi Spa and a 24 h ... more   less 
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Also Known As:
Oberoi New Delhi
The Oberoi New Delhi
Oberoi Hotels New Delhi
Oberoi Hotels Delhi
Hotel Oberoi New Delhi
Oberoi Hotel Delhi
Oberoi Hotel New Delhi

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