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The Oberoi
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Reviews (1,789)
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839 - 844 of 1,789 reviews
Reviewed February 8, 2014

i've stayed a few times in this hotel, had plenty of lunches, diners, breakfasts, and it's definitely one of the very best in town. Location is ideal, and service (which is not always perfect in India) is near perfection. They also have this wine bar with the best cellar in town!

  • Stayed: March 2013, traveled on business
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Thank Philippe J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this reviewResponded February 14, 2014

Dear Guest,

Thank you for your words of appreciation. We are truly grateful for the wonderful things you have said about the the team in the restaurants. Your compliments will go a long way in encouraging us to do better.

We look forward to welcoming you back to our hotel.

Reuben Kataria
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2014

One of the worse dining experience as we booked for lunch buffet. The service was poor, empty dishes and even after asking service was very slow. We have to wait for drinks and one member of family was waiting for main meal while staff started clearing the table.

Room Tip: Avoid eating in the hotel. There are better dining places nearby
  • Stayed: March 2013, traveled with family
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1  Thank Raj241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this reviewResponded February 14, 2014

Dear Guest,

Let me assure you that it is always our constant endeavour to provide best of services to our guests and that every guest of the hotel is treated with utmost professional care and hospitality. It seems we have fallen short this time. We have taken up the matter with the concerned team and taken steps to ensure that such incident does not recur in the future.

We appreciate your views and it is feedback such as yours that enables us to improve and monitor our quality and operations.

Looking forward to serve you again.

Thank you and best regards,

Jay Rathore
VP & General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2014

It's a very good hotel with pleasant ambiance and service at par with the international standards. I stayed here for 3 nights. The room and food was excellent. The service of the employees are highly commendable. The only negative side I find about this hotel is the pricing of the food is slightly higher than some of the other similar hotels in the city.

  • Stayed: May 2013, traveled on business
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Thank SonyPNN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this reviewResponded February 14, 2014

Dear Guest,

It was a pleasure having you stay with us at The Oberoi, New Delhi on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services.

I am glad that you found the rooms comfortable and the overall customer service excellent. I have also noted your compliments for the food served in the restaurants. With regards to your comment regarding the food pricing, I have reviewed our prices and even compared with similar hotels.

We look forward to welcoming you back.

Sincere regards,

Reuben Kataria
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2014

We stayed here for three nights in Jan 2014 and spent one full day really taking advantage of the hotel's offering (the spa, restaurants, shopping) and the hotel is so smooth.

Rooms.
The rooms are great, they are more classic than modern style, but everything was to a high standard.

Location.
Delhi is a difficult city to get around so Taxis are required to leave. Traffic jams are a normal part of the city but this hotel felt well placed.

Service.
The service fluctuated from some of the best service we've ever had to a little over bearing at times. The assistant manager of the hotel made some special arrangements for us which was amazing. He also recommended some great highlights across India for us to explore.

Food.
Great food. We didn't get a chance to eat at the italian but did the Chinese. The Breakfast was the highlight. Really wonderful food.

Spa, pool, etc.
The additional elements of the hotel were fantastic. We did a long couple's massage and left feeling fantastic. The pool and gym were also perfect. I've never been in a gym that smelled so good.

  • Stayed: January 2014, traveled as a couple
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Thank MattGierhart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this reviewResponded February 6, 2014

Dear Guest,

Thank you for your detailed description of your experience and your stay in the hotel. Your words of appreciation for the service, food and the health and wellness facilities will go a long way in encouraging our teams to do better

At The Oberoi, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We look forward to welcoming you back to our hotel.

Reuben Kataria
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2014

Seeing the security prior to entering the hotel provides peace of mind. This hotel may not have the most beautiful exterior or gardens but the staff inside make up for it ten fold. Their professionalism coupled with smiling faces is to be commended. Staff are exceptionally attentive to guests needs, somehow they even remembered our names. The indoor pool was fun and a good temperature. The spa treatment facility was excellent and very professional.

  • Stayed: January 2014, traveled as a couple
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Thank Lorrie52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, responded to this reviewResponded February 6, 2014

Dear Guest,

Thank you for your encouraging words of appreciation. We are truly grateful for the wonderful things you have said about the hotel, team and services especially the health and wellness facilities and the warmth of the team

We look forward to welcoming you back to our hotel.

Reuben Kataria
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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