This review is not going to be about the quality of the rooms and amenities of the Oberoi, New Delhi. They are naturally superb just as in any Oberoi property - with a lovely imperial-India ambiance. Just will mention couple of things on that matter: the location is perfect for any Delhi trip – right in the middle of the city yet with an amazing lush green park surrounding the hotel so you don’t really feel the hectic beat of Delhi. The view from my room was incredible- especially enjoyed the sunset! The pool area and the gym are very clean and very comfy. The Spa is terrific! What I would rather write about is the astonishing service that you will experience when you are a guest at the Oberoi.
I travel to India a few times a year for business and most of my trips I travel alone. Being a guest of the Oberoi, you will feel that you are absolutely in safe hands from the moment you set your foot in India! I typically request a car to pick me up from the airport (and a few of the packages actually include an airport transfer!). Each and every time there is someone picking me up already from the luggage pick-up belt helping with the suitcase and escorting to the car that is ready and waiting (great not to have to wait if it takes you almost 30 hours to get to India from Florida). Another nice touch is being able to order dinner or a snack from the car on your way to the hotel – it will be ready for you once you reach there.
The foundation of the Oberoi experience is generosity and attention to detail. Now that the staff learned my preferences over time, they constantly surprise me with exactly what I want when I want it without even having to ask! This time, I had a chance to spend couple of hours by the pool on Sunday and they brought me my favorite mozzarella caprese bites (exactly what I ordered two days ago during my stay in Oberoi Bangalore). I love their home made ginger-ale and I asked for it by the pool. When I later had the dinner at the terrace with an amazing view to the Delhi, I was served that same favorite ginger ale! And they wrote up a recipe for me so that I can make it in Florida when I go back home.
Having travelled the world for business in the past decade, I thought that I have seen it all when it comes to luxury hotels. But the Oberoi experience is unparalleled and it always is filled with pleasant surprises!
Just to name a few other surprises that were so generously presented to me during my stay here: sugar-free chocolate mousse that I mentioned I loved in Bangalore ( a very helpful Ashish Gosain, arranged it for me by the time I got back from a long day of work in busy Delhi); ginger infusion drink to help my cold and sore throat as soon as the staff noticed that I am not feeling well; one evening a cute carved wooden box of tea was left for me as a gift; another evening, a plate of chocolates was waiting for me upon arrival and one of the chocolates had a picture the university that I work for on it (how in the world? :-) ).
Bottom line is that each and every Oberoi Team member I came across during my stay at the Oberoi property genuinely cares for the comfort of the guests and they care sincerely. The staff is also very well cross-trained and for instance a food and beverage service manager was happy to arrange for my transportation (and they brought coffee to the car along with a basket of fruits and muffins!). Each member of the Oberoi team takes ownership in handling any of the requests that the guests may have.
This was one of the most incredible and unforgettable stays. Coming from wonderful Florida with its resort-like life style, I usually can’t wait to get back home from business travel. This time I am also glad to go home but I certainly know that I will miss being a guest of the Oberoi and cannot wait to come back again! If you are travelling to India, you must stay at the Oberoi just to experience this mind-blowing royal service. The only down side to staying at the Oberoi hotels is getting absolutely spoiled and having to stay at non-Oberoi hotels in countries where there are no Oberoi properties (yet!). Thank you for your hospitality, Oberoi Team!
- Official Description (provided by the hotel):
- Multistory Cosmopolitan Hotel overlooking Delhi Golf Course, 5 km from city center. ... more less
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- Also Known As:
- Oberoi New Delhi
- Oberoi Hotel New Delhi
- Oberoi Hotels New Delhi
- The Oberoi New Delhi
- Oberoi Hotel Delhi
- Oberoi Hotels Delhi
- Hotel Oberoi New Delhi