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“COULD HAVE BEEN EXCELLENT, BUT FOR.....”
Review of The Park New Delhi

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The Park New Delhi
Ranked #64 of 716 Hotels in New Delhi
Certificate of Excellence
Kolkata (Calcutta), India
Level 3 Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“COULD HAVE BEEN EXCELLENT, BUT FOR.....”
Reviewed May 3, 2014

The overall experience could have been excellent but for the main reason that the Hotel itself is quite old and the infrastructure is getting quite outdated if you compare with newly constructed hotels in same category. The Hotel should be given a facelift soon. Otherwise, excellent location with good helpful staff. The restaurant and the bar is nice and gives a good experience. The management of crowd between 12 noon and 2 pm can be improved slightly, as sometimes it looked out of control esp. for someone checking out, though handled quite nicely by the staff at the reception. Highly recommended for both short and long trips.

Room Tip: Rooms which are overlooking the front side can be preferred.
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MITS007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohit A, General Manager at The Park New Delhi, responded to this review, May 5, 2014
Dear MITS007,  thank you for sharing your insightful review on this forum. We are glad to note that you liked our services and our restaurant. We regret that some of your experience was not in sync with your expectations. We look forward to amending it with an excellent stay experience on your next visit
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
New Delhi, India
1 review
Reviewed May 3, 2014

Very nice hotel with a very good service, food very beautiful ambience, very polite staff ,very perfect management and very beautiful room i just love everything over here will visit again very soon keep it up

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amitdh7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohit A, General Manager at The Park New Delhi, responded to this review, May 5, 2014
Dear Amitdh7,  It makes us happy to know that you were pleased with the arrangements and had a great experience staying with us. We look forward to your next visit soon.
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Kolkata
2 reviews
Reviewed May 3, 2014

Most centrally located, communication is excellent, overlooking the busy streets of the city. The entire process of confirming my reservation was smooth and given to me at a very good price. I was a bit apprehensive when I got the reservation confirmation as it said excluding tax, but soon got clarified with the confirmation call from the Hotel. The breakfast menu is very good

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nkaushik1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohit A, General Manager at The Park New Delhi, responded to this review, May 5, 2014
Dear nkaushik1973, we are glad to note that you had a satisfactory stay at The Park. At our hotel, the entire team endeavors to provide a great quality of service to all our guests. And it gives us immense pleasure to receive such review as it encourages us to strive for the best. Thank you once again
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Margao, India
Level 6 Contributor
203 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed May 1, 2014

Beautifully located, wish one could tell the time from your room overlooking the Jantar Mantar. The entire process of confirming my reservation was smooth. I was a bit apprenensive when I got the reservation confirmation as it said excluding tax, but soon got clarified with the confirmation call from the Hotel.

The front office experience check in and check out was less than the best. Checking in they should have held 25k as deposit they added somehow to 30K, not an issue but why take more than necessary as a security deposit. Checking out, early morning, the bill was not ready despite a reminder call and the finally I left without my copy of the bill.

The other interactions with the staff at breakfast, the security and the housekeeping was really very pleasant. The breakfast was a pleasant and fulfilling experience. The rooms though small were comfortable and clean. The table top wash bassin was new but served the purpose.

It was difficult to sit up in bed and watch TV because of the niche in the headboard behind, one needed extra pillows to fill the gap, the other option was to sit up, not really comfortable. One keeps triping on the slight step created with part of the room overlaid with a wooden finish flooring. The bedside lamp is broken so it is no use.

The amusing experience was having tea. The kettle is kept in a hat box (see picture) for security reasons I assume, but if you are 5 feet nothing you will have a hard time making a cuppa tea.

Overall a nice experience on all 4 nights.

Room Tip: Go higher, the view would improve
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blaise c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohit A, General Manager at The Park New Delhi, responded to this review, May 5, 2014
Dear blaise c, we thank you for staying at The Park New Delhi and reviewing it on this forum. Guest feedback gives us new insights and helps us to escalate the level of our services. We thank you for appreciating our various offerings.
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Bhopal, Madhya Pradesh, India
Level 5 Contributor
58 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed April 25, 2014

Centrally located, easy to get and a good price. A very good place to stay. Rooms are nice and comfortable.
Staff very nice and cooperative.

Must enjoy breakfast here. A good variety of east Asian food is an added advantage.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AG1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohit A, General Manager at The Park New Delhi, responded to this review, April 29, 2014
Dear AG1954, it is a pleasure reading your review. We pride ourselves in providing our guests The Park experience and appreciation from guests further encourages and motivates us in our quest. We look forward to welcoming you back very soon.
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1 review
Reviewed April 24, 2014

My experience at park.hotel is centrally located beautiful location.the reception staff is really helpful mostly guest relation manager ms oshin n nishant .Small incident happened wid us but can b avoided as our stay was really comfortable .night duty manager was really very polite n helpful .In totally value of money .It's awesome .only room service is slow.rest was grt experience wid the park hotel

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nivedita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohit A, General Manager at The Park New Delhi, responded to this review, April 29, 2014
Dear Nivedita M, we thank you for giving us an opportunity to serve you. It is our objective to pamper our guests with ‘services so memorable’ and we are glad to know that we succeeded in our attempt. Your kind appreciation about our associates is certainly going to encourage them to give their best to work always. The entire team is proud to know that you left our hotel with pleasant memories. The Park Team wishes you a very happy married life ahead.
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England
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 21, 2014

We booked this hotel as part of our trip to the Golden Triangle in India staying Sat 19th April to Monday 21st April. Firstly cleanliness is not up to standard, dust under furniture in bedroom , food spilled in dining room under step noticed on Saturday still there on Monday.
After returning from a full day tour on Sunday we were told we were not allowed go use the pool area as this had been booked for a private party - disgraceful so if you expect to use the facilities you have paid for not a chance. After complaining I was gold we could use the bar around the pool to purchase drinks but not use the pool because it was being used for volley ball. There were many drunks around the pool some unable go stand and were carried out.
We wanted to use the restaurant the same evening but again were told it was also booked for a private party. We were allowed to use the bar where breakfast was served - but they charged a premium service charge for drinks purchased here. At 10.00pm the pool party was over we were then told the pool bar had closed, we got fro m the management 'very sorry' this was not good enough. We paid to use all the facility's of this hotel - monies taken under false pretences. ŴBeware if you book this hotel you may not get what you have paid for.. Unfortunately our tour includes another night in this Hotel - I am most certainly not looking forward to it.

Room Tip: Don.t bother book yourself another hotel
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bacardispice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohit A, General Manager at The Park New Delhi, responded to this review, June 2, 2017
Dear bacardispice, , Thank you for your feedback. We will surely do the needful and really sorry to have inconvenienced you during your stay with us. Regards
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Additional Information about The Park New Delhi

Property: The Park New Delhi
Address: 15 Parliament Street | Opposite - Jantar Mantar, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Spa Hotel in New Delhi
#42 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Park New Delhi 4.5*
Number of rooms: 220
Official Description (provided by the hotel):
The Park New Delhi is located in the heart of the city’s business and leisure hub – Connaught Place. Designed by the globally renowned Gurus, Conran and Partners, UK,The PARK, New Delhi is inspired by the five elements of nature (water, fire, air, earth and space) from the Hindu science of Vastu Shastra.The property has a hip and contemporary look to it and is known for its popularity amongst young business and leisure travelers. You can find an array of exciting after-hours entertainment options including the highly acclaimed alfresco experience at Aqua – the poolside restaurant and Agni - the ultimate experience for party-goers, which was recently rated as the ‘Hottest place to visit’ by Wall Paper magazine. For those looking to relax and take a break from the daily grind the Hotel’s spa, Aura is the perfect way to indulge in a little self-pampering. ... more   less 
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Also Known As:
The Park New Delhi Hotel New Delhi
Park Hotel New Delhi
Park New Delhi
Park Hotel India
Hotel The Park Delhi
The Park Hotel New Delhi

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