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“Great experience!”
Review of The Park New Delhi

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The Park New Delhi
Ranked #72 of 779 Hotels in New Delhi
Certificate of Excellence
Reviewed January 13, 2013

We visited Delhi for a leisure trip a few days back and couldn't have asked for a better hotel than The Park. Its prime location - Connaught Place, a perfect entertainment hub for us, was an icing on the cake. The moment you enter you are greeted by a helpful staff and a beautiful lobby decor. Rooms were comfortable. Loved the dining options especially the poolside restaurant "Aqua". They also offer an elaborate breakfast. We had a wonderful experience and would definitely book the same hotel for our future trips to Delhi!

  • Stayed: January 2013, traveled as a couple
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1  Thank Pooja A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbhijitBose, General Manager at The Park New Delhi, responded to this reviewResponded January 24, 2013

Dear Guest.

Thank you for your recent stay and for your valuable feedback. The Park New Delhi is a 5 star luxury boutique hotel located in the heart of city. We greatly appreciate your kind comments and are thrilled that you enjoyed all the great in-room amenities that make our hotel experience a great one. We remain committed to providing our guests with world class hospitality and service, which is best in class. I look forward to meet you in person and welcome you back at The Park New Delhi.

Best Regards,

Abhijit Bose
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,318 - 2,324 of 3,156 reviews

Reviewed January 13, 2013

Somehow I didn't had a nice experience staying at this hotel during my last visit to Delhi. The rooms are not well designed and somehow its claustrophobic. For TV there are 2 remotes but it still didn't work. Called for engineer, he corrected the mistake and went back..after sometime it again went off and then I said forget it. Couldn't have breakfast as they have a very strict rule of no breakfast served after 10.30 or so.. there wasn't any eagerness also from the staff to help. Am just surprised how this hotel being at the heart of Delhi is still able to get business despite such poor customer service.

  • Stayed: November 2012, traveled on business
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2  Thank Ashish_Ambasta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbhijitBose, General Manager at The Park New Delhi, responded to this reviewResponded January 23, 2013

Thank you for your stay at The Park New Delhi and for taking the time to share your feedback with us. I'm sorry to learn that your experience with us did not meet your expectations.
I have reviewed each of your comments and have taken appropriate action to resolve each issue in the room you occuppied. Your comments will be shared with our Engineering team as well as the Restaurant Team as part of their ongoing commitment to training and development.I would like to reassure you that this is not typical of our hotel experience and I wish to express our apologies on behalf of the entire team for your disappointment. I do hope that this isolated experience will not prevent you from visiting us again so that we may reinstate the hotel back to your good favor and demonstrate the exceptional facilities and best in class service The Park New Delhi is known for.

Best Regards,

Abhijit Bose
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2013

We arrived at mid night from our flight and we found a smelly room, ugly corridors.
The breakfast was good but the room was awful.
We came back the last day of our tour and we asked for a better room and Reception people were really great and they gave us a Club Room and it was lovely, it wasn´t smell like the first one.
People of the hotel were nice. The hall was really cold, poor reception people.

Room Tip: Ask for Club Room!
See more room tips
  • Stayed: December 2012, traveled as a couple
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Thank NataliaAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbhijitBose, General Manager at The Park New Delhi, responded to this reviewResponded January 14, 2013

Dear Guest,

Thank you for your recent stay at The Park New Delhi and for your valuable feedback. I am disappointed to learn that your time with us was below the expectation that you have come to expect from The Park New Delhi- We have noted your concerns and have shared them with the team and we appreciate your bringing them to our attention. I do hope that this unusual experience does not preclude you from choosing to stay with us in future.We look forward to serving you again in the near future.

Best Regards,
Abhijit Bose
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2013

I have been staying at the Park, New Delhi, from last several years and it's always been a pleasure. Everything is just great. However, the best part is the helpful and friendly staff at the hotel who really make it a home away from home. I live in the USA and generally travel once or twice a year to Delhi and have always stayed at the Park. The room service staff, the Housekeeping staff and the Reception staff are all great. Special mention goes to Sachin at the Reception, Ravi at Housekeeping and Pooja at Reservations. Hope to be back soon to Delhi and to The Park!

  • Stayed: January 2013, traveled with family
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Thank roohif_2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbhijitBose, General Manager at The Park New Delhi, responded to this reviewResponded January 14, 2013

Dear Guest,

Thank you very much for your feedback about The Park New Delhi. It was wonderful to read about your lovely experience. I'm pleased to learn that your time with us was impacted by the personalized attention of our team members- Sachin , Ravi and Pooja. Your appreciation has been conveyed to them and needless to say, they are delighted. We remain committed to providing our guests' with world class hospitality and service, which is best in class. Thank you again for your review and I do hope we will see you again in the near future for another memorable stay at The Park New Delhi.

Warm Regards,
Abhijit Bose
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2013

The Park is very conveniently located. The lobby is very small but very clean and well maintained. The room in which i stayed gave a very fresh feel as if it had been recently done up. Overall a very good place to stay in. The staff is very courteous specially on the floors.

  • Stayed: December 2012, traveled on business
    • Value
    • Location
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    • Service
Thank aakanksha k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbhijitBose, General Manager at The Park New Delhi, responded to this reviewResponded January 11, 2013

Dear Guest.
Thank you for your recent stay and for your valuable feedback. The Park New Delhi is a 5 star luxury boutique hotel located in the heart of city. We greatly appreciate your kind comments and are thrilled that you enjoyed all the great in-room ammenities that make our hotel experience a great one. We remain committed to providing our guests with world class hospitality and service, which is best in class. I look forward to meet you in person and welcome you back at The Park New Delhi.

Best Regards,
Abhijit Bose
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2013

The hotel is located at a very good location but the hotel is very old and the carpet,s are dirty and strained it smells like damp all the time the food are average but the one thing is good the staff they are very helping and specially the the travel desk person is very good

Room Tip: Suite are the best
See more room tips
  • Stayed: March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sadequa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbhijitBose, General Manager at The Park New Delhi, responded to this reviewResponded January 11, 2013

Dear Guest,

Thank you for your recent stay at The Park New Delhi and for your valuable feedback. I am disappointed to learn that your time with us was below the expectation that you have come to expect from The Park New Delhi- We have noted your concerns and have shared them with the team and we appreciate your bringing them to our attention. I do hope that this unusual experience does not preclude you from choosing to stay with us in future.We look forward to serving you again in the near future.

Best Regards,
Abhijit Bose
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2013 via mobile

It's located in the centre of Delhi- couldn't be better!

In terms of quality the hotel needs improvement.
The rooms are quite small and do not fit 2 suitcases. The white blankets we received were completely dirty and after complaining we received two dirty pieces again. The towels were so dirty that I refused taking a the shower-my husband did. The water pressure was too low because of fossil shower. After the shower the whole bathroom smelled very humid because the shower curtain wasn't washed for quite a long time. ... I am talking about a 5* Hotel! The floor was very dusty as though the room hasn't been cleaned for a while. On the outside there is enough place for birds on the window place so that you could hear moving birds all night.

The breakfast comparing to all other 5* hotels during my India trip was average. Fruits, toast, some eggs, Indian food- nothing special and the atmosphere is loud because its in a big hall which looks
modern and stylish but does bit serve the purpose of comfort.

The hotel has very modern style, shower, bed, colors, etc. but not well maintained it turned for us into a foreigner transfer site. Mirror rusty, shower dirty, suit case bench defect, breakfast like at the airport.

Not even to recommend for one night and far too expensive.

  • Stayed: January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Mongoosine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbhijitBose, General Manager at The Park New Delhi, responded to this reviewResponded January 6, 2013

Dear Guest,

Thank you for your recent stay at The Park New Delhi and for taking the time to share your feedback with us. I'm sorry to learn that your experience with us did not meet your expectations.
I have reviewed each of your comments and have taken appropriate action to resolve each issue in the room you occuppied. Your comments will be shared with our Housekeeping team as part of their ongoing commitment to training and development.In addition, we are re-evaluating our inspection processes to ensure these type of issues do not occur in the future. I would like to reassure you that this is not typical of our hotel experience and I wish to express our apologies on behalf of the entire team for your disappointment. I do hope that this isolated experience will not prevent you from visiting us again so that we may reinstate the hotel back to your good favor and demonstrate the exceptional facilities and best in class service The Park New Delhi is known for.

Warm Regards,
Abhijit Bose
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Park New Delhi

Address: 15 Parliament Street | Opposite - Jantar Mantar, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Spa Hotel in New Delhi
#46 Luxury Hotel in New Delhi
Price Range: $132 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Park New Delhi 4.5*
Number of rooms: 220
Official Description (provided by the hotel):
The Park New Delhi is located in the heart of the city’s business and leisure hub – Connaught Place. Designed by the globally renowned Gurus, Conran and Partners, UK,The PARK, New Delhi is inspired by the five elements of nature (water, fire, air, earth and space) from the Hindu science of Vastu Shastra.The property has a hip and contemporary look to it and is known for its popularity amongst young business and leisure travelers. You can find an array of exciting after-hours entertainment options including the highly acclaimed alfresco experience at Aqua – the poolside restaurant and Agni - the ultimate experience for party-goers, which was recently rated as the ‘Hottest place to visit’ by Wall Paper magazine. For those looking to relax and take a break from the daily grind the Hotel’s spa, Aura is the perfect way to indulge in a little self-pampering. ... more   less 
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Also Known As:
The Park New Delhi Hotel New Delhi
Park Hotel New Delhi
Park New Delhi
The Park Hotel New Delhi
Park Hotel India
Hotel The Park Delhi

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