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“Swanky digs”
4 of 5 bubbles Review of The Park New Delhi

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The Park New Delhi
Ranked #56 of 708 Hotels in New Delhi
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Swanky digs”
4 of 5 bubbles Reviewed March 16, 2012

A lovely hotel with clean, modern design. There were some slight issues with hot water in the room, but the staff was immediately on it when notified of the problem. The buffet is pricey but the food is delicious and good variety. Pricey but an overall good value.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shivananda1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbhijitBose, General Manager at The Park New Delhi, responded to this review, March 20, 2012
Dear Guest,

Thank you for your recent stay at The Park New Delhi and for your valuable feedback. The Park is a five star luxury boutique hotel situated in the heart of the city. Our Food and Beverage pricing is in line with other city hotels in the area We remain committed to providing our guests with world class hospitality and service which is best in class.

I look forward to welcoming you back at The Park New Delhi.

Best Regards,

Abhijit Bose
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,769 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (619)
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English first
Level Contributor
38 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed March 14, 2012

This hotel could be so wonderful. It has funky decor, a fun and inviting lobby, good-sized bedrooms, well-appointed bathrooms and nice amenities such a a pool, spa, restaurant and business centre. However, the staff are completely clueless - when we arrived and found that our rooms were musty, unclean and that none of our room keys worked, it took six different staff members to figure out how to book us into new rooms on a different floor. Six staff members, and about an hour of our time spent waiting in the business centre while they worked things out. The same goes for checking out - painfully slow process which took about half an hour to figure out for each guest.

Centrally-located opposite one of Delhi's fun street markets, this is an adequate business hotel (as long as you have broadband internet on your laptop or if you don't mind paying about $4 for a couple of hours' worth of wireless internet in the hotel lobby). Breakfast is good, pool and spa area well-maintained, and the overall ambience is very retro.

Room Tip: Ask for a room that is NOT on the 6th floor
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FiddleGirl70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbhijitBose, General Manager at The Park New Delhi, responded to this review, March 15, 2012
Dear Guest,

Thank you for your recent stay at The Park New Delhi and for taking the time to share your feedback with us. I'm sorry to learn that your experience with us did not meet your expectations. Please accept our most sincere apologies on behalf of our team for the issues you experienced during your stay with us.Your comments will be shared with our team as part of their ongoing commitment to training and development.
I would like to reassure you that this is not typical of our hotel experience and I wish to express our apologies on behalf of the entire team for your disappointment. I do hope that this isolated experience will not prevent you from visiting us again so that we may reinstate the hotel back to your good favor and demonstrate the warm welcome and exceptional facilities The Park New Delhi is known for. Please give us an opportunity to be of service to you again. I look forward to welcoming you back to The Park New Delhi.

Warm Regards,
Abhijit Bose
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed March 14, 2012

Just returned from a 6 night stay at the Park New Delhi. We chose this hotel as it was close to the centre of Delhi and we were on a shopping trip so needed a central location with high standards as hygiene and cleanliness are extremely important when staying in India.

Negatives: -
# The minute you step in you see that the maintenance and cleanliness of the hotel is no where near what a 5 star hotel should be providing. The lifts and hallway carpets are dirty and there is just a lack of attention to detail in most areas.
# We were booked into a Luxury room. We got a room which looked like it needed cleaning, an extremely uncomfortable bed and the bathroom definitely looked like it needed a clean.
# Awful mirror in the bathroom, which was next to useless if you wear glasses and need to be close to a mirror for makeup/Contact lenses.
# There was a damp problem too and a dusty smell in the air.
# Getting your requests through can be pretty painful and can take time.
# Some desk staff could be more helpful.
# Some issues with communication.
# Poor plumbing in the hotel
# Defintely stay on a higher floor to avoid noise from the club.
# I would say this hotel is a 3/4 star at best

Positives: -
# Good central location in Delhi which is useful to get around.
# Generally most of the staff were helpful and provided a good service.
# We paid a bit less to stay at the Park and the quality of the hotel reflected this. I would go back to the Shangri La next time.
# Our complaints were listened to and we did get a room change and an upgrade to a much better room.
# Busy hotel so lots of buzz around

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RKBLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbhijitBose, General Manager at The Park New Delhi, responded to this review, March 15, 2012
Dear Guest,
I regret that your stay with us was less than satisfactory.I have reviewed each of your comments and have taken appropriate action to resolve each issue in the room you occuppied. In addition, we are re-evaluating our inspection processes to ensure these type of issues do not occur in the future. Please do accept our most sincere apologies for your inconvenience and rest assured that this is not the typical standard or expectation for the hotel.

We hope that you will visit us again, and I would invite you to reach out to my office directly so that we may discuss your stay experience in more detail.

Best Regards.

Abhijit Bose.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 bubbles Reviewed March 14, 2012

The staff was so helpful when my husband called to make a reservation. We got a great deal on room and they even accommodated our request for an early checkin! The room was big with probably the most comfortable bed we have slept on in a hotel. Checkin/ Checkout was very quick. We were just so pleased.

Room Tip: Try corner rooms ending with 01
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Supermommy155019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbhijitBose, General Manager at The Park New Delhi, responded to this review, March 15, 2012
Dear Guest,

Thank you for taking the time to share your experience with us. We are very pleased to know that your time with us met your expectations and that our team members made an impact on your stay. We hope that you will come back and visit us again soon!

Warm wishes,
Abhijit Bose
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murrieta, California
Level Contributor
206 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed March 12, 2012

Rooms:
The hotel is excellent, though not sure if it is a 5 star. Rooms are post modern with a cute head statue replica in each one. Bathrooms are nice; however, they tend to fog up quickly due to lack of ventilation. Shower is ok, but not to the standard of the rest of the room. Bathroom door also lacks a lock, which can be an issue if the person you are traveling with does not understand what a closed door means.

Service:
Service was exceptional. Asked for a bottle water at midnight to brush my teeth; an attendant showed up in less than a minute with 4 bottles. Downstairs service is the same high quality, especially during the breakfast. They were also very lenient about allowing a very late check-out (6 pm) at no extra charge.

Food:
Speaking of breakfast; free and exceptional. Buffet style with several items cooked to order. I did not eat at the restaurant other than breakfast, but other people I spoke to did and kept raving about it. They especially kept going on about the pizza, though it sounds like you will pay for the high quality.

Nightlife:
There is a bar/club attached to the hotel. Several employees at the hotel swore it was the "hot spot." I was there on a Thursday & Friday night and it was empty other than a few rich locals and the prerequisite Russian model. The hotel staff later clarified their statement, stating it is the "hot spot" on Saturdays and Mondays. Expensive drinks.

Location:
Great location; near the airport and in the heart of the shopping circle. Couldn't have asked for a better spot.

Other Amenities:
There is a gym upstairs. Small, but has everything and is very clean. You have to walk through a spa to enter it. The spa seemed nice, though I did not use their services.

Overall:
Would stay here again, though it would be my second choice. (See my review of the Golden Tulip in Delhi for more.)

  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SMorovich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbhijitBose, General Manager at The Park New Delhi, responded to this review, March 14, 2012
Dear Guest,

Thank you for your recent stay and for your your valuable feedback. The Park New Delhi is a 5 star luxury boutique hotel located in the heart of city. The Park is known for its contemporary architect as we are the only design hotel in the city. We offer our guests a choice of various award winning outlets such as Aqua (winner of 'Bar with best ambience' by Times of India), our pool side alfresco restaurant, Agni (winner of the best bar with dancing for four consecutive years by Times of India), is our dynamic and energetic nightclub, Fire, which has been rated as one of the best speciality pan Indian restaurants in the city by Hindustan Times and Mist, our all-day dining restaurant which again has won several awards such as "The best coffee shop award" by HT City

We greatly appreciate your comments about our guest rooms, amenities and our team members. I'm pleased to learn that your time with us was impacted by the personalized attention of our team members.My staff and I have reviewed your comments pertaining to the fogging in the bathroom and have taken appropriate action to resolve the issue in the room you occuppied.We remain committed to providing our guests with world class hospitality and service which is best in class. I look forward to welcoming you back at The Park New Delhi.

Best Regards,
Abhijit Bose
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
2 reviews
5 of 5 bubbles Reviewed March 7, 2012

Stayed at this wonderful location hotel in New Delhi's CP.I was happy with the oversized room, efficient and attentive staff and great restaurants. The best part was that everything was so affordable yet classy. Definitely a great place to stay while offering affordable luxury!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pitbully
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbhijitBose, General Manager at The Park New Delhi, responded to this review, March 11, 2012
Dear Guest,

Thank you for taking the time to share your feedback with us. I'm pleased to learn that you enjoyed your accommodations and the best in class services that our team members provide. I greatly appreciate your recognition of our award winning Food and Beverage outlets and our cuisine. It is wonderful to hear from our valued repeat guests and appreciate your continued patronage. We look forward to serving you again in the near future.

Best Regards,
Abhijit Bose.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
4 of 5 bubbles Reviewed March 6, 2012

A five star deluxe hotel like Park is situated in the heart of the city, offering luxury and comfort to their guest. The best services, a polite entrance staff are provided for the pleasure of the guest. The rooms are of different categories but well organised with latest amenities. The Latino bar and the coffee shop here serve good food, spanish tradition in music, as well as decor enhance the beauty of the place. Enjoying with friends or partner with taste of international brands of wine and liquor with international food platters. The hotel, in short, is a tourist favourite!!!!

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samiksha k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbhijitBose, General Manager at The Park New Delhi, responded to this review, March 11, 2012
Dear Guest,

Thank you for choosing The Park as your preferred choice of hotel during your visit to New Delhi and for providing us with your valuable feedback. Your appreciation about our location, product and service staff is much appreciated. We remain committed to providing our guests with world class hospitality and service, which is best in class.

We offer our guests a choice of various award winning outlets such as Aqua (winner of 'Bar with best ambience' by Times of India), our pool side alfresco restaurant, Agni (winner of the best bar with dancing for four consecutive years by Times of India), is our dynamic and energetic nightclub, Fire, which has been rated as one of the best speciality pan Indian restaurants in the city by Hindustan Times and Mist, our all-day dining restaurant which again has won several awards such as "The best coffee shop award" by HT City

I look forward to meet you in person and welcome you back at The Park New Delhi.

Best Regards,
Abhijit Bose,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Park New Delhi

Property: The Park New Delhi
Address: 15 Parliament Street | Opposite - Jantar Mantar, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Spa Hotel in New Delhi
#37 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Park New Delhi 4.5*
Number of rooms: 220
Official Description (provided by the hotel):
The Park New Delhi is located in the heart of the city’s business and leisure hub – Connaught Place. Designed by the globally renowned Gurus, Conran and Partners, UK,The PARK, New Delhi is inspired by the five elements of nature (water, fire, air, earth and space) from the Hindu science of Vastu Shastra.The property has a hip and contemporary look to it and is known for its popularity amongst young business and leisure travelers. You can find an array of exciting after-hours entertainment options including the highly acclaimed alfresco experience at Aqua – the poolside restaurant and Agni - the ultimate experience for party-goers, which was recently rated as the ‘Hottest place to visit’ by Wall Paper magazine. For those looking to relax and take a break from the daily grind the Hotel’s spa, Aura is the perfect way to indulge in a little self-pampering. ... more   less 
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Also Known As:
The Park New Delhi Hotel New Delhi
Park Hotel New Delhi
Park New Delhi
Park Hotel India
Hotel The Park Delhi
The Park Hotel New Delhi

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