I like grand hotels and the Taj is such a hotel. One arrives and the whole place has the feel of a well worn item of quality bespoke clothing. Supremely comfortable, well run in and yet timelessly elegant. The service on arrival is very good and well versed, or was when I last arrived. The public areas of the hotel are reasonably grand and the staff very courteous and conscientious. The formal Indian restaurant was good and felt more authentic than much of the Indian buffet cuisine nonsense that is served up at most of the global chains in India and overseas (with apologies for any exceptions and to the experts if I have got this wrong). The grounds are well kept and suitably in keeping with the hotel.
But the rooms..... A disgrace. These must have been renovated 20 years ago. They are functional, clean but not of a standard that is acceptable for the flagship hotel of a major brand in its own capital. I hope this is not representative of the Taj globally but I have experienced exactly the same in Mumbai in the past and this has put me off staying at Taj as a brand. When I compare this to the experience one enjoys at similar "Grand Dames" of Asia such as the Metropol in Hanoi, the Oriental in Bangkok or even the Oberoi at Agra (the latter not strictly comparable), I felt the latter were in a different universe on this not unimportant aspect.
Taj needs to fix this. Otherwise the hotel is good but would not be my first choice in Delhi for this reason.
- Official Description (provided by the hotel):
- The Taj Mahal Hotel is one of the most distinguished addresses in Lutyens’ Delhi, and reflects the heritage of Mughal Delhi. Graceful architecture blends aesthetically with modern facilities. The hotel is a city landmark, centrally located, in close proximity to some key areas of the capital. The 294 rooms and suites are luxuriously appointed with the latest in in-room comforts, and all are “rooms with a view” which adds to the guest experience. ... more less
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- Also Known As:
- Taj Mahal New Delhi
- Taj Palace Delhi
- Hotel Taj Mahal
- The Taj Mahal Hotel
- Taj Palace Hotel New Delhi
- Taj Mahal Hotel India
- Taj Mahal Hotels
- Taj Palace Hotel Delhi
- Taj Hotels New Delhi