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“Best Service in India”
Review of Taj Mahal Hotel

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Taj Mahal Hotel
Ranked #10 of 715 Hotels in New Delhi
Certificate of Excellence
Philadelphia, Pennsylvania
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Best Service in India”
Reviewed January 6, 2013

Recently stayed at the Taj Mahal Hotel and I must say that it was the best service in India. Fantastic location and Wasabi was terrific. The staff is very attentive to all of the guests needs. The only downside was that the pool was being renovated and they were sending guests to the Taj Palace. We were told that it was a heated pool but once at the Taj Palace the pool was at a temperature that wasn't fit for swimming.

Room Tip: Try to stay on the Club Floor if possible. Great way to unwind with a cocktail during happy hour.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Ashpar1104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (394)
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LA
Level 6 Contributor
169 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed January 4, 2013

The hotel exceeded expectations in all aspects - especially service. I think we paid about $300 a night including breakfast - great value. Location is in the government area of Dehli - security is very tight. They check all cars at the gait and luggage upon check-in.

Check In: Smooth + Efficient up to our room in minutes. Warm greeting from everyone on the way.

Bedroom: Probably about 350 sq. ft - 2 beds and room for a desk, small sitting area. The room has a classic look with darker wood trim, however, the electronics are all updated => lighting, drapes, heat/AC are all controlled from a bedside console. The sheets are comforter were excellent quality. Maid service was really excellent.

Bathroom. Great water pressure and tempurature + super thick towels + ample shampoo, conditioner, soaps etc. Dryer in the drawer by the sink.

Restaurants: We tried the Indian (modern), Japanese and Chinese restaurants - all had fresh, high quality food and great service. Even when we odered only a few options, the chef would always send out extra surprises - many of the dishes were innovative. Breakfast buffet was massive - choices of Indian and American/European foods - you can also order off a menu - whatever you want.

Spa /Gym: Impressive gym/workout area - treadmills, elipticals, weights - the most modern equipment. Had a 90 minute massage at the spa for about $100 - very reasonable compared to NY, LA or European rates and high quality. It had a steam room, hot tub as well.

Concierges: Fantastic service. I had a jacket made by a local tailor (reccomendey by our guide/ not the hotel) and it didn't fit quite right - the Head Concierge (Lakshay Nirule - spelling?) insisted on taking it back to the tailor himself to have corrected - and it wasn't even a store they recommended - really put my mind at ease. Take the concierges' recommendations for shops and restaurants outside the hotel before you venture on your own. The local guides (non-hotel guides) always try to take you to shops/resaurants where they get kickbacks - common in India - but annoying.

Tech Assistance: My I-phone couldn't hook up with the hotel's wifi - the hotel tech guy fixed it in a second - and then gave me free wi-fi for the day because it took a whole 5 mintues to fix.

Hotel Shop: Large selection of Sari's, Artwork, Gifts, Jewelery - at reasonable prices.

Overall: The Taj hotels rock - on par or better than Four Seasons in terms of service.

  • Stayed December 2012, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank BeachMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macclesfield, United Kingdom
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 3, 2013

Almost everything about this hotel was perfect. The public areas are beautiful, the rooms very comfortable, and the food excellent. The staff were all friendly, competent and helpful, without overdoing it and becoming obsequious. The food and drinks are expensive, but they are very good quality. The nibbles provided free with drinks in the coffee bar were delicious. We only had one evening meal at the hotel, which was not in one of the standard restaurants, but in the 'club' at the top of the hotel, with a view over the city. We were the only dinner guests there that evening and had a fantastic meal with excellent service - including a fan heater provided when the staff noticed that I was shivering. (We had the misfortune to visit Delhi during the coldest time for 40 years, apparently).

  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
2 Thank Elizabeth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 1, 2013

We have been to the Taj Mahal in December 2012. Excellent hotel with a good central location in the middle of New Delhi, a walking distance from Khan Market (good restaurants), an amazing service (they brought complementary pop corn and drinks when we asked for movies). We tried one restaurant, Varcq, which was very good despite being extremely spicy. Don't try to book a cab through the hotel (e.g. to go to Agra) as it is extremely expensive compared to what you would get outside the hotel or online. Spa is unisex. The breakfast was lacking a little bit of choice (only three kinds of cheese) and the juices, despite being fresh, didn't had much taste. Finally, rooms are a little bit old. Keep in mind you will be charged a heavy luxury tax on your room price.

  • Stayed December 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PaCeBB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level 5 Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 31, 2012

The hotel locates at the diplomatic area of New Delhi which makes it relatively quiet and peaceful, this is a huge contrast with the other part of the city. It is about five minutes walk away from the Indian Gate, easy to reach other major attractions as well. The hotel room is not large but it provides everything you need with high standards. To us, the highlight is the service, the hotel staffs are professional, considerate, and most important, they will put efforts on even the most trivial details. For example, my girlfriend enjoys the fresh roses petals on the wash stand, i like my messy laptop cords carefully sorted and bundled up. I also visited the hotel gym, again not disappointed by the Taj, brand new equipments and professional and helpful staffs. Regarding the food, the breakfast is excellent, fresh fruits, tasty bakery, and the mixture between the local and continental food is perfect. We also had lunch and dinners at their restaurant, the Indian restaurant is fantastic (i had a separate review for Varq), but the Sushi/Wok and the buffet is just ok. In case we have to travel to New Delhi in future, i will definitely stay at Taj again

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Kun Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lahr, Germany
Level 6 Contributor
284 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed December 28, 2012

We had a Deluxe room with garden view. Everything was fine and clean. Very friendly service all over the place. Breakfast shows a broad variety and is excellent.
We found phoning table neighbors boring, but this is a problem everywhere. Our idea: Maybe introduce silent restaurant areas?!
Internet access (WIFI in room) is very expensive – should definitely be complimentary on this price level! Hotel is located in the government district.

Room Tip: Garden view has a nicer outlook and is most probably quieter
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dils2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 26, 2012

I loved the service at this property. Special mention to the lift attendant who remembers the floors at which everyone stays without even asking. It's a mystery how he remembers it all! There was once when the lift I was in was almost full and he managed to correctly press the lift buttons for us all in a flash. He's so efficient, it is almost creepy (in a good way)!

When checking in, we did not even had to wait a the counter to check in! The driver informed the hotel in advance of our arrival and a staff escorted us to our rooms right after we arrived at the property and briefed us about what's available.

We tried the food at the Japanese and Indian restaurants- both were amazing. The breakfast spread is huge- must try! Room was extremely comfortable. The housekeeping staff were excellent.

  • Stayed April 2012, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jasela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Taj Mahal Hotel

Property: Taj Mahal Hotel
Address: Number One Mansingh Road, New Delhi 110011, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in New Delhi
#6 Romantic Hotel in New Delhi
#7 Business Hotel in New Delhi
#7 Spa Hotel in New Delhi
#8 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Taj Mahal Hotel 5*
Number of rooms: 292
Official Description (provided by the hotel):
The Taj Mahal Hotel is one of the most distinguished addresses in Lutyens’ Delhi, and reflects the heritage of Mughal Delhi. Graceful architecture blends aesthetically with modern facilities. The hotel is a city landmark, centrally located, in close proximity to some key areas of the capital. The 294 rooms and suites are luxuriously appointed with the latest in in-room comforts, and all are “rooms with a view” which adds to the guest experience. ... more   less 
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Also Known As:
Taj Mahal New Delhi
Taj Palace Delhi
Hotel Taj Mahal
The Taj Mahal Hotel
Taj Mahal Hotel India
Taj Palace Hotel Delhi
Taj Hotels New Delhi
Taj Mahal Hotels
Taj Palace Hotel New Delhi

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