We arrived very late in New Delhi Airport, 2 chauffeurs have been assigned to 2 of us (it also happens to our 2 friends in the same trip)! We eventually told them we only need one car. The check-in process is very personal, the staff do all the check in formality in our room. The room is on 2/F, have view of the Rajpath and the NE of the town, it is quite magical sometimes after a foggy morning that you suddenly see those buildings among the lush tropical surroundings. The room is very comfortable, there is a limit on the number of devices (2) that can be registered to the wireless internet, it doesn't bother me but you need to connect more than 1 device, you may need to call for technical help which my friends did.
The exterior of the hotel is un-appealing but inside is nicely decorated and of high quality in the furnishings, all the staff are very helpful and always smiling. The swimming pool is great, it is very relaxing.
The 24-hour restaurant provides a great selection of food and beverages for the buffet breakfast and we also had other meals there and all are very tasty and the service is great.
We use the hotel chauffeur driven car a lot and it is so convenient and the service is excellent. The hotel is of equal distance to the Indian Gate, Khan Market, Gandhi Smriti, Lodi Garden (around 15-20 min gentle walk), the surrounding areas are one of the nice suburbs in Delhi because it is a diplomatic area.
We booked the Sound & Light show at Purana Qila via the Concierge and we fully enjoyed it, the Concierge even sent a taxi to get the tickets for us (at a charge, but we are happy to pay).
There is a little problem in trying to book a table at Bukhara using the Concierge, the Concierge told us it doesn't take bookings but will call Bukhara to leave our names there and is very confident we will get a table by waiting for around 10min; to our horror, when we arrived at Bukhara, our names are not on the list and the whole restaurant is full that there is no way we will get a table for the night; we feedback it to the Concierge and they apologised and said will investigate why it happened and on the following day the Concierge Manager came up to my room and apologised again and gave me a bunch of red roses, apology accepted but need him to make sure it won't happen again for future hotel guests.
This is a very nice hotel, good location, very comfortable and has maintained the high Taj standard of hospitality. The chauffeur airport pickup confusion and the booking error at Bukhara are the main reasons I cannot give it an 'Excellent' rating. However, I am happy to come back to the hotel next time and give it another go again.
- Official Description (provided by the hotel):
- The Taj Mahal Hotel is one of the most distinguished addresses in Lutyens’ Delhi, and reflects the heritage of Mughal Delhi. Graceful architecture blends aesthetically with modern facilities. The hotel is a city landmark, centrally located, in close proximity to some key areas of the capital. The 294 rooms and suites are luxuriously appointed with the latest in in-room comforts, and all are “rooms with a view” which adds to the guest experience. ... more less
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- Also Known As:
- Taj Mahal New Delhi
- Taj Palace Delhi
- Hotel Taj Mahal
- The Taj Mahal Hotel
- Taj Palace Hotel Delhi
- Taj Mahal Hotel India
- Taj Hotels New Delhi
- Taj Mahal Hotels
- Taj Palace Hotel New Delhi