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“Luxury in New Delhi”
Review of Taj Palace Hotel

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Taj Palace Hotel
Ranked #6 of 716 Hotels in New Delhi
Certificate of Excellence
Daventry, United Kingdom
Level Contributor
115 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Luxury in New Delhi”
Reviewed March 1, 2014 via mobile

A wonderful hotel with excellent bathrooms, toiletries and the most comfortable beds. The restaurant is buffet style with lots of choice and the staff are well trained and very courteous. It is situated in the Diplomatic area making it a quiet haven away from the hustle and bustle of New Delhi

Stayed February 2014, traveled as a couple
Helpful?
Thank AngelaMC009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, March 10, 2014
Dear Guest,

Greetings from Taj Palace, New Delhi!

Many thanks for your comments in the Trip Advisor. I am happy to read that you had found our hotel to be up to your satisfaction and your kind feedback with respect to the bathrooms, toiletries, beds, restaurant and the staff is well appreciated. Needless to say, this encouraging feedback has been communicated to our team.

We thank you for choosing Taj Palace and look forward to welcoming you back soon.

With best regards,

Taljinder Singh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Paris, France
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 25, 2014

I'ved stayed at this hotel three times while on business in Delhi, and each time was impressed by the quality of service and the standard of food. I had a Taj Club Room where wifi was free and fast, and the decor impeccable, together with orchids on my pillow at night and a note card with poetry. I fell in love with India during my stay and the Inhian n food at the hotel had a lot to do with it. India is intoxicating, and Delhi can be quite overwhelming but with a good driver and air conditioning it is bearable. I felt very pampered in this hotel, and look forward to returning soon.

  • Stayed March 2013, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
Thank Sarah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, March 10, 2014
Dear Guest,

Greetings from Taj Palace, New Delhi!

At the outset, we would like to thank you for sparing your time and giving us your valuable feedback.

Thank you for your kind feedback with respect to your experience at the Taj Palace and I am delighted to note that you felt pampered in our hotel.

These comments are highly encouraging and have been communicated to all the concerned. All this truly makes the effort worth it. We at Taj Palace are making every effort to ensure that though we are a large hotel, we operate it like a small personalized operation. Your mail seems to validate this and makes us very happy.

Thank you for choosing Taj Palace and look forward to your continued visits.

With best regards,

Taljinder Singh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
187 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed February 24, 2014

Spent valentines here and they really made the night memorable. They upgraded our room to a junior suite, the hotel is quite old and the rooms are not fabulously renovated but they are comfortable, clean and decently luxurious. We were greeted with a bunch of roses and a cake which was very kind of the hotel.

The spa here is not a Jiva spa, as most Taj hotels have it so that was one let down but the Blue Bar is a great place to get a drink after dinner. The restaurants here are nice, especially Orient Express if you have a special occasion.

This hotel is close to the airport and to the centre of town, though not too close to major South Delhi neighbourhoods.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WanderlustBug001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, March 10, 2014
Dear Guest,

Greetings from Taj Palace, New Delhi!

We have noted your feedback with regard to your stay at our hotel. I am delighted to note that you had a memorable stay with us on Valentine’s Day. We also thank you for your kind compliments for the Blue Bar and Orient Express – our European restaurant.

We have also noted your comments with regard to the Spa and are pleased to let you know that the Spa is slated to be renovated this summer.

We thank you for your king patronage of Taj Palace and look forward to welcoming you back soon.

With best regards,

Taljinder Singh
General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 24, 2014

We stayed here while on business in Delhi. The location is relatively close to the airport, though kind of far from many of the city attractions and from the offices where we were meeting. This would be a great location, though, if you are working at one of the nearby embassies.

The service here is top-notch... some of the best I've ever had. We stayed on the Taj Club level (top three floors)... definitely try to wind up there, if you can. You get in-room check in and a private check-out desk, access to the club lounge 24/7 with tea, coffee, and soft drinks all the time, high tea every afternoon, and cocktail hour every evening (I do wish cocktail hour started a little earlier). The club lounge provides a great place to hold small meetings, work, read, or just unwind.

We also had airport pick-up and drop-off included in our rate; absolutely top-notch service there too... and classy cars (range rovers and jaguars). Upon arrival, we were greeted and taken straight to our rooms; very easy check-in.

The rooms themselves were great; very updated, classy yet modern feeling. We had hazy city views (wish it was clearer in February). The bathrooms with the giant glass separating the tub from the room were excellent... so fun.

I used the spa and workout area and greatly appreciated the hours (work-out room is 24/7), the high level of service there, and the equipment. Spa and workout area are complimentary for all guests. They have separate spa facilities (hot tub, steam room, etc) for men and women. I was able to relax and rejuvenate in the spa facilities one morning. The spa here is good, though I've definitely seen nicer (e.g., West Chosun in Seoul!). Also, their pool is unheated, so much too cold to go for a dip there in January and February... though I imagine it would be lovely in June or July.

Every morning I had breakfast downstairs; great breakfast selection. Many western and haute-cuisine choices as well as a number of Indian dishes. Also had nice waffle/pancake and egg stations. One evening we had drinks at the bar; was very pricey and not the best white russian I've had... so not certain I can recommend that part (also, they didn't have any port on their bar menu!). (They also have breakfast in the club lounge, but the selection is smaller; though it's quieter there.)

The taxi stand outside is great (they'll call the taxi for you at the entrance). The taxi drivers who park there are all very professional, speak English reasonably well, are happy to wait for you wherever you are going (no extra charge), and they all use their meters! They'll also tour you around the city to any attractions you want to see. Delhi is pretty big though... so the meter runs up fairly quickly (though the taxi cost is nothing compared with one night in this hotel).

Room Tip: Taj Club Level!
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DC_Maverick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, March 10, 2014
Dear Guest,

Greetings from Taj Palace, New Delhi!

We have noted your feedback with regard to your stay at Taj Palace, New Delhi!
We thank you for your detailed feedback with regard to your appreciation for the Taj Club rooms, the bathrooms, the Taj Club lounge, breakfast at our Coffee Shop, the facilities and service at the Spa and the taxi service at the hotel.

Taj Palace is ideally located for those seeking a calm, serene and green surroundings as we are surrounded by reserve forest cover on two sides and Embassies on the other. In addition, we are only fifteen minutes from the international airport, ten minutes from the Ministries, Presidential Palace and within Lutyens Delhi (city’s heritage quarter.)

I also have noted your comments with regard to our Blue Bar being pricey. Please allow me to assure you that the restaurant prices of Taj Palace are perhaps the most reasonable in comparison to similar hotels in New Delhi. May I also take this opportunity to inform you that we also have a highly successful value meal option specifically designed for single diners which is the Bento Box option which also has wine or beer as an inclusion.

We thank you for your kind patronage of Taj Palace and look forward to welcoming you back soon.

With best regards,

Taljinder Singh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 24, 2014

Spent first two nights after getting married. Started off on a sour note and we werent very happy with the room and facilities and the views (room number 241). Spoke with their front desk and informed them of the occaision. The way they turned the 2 nights around is spectacular. Sidhant at the front desk really pulled off an amazing stay for us. We even got a discount on club lounge access and the champagne with Sunday lunch was a delight. I dont get to stay at hotels in Delhi as its my hometown but this is definitely worth doing again!

They had their issues, delayed our car arrival etc but its all covered up by their fantastic service

Room Tip: - Higher the better - Club and lounge access is a great thing to get. 3,000 per night is nothing!
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank antitourism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, February 27, 2014
Dear Guest,

Greetings from Taj Palace, New Delhi!

Thank you for sparing your time and sharing with us your feedback. We have noted that your experience initially started on a sour note for which I deeply apologize.

However, we are glad to know that we were able to turn around your experience to an amazing one and we are happy to note that Sidhant was able to do so to your satisfaction. We have communicated your kind words of appreciation to Sidhant and needless to say he is truly motivated.

We thank you for your kind patronage and look forward to welcoming you back.

With best regards,

Taljinder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coimbatore, India
Level Contributor
68 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed February 20, 2014

Perfect rooms,ambience, service and food. Felt very well looked after. Excellent location with good connectivity. Suitable for a business traveller. Ambience in and around the hotel is soothing and fresh.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KashmirFriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, February 22, 2014
Dear Guest,

Greetings from Taj Palace, New Delhi!

Thank you for your very kind and thoughtful feedback.

Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.

It was indeed a pleasure having you at the Taj Palace and we look forward to welcoming you again.

With best regards,

Taljinder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 18, 2014

Stayed for a night. Room was small overlooking the pool. Security was tight as to be expected I suppose. We were a family of 3.
No hassles @ check-in - we went late in the evening and left the next morning.

Staff was super courteous. Forgot the belt for the trousers the next day and one of the staff readily got us a new spare belt he purchase and refused to take any money!

Buffet though was terrible, Food wasn't ready, bland and spread very limited.

This was the only downer during our stay. I will probably go there again but will not eat.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vmallela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, February 22, 2014
Dear Guest,

Greetings from Taj Palace, New Delhi!

Thank you for your feedback in the Trip Advisor.

I am very grateful for your kind compliments for the staff which has been communicated to all concerned.

We have also noted your feedback with regard to the size of the room and your dissatisfaction with the food in the buffet. I have conveyed your feedback to the Executive Chef to take corrective measures and assure you that during your next visit you will perceive a marked difference.

We thank you for the feedback which although not necessarily pleasant for us is absolutely invaluable as it ensures that we not only become aware but are being proactive in addressing our guests concerns.

Thank you once again and I look forward to welcoming you back to Taj Palace.

With best regards,


Taljinder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Taj Palace Hotel

Property: Taj Palace Hotel
Address: | Sardar Patel Marg, Diplomatic Enclave, New Delhi 110021, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in New Delhi
#4 Luxury Hotel in New Delhi
#7 Family Hotel in New Delhi
#9 Business Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Taj Palace Hotel 5*
Number of rooms: 402
Official Description (provided by the hotel):
Modern crescent-shaped hotel situated on 6 acres in the diplomatic enclave, 15 minutes from city center. ... more   less 
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Also Known As:
Taj Palace New Delhi
Hotel Taj Palace
Taj Mahal Hotel New Delhi
Taj Mahal Hotel Delhi
The Taj Mahal Hotel Delhi
Hotel Taj Mahal Palace
The Taj Mahal Hotel New Delhi

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