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“Only Taj can do justice to an aging property like this”
Review of Taj Palace Hotel

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Taj Palace Hotel
Ranked #5 of 713 Hotels in New Delhi
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
63 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Only Taj can do justice to an aging property like this”
Reviewed August 29, 2013 via mobile

My wife and I spent a weekend here for her birthday. She was 8 months pregnant and we didn't want to travel out of town though yet still getaway from the ordinary.

The most remarkable thing about Taj hospitality anywhere is the beaming smile you get from each member of the staff. Knowing completely well how each person has ups and downs I have persistently observed this about the staff at Taj over the years. I don't know how they do it but I'm willing to pay money for a full day training session on it.

The stay was perfect, we were really well taken care of and my wife got the treatment any pregnant lady deserves. As should be the case house guests got to jump the queue at the nightclub though as you can imagine we only saye there for 10 mins.

We had great Vietnamese food at Blue Ginger and the breakfast was great as usual. If anyone reads my reviews I rate hotels often on their club sandwich and I had 2 while i staye here. Says a lot.

Do keep in mind that this is an old property and be mindful of just how much effort would have to go into keeping it spic and span.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Varun C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, October 7, 2013
Dear Guest,

Greetings from Taj Palace, New Delhi!

Thank you so much for sparing your precious time and giving us your feedback. I am delighted to note your comments with respect to the beaming smile you got from each member of the staff, your great experience at the Blue Ginger and the breakfast at the Kafe Fontana. While I would like to thank you for the same, I have ensured that your kind words have been communicated to all the concerned.

We thank you for your kind patronage of Taj Palace and look forward to welcoming you back soon.

With best regards,

Taljinder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (492)
Date | Rating
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English first
Udaipur, Rajasthan, India
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 25, 2013

When anyone checks in into a 5 star hotel, he/she anyway expects excellent & luxurious rooms, great & lavish decor . But this hotel gives all that & more. What it stands out for is its excellent staff & great food.
Each & every single staff is very helpful. The smile on their faces is great. Great service with a smile is their usp.
Food is very good - both veg & non veg. I dined primarily at Cafe Fontana. In room dining service is also pretty good

Room Tip: My room was on 5th floor & gave a great view of the city
See more room tips
  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gurubhushan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, September 23, 2013
Dear Guest,

Greetings from Taj Palace, New Delhi!

Thank you for sparing your time and giving us your feedback with regard to your stay at Taj Palace.

I am delighted to read the compliments for our staff and the food and especially that you found our staff to deliver 'Great service with a smile' . I have conveyed this feedback to all the concerned staff.

Positive feedback from our guests is always a strong motivation to all of us to continuously provide high level of services to our guests.

Thank you once again and I look forward to welcoming you back at Taj Palace in the near future.

With best regards,

Taljinder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
Reviewed August 18, 2013

I stayed in one of the club suites and the service was outstanding! can not fault the hotel on any part. Made me feel so safe and welcome and accompanied me to and from the airport. I would definitely return and would recommend this hotel to everyone. Definitely make use to the afternoon tea and spa as both were fantastic!

Room Tip: ask for room looking over pool with great views !
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aoibheann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, September 6, 2013
Dear Guest,

Greetings from Taj Palace, New Delhi!

At the outset, I would like to thank you for sparing your valuable time and giving us your feedback.

I have noted your kind words with regard to the service at the Taj club suite and would like to thank you for the same. Please be assured that your kind compliments have been communicated to all the concerned at Taj Club.

We thank you for your kind patronage of Taj Palace and look forward to welcoming you back soon.

With best regards,


Taljinder Singh
General Maanger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
121 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
Reviewed August 11, 2013

I spent 3 days in this wonderful hotel, and everything lived up to my expectations, from service to sleep quality.

The service is the key highlight of the stay, with people attending all you every need to a point where it nearly becomes too much....

The rooms are big and spacious, and the beds are very comfortable. The facilities of the hotel are also top notch; with an excellent pool to swim in, to the very well fitted gym open 24 hours.

The only downside would be the breakfast, which is a little disorganised and can take the proportion of a railway station, with the noise and the crowd (not how you would hope to start a new day).

Overall, a must stay in Delhi...

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MatFab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
98 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed August 10, 2013

Pros
- Pay US$10 extra for an upgrade
- Experience the Orient Express- its a MUST!! One of the best restaurant in terms of food and service.
- Hiring a hotel car with driver to visit the shops was reasonably priced for the high quality of service it was offering.
- Beautiful hotel and excellent service

Cons:
- Got the concierge to order us an air-conditioned radio taxi. Ended up being a disguising stinking yellow taxi from outside the hotel. Lucky the airport is only a short ride way.
- Trainee staff are very amateur. They need more training and probably don't put them in front line of service until they are more trained.
- Aging pool

Room Tip: Some room are too close to the lift lobby. Ask for room that is further away.
See more room tips
Stayed July 2013, traveled as a couple
Helpful?
Thank jcjchung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, September 21, 2013
Dear Guest,

Greetings from Taj Palace, New Delhi!

We are in receipt of your feedback with regard to your stay with us at Taj Palace, New Delhi!

We would like to thank you for your kind words with regard to your experience at the Orient Express which has been communicated to the Orient Express team.

We have also noted your feedback with regard to the concierge service and would like to thank you for the same. It is only such feedback that helps us in improving our services to our esteemed guests such as yourself. Please be assured that the concerned Head of Department have been personally counseled by me for this failure in our process and the concerned associates have been counseled and put through a refresher training to reorient them.

While we thank you for your kind patronage of Taj Palace, we look forward to welcoming you back soon.

With best regards,


Taljinder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 7, 2013

Stayed here twice and going back again this weekend. Have had a wonderful experience staying at this property last week. We had pre planned reservation with airport pick up which was re-confirmed by the hotel 48 hours again. We got stuck in Amsterdam for a few days and just one email to "Not Send the Car to Airport" took care of everything. The associates at the Reservation Desk re-booked us at a few hours notice as soon as our flights were re-confirmed. Excellent customer service, is what I must say.

The airport transfer was easy. The check in procedure is quick and done in a jiffy in your room itself.

The rooms were comfortable. We asked for a rollaway bed which was provided immediately and fit in the room easily.

The breakfast buffer is great which caters to almost every palate. We pigged out on the Indian cuisine which was catered by very helpful chefs and servers. The kids loved the waffles and choice of pastries.

There is a cab stand associated with the hotel and a cab can arrive within seconds.

The associates through out the property - front desk, car drivers, elevator attendants, pool attendants, chefs, servers, room service et al - are extremely courteous and very helpful.

Over all a very good experience.

Room Tip: Ask for a pool facing room and get to view the greenery beyond the pool.
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SNBhatia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, September 6, 2013
Dear Guest,

Greetings from Taj Palace, New Delhi!

Thank you for sparing your valuable time and sharing your feedback. We have noted your kind words with regard to your experience at Taj Palace, New Delhi and specifically for our Reservation associates, check in procedure, rooms and breakfast buffet and would like to thank you for the same. Please be informed that your feedback has been communicated to all the concerned.

We thank you for your kind patronge of Taj Palace and look forward to welcoming you back soon.

With best regards,

Taljinder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
delhi
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 5, 2013

we stayed in one of the club rooms and the experience was wonderful.These rooms are true value for money as breakfast,high tea,cocktails are inclusive.The Taj Palace has one of a kind fast,efficient,accommodating and ever smiling service.I would highly recommend this hotel for business,family,couple or leisure stay.

Room Tip: definitely club rooms!
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ashajainDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tphgm_del, General Manager at Taj Palace Hotel, responded to this review, September 6, 2013
Dear Ms. Jain,

Greetings from Taj Palace, New Delhi!

At the outset we would like to thank you for your feedback on the TripAdvisor. We have noted your kind compliments for our Taj Club rooms, Service and the staff and would like to thank you for the same. Thank you too, for your encouragement which will make us strive harder for exceeding the expectations of our guests.

We look forward to your continued patronage of the Taj Palace and to the opportunity to welcoming you back.

With best regards,

Taljinder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Taj Palace Hotel

Property: Taj Palace Hotel
Address: | Sardar Patel Marg, Diplomatic Enclave, New Delhi 110021, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in New Delhi
#3 Luxury Hotel in New Delhi
#7 Family Hotel in New Delhi
#9 Business Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Taj Palace Hotel 5*
Number of rooms: 402
Official Description (provided by the hotel):
Modern crescent-shaped hotel situated on 6 acres in the diplomatic enclave, 15 minutes from city center. ... more   less 
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Also Known As:
Taj Palace New Delhi
Hotel Taj Palace
Taj Mahal Hotel New Delhi
Taj Mahal Hotel Delhi
The Taj Mahal Hotel Delhi
Hotel Taj Mahal Palace
The Taj Mahal Hotel New Delhi

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