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Reviewed November 1, 2012

Away from the usual tourist area and in an area that is wall to wall government ministries and embassies, so maybe not the first choice if you're a tourist with too little time and too much to see.

If you do decide to stay here, the hotel is newly refurbished and top notch. Excellent, warm and genuinely friendly service, staff that are eager too please and anticipate your every need (and this is something I haven't seen in other Taj hotels before, or in all that many hotels that I can think of)

I just finished a three day stay for a conference - and this hotel is easily capable of hosting a medium to large one, and ensuring that the logistics from the hotel's side just don't slip up.

Excellent food, especially in Blue Ginger, the vietnamese restaurant which has excellent plating and presentation, though the Pho was a little less flavorful than I have had at a street stall in hanoi (which is the real thing, and very hard to beat, so well played there, chef @ blue ginger)

The breakfast spread at Cafe Fontana is extensive, and ample, with made to order waffles, omelets, parathas and puris (oh, and a rather larger selection of cereal and cheeses than I've seen in some other hotels, I counted five or six of each). A good supply of Yakult probiotic milk, and handmade yogurt in little earthenware pots along with the Nestle yogurt in the cold section makes it excellent. Stewed fig juice along with the usual three or four fruit juices, all fresh and nothing out of a carton.

The room I was in, on the 4th floor, was large and had a great poolside view. Big flatscreen TV and a comfortable bed (and an extremely warm duvet, which I kicked off as the aircon set to 21 degrees C made it quite unnecessary)

The usual security check at the hotel gate, with friendly dogs. The hotel security staff seems to rotate between a black lab and a shepherd cross, both very eager to lick you and sniff for cookies, I must say. I am not sure how good they'd be at detecting a bomb, unless of course it happened to smell like a cookie :) Well, no matter ..

All in all, an excellent stay - and well worth it if you want a superb business hotel about 20 minutes from the domestic airport. Very kid friendly so if you're a family touring Delhi and don't mind a slightly longer ride to all the tourist stuff / the main shopping areas you might consider this too.

Room Tip: take a poolside room, rather quieter and less traffic noise
  • Stayed: October 2012, traveled on business
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Thank hserus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2012

Stayed here on 3 seperate occasions during our tour.The hotel is a haven in a country of hustle bustle.Rooms are excellent.The higher the floor the better,but not much difference between 4th and 6th except you get a personal manager on 4th and a green bag.The breakfast food is very good ,but as with the evening meal at the same dining area the service is very erratic.The buffet is very good ,but the a la carte is very limited.
The vietnamese has a lovely setting with very good service.food ok depending on choice.
Be aware the price you see is not the price you pay as taxes can another 30%to the bill.All in all a great hotel but expensive as you would expect from a 5 star hotel,also no alternative but to eat at the hotel because of the location.Staff excellent.

Room Tip: fourth floor upwards are slightly better but all rooms are very good
  • Stayed: October 2012, traveled as a couple
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Thank irvSkelton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2012

not expected of a five star hotel. If you are planning a stay here on your own dime, definitely recommend considering other options.
First of all, if you are planning to stay here, PLEASE request a renovated room. It will make a whole lot of difference.
Front desk staff was below par. We had requested adjoining rooms preferably on a higher floor - called when the booking was made, and then 2 days before checking in to confirm. When we checked in, were told adjoining rooms are not available, and only rooms available are on the 2nd floor. We spoke with the floor manager, Santosh - who basically told us they can't do anything, no rooms available unless we pay Rs 15000 extra for rooms on the club floor, we decided against it. Went to the rooms - outdated rooms with poor lighting. Husband called the duty manager, and surprisingly, within 10 mins, two rooms were available on the 4th floor, and adjoining as well. Still trying to figure out what the duty manager found that Santosh could not - and wish Santosh had taken the initiative to find us the rooms when we first checked in.
While checking in AND the day we checked out, we told front desk we wanted to pay in cash and not to use the credit card. We were told they would not charge the cc until we authorized it. And then, we got the notification our cc was charged anyway. Front desk apologized for doing it and offered to cancel the transaction, said it would take 10 days to refund the money - we asked them not to bother.
We had 2 rooms, but it was going to be one bill. One party checked out a day early. The day of the first check out, we told front desk that the bill needs to be transferred to the other remaining room, especially since we are letting Room 1 go that morning. Around 9am, we let the front desk know to move our luggage from Room 1 to Room 2 and that we are now checked out of Room 1. Around 5:15pm, we asked for concierge to take the luggage down. At 5:40 we were still waiting for our luggage to be put in the car, it had not showed up. Saw it sitting with the bell captain, when asked were told they were waiting to get authorization we had paid our bill!!! We told him we need to leave, and that he should call the front desk - he sends a bellman over who saunters over casually to check this. This whole incident put us back 30 mins.
This complete breakdown of communication, the total lack of service by the front desk is not expected of a five star hotel. My rating of this hotel would have been higher if front desk consistently did not mess up. The food was good, service everywhere except for front desk was attentive, and the renovated rooms beautiful. Would I stay there again - NO - where more than one error is made by a hotel of this level in the same department, I would rather stay somewhere else which guarantees me a good experience.
Another concern - does management monitor these reviews? If there are no responses to the reviews on this hotel, do they really care about what guests are telling them?

Room Tip: Ask for a renovated room.
  • Stayed: October 2012, traveled with family
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6  Thank Desirees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2012

We recently stayed at the Taj Palace for a conference. The staff at the hotel were attentive to our needs and consistently provided above average service. The rooms were extremely comfortable, lavishly appointed and impeccably clean. We enjoyed dining at Masala Art; the staff was very helpful in suggesting what we "Indian cuisine newbies" should try, and it was all wonderful. The Tea Room was a lovely place to relax in the afternoon (special thank you to Bukhra for exceptional service). Thank you to the Taj Palace for exceeding our expectations. We will stay with you again!

Room Tip: We enjoyed a pool-view room. It is a slightly prettier view than the other side of the hotel.
  • Stayed: October 2012, traveled on business
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1  Thank LifeinParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2012

We were in India on holidays. First time in India, moreover accompanied by kids – gave us all the worries about where to stay. We chose Taj Palace Hotel after extensive internet review and the stay turned out to be really a pleasant experience. The staffs are very welcoming and always helpful. I was expecting complementary internet access for guests, which is a normal feature for almost all five star hotels globally. However, one can get this at a very nominal price.

  • Stayed: October 2012, traveled with family
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1  Thank Oriental_Guest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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