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Reviewed June 27, 2017

An absolutely lovely hotel in the heart of Delhi. Though you can't walk anywhere (you shouldn't actually), it is a perfect location to get to most business. The rooms are updated, luxurious and very spacious. The facilities are nice, an amazing breakfast buffet, wonderful gym with a nice outside deck on the 4th floor and a roof top pool.

Highly recommend.

Date of stay: November 2016
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank DavisEM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meenabhatia, Vice President Operations & Marketing at Le Meridien New Delhi, responded to this reviewResponded July 1, 2017

Dear Guest,

Thank you for your stay at our hotel and sharing your experience on TripAdvisor.

Indeed the city center location of our hotel, positions it among the best located facility in the capital.

We appreciate your feedback about the quality of the rooms, its maintenance and upkeep and of course the range of amenities on offer is carefully chosen keeping in mind the needs of our discerning guests, like yourself, we are glad that you enjoyed them.

Our Chef joins in to thank you for your appreciation of the breakfast offerings.

Thank you once again for this most meaningful and positive endorsement our Hotel and the service delivery.

We look forward to your future visits and we are confident that you will continue to enjoy similar and even more enhanced experience at our hotel.

Best Regards,

Meena Bhatia
Vice President
Operations & Marketing


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2017 via mobile

I frequently visit here at night with family for a cup of coffee.
Mr Rohit Chauhan always greets us with a smile ,it's always a pleasure to see him. He not only serve a us with great courtesy and love but always offers some sweets to my daughter.
It was nice to meet mr Mohit Soni too.
Our night coffee breaks at le Meridien are always memorable.

Date of stay: June 2017
Trip type: Traveled with family
1  Thank Sudhir K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meenabhatia, Vice President Operations & Marketing at Le Meridien New Delhi, responded to this reviewResponded July 1, 2017

Dear Guest

Thank you for your visit at Le Meridien New Delhi and sharing your valuable feedback.

It is a matter of great pride indeed that we have loyal and discerning guests, such as yourselves. We are indeed delighted to know that we could provide you an enriching and memorable experience at our hotel.

Thank you for your humble acknowledgement about our associates Rohit and Mohit. It is indeed encouraging and they join me to thank you for this.

We strive hard to offer our guests inspiring and enriching moments that can "wow" and delight them. Your feedback is truly motivating and will drive us further in our efforts.

We look forward to your return soon.

Best Regards,

Meena Bhatia
Vice President
Operations & Marketing



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2017

I stayed at a club room on the 17th floor, which provided a beautiful urban landscape with the India Gate. I was servered freshly brewed coffee in the room on arrival. Only a few minutes after check in, I got totally in a state of recharge on the weekend.
Outstanding is Club Lounge. Their attentive service made my stay very comfortable. Devender and Ravi are excellent professionals. I have decided to come back to this hotel soon.

Room tip: Higher floors have nicer city views.
Date of stay: June 2017
  • Trip type: Traveled solo
    • Location
    • Cleanliness
    • Service
Thank my034
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meenabhatia, Vice President Operations & Marketing at Le Meridien New Delhi, responded to this reviewResponded July 1, 2017

Dear Guest,

Thank you for sharing your valuable feedback on your visit to Le Meridien New Delhi.

Through the lenses of art, design, fashion, and cuisine, Le Méridien New Delhi creates an interactive ambiance that takes our guests on a journey of discovery. I am glad that both, our ambiance of the hotel as well as the beautiful landscape and surroundings, added to your experience at our hotel.

We also note your very positive feedback about the Club lounge, its atmosphere, Food & Beverage offerings and the service delivery. Thank you, and yes indeed we try to maintain exceptionally high levels of service at the Club Lounge on the 20th floor; this is what makes the experience inspiring and enriching, for our discerning guests, like yourselves.

Thank you for your special mention about the efficient service delivery by our associates Devender and Ravi. It is indeed encouraging.

Many thanks for your assurance to return.

We look forward to having you stay with us again. It would be a pleasure to offer the best of Le Meriden’s hospitality and services to you.

Best Regards,

MEENA BHATIA
Vice President
Marketing & Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2017 via mobile

We were 4 of us staying in 2 rooms. The rooms were clean, well serviced. The people are excellent and well behaved. Excellent hotel to stay. Nothing to write negative about. The breakfast had a splendid choice and was tasty.

Date of stay: June 2017
Trip type: Traveled with family
Thank 383balasubramanianm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meenabhatia, Vice President Operations & Marketing at Le Meridien New Delhi, responded to this reviewResponded June 28, 2017

Dear Guest,

Thank you for sharing such a wonderful feedback about your experience at our hotel.

We strive hard to offer our guests, clean and serene accommodation. I am grateful that you recognized this.

It is always our endeavor to offer our guests efficient and professional services, and we are glad that you enjoyed the services provided by our associates during your stay.
We are also pleased to learn that you found our associates well behaved and professional. We gratefully acknowledge your feedback and will share this with our team.

Our Chef gratefully acknowledges the appreciation about the breakfast offerings and is really happy that you enjoyed the food.

We feel truly encouraged by your review and assure you of our continued efforts to innovate and bring to you and all our guests, similarly enriching and inspiring experiences.

We hope that you will return soon and enjoy similar and even more enriching experience in future.

Best Regards,

Meena Bhatia
Vice President
Operations & Marketing

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Reviewed June 26, 2017

We are a regular visitor to Delhi for Business as well as personal purpose and we put up only at five star properties. This time we decided to stay at Le Meridien instead of Sheraton Saket just because our business as well as peronal meetings were in and around Connaught Place. We had done the booking from 23-27 june 2017 . Now as soon as we checked in on 23.06.17 around 7.00 pm our horror story starts. One of our baggage which I asked the security guy to handle carefully since we had some glass decorative items and a sealed hookah in it for gifting and some liquor bottles. The moment I asked that the baggage should be handled with care he told me that u cannot that baggage inside stating that since it has a hookah and a some bottles and in case we wanted t take the baggage with us we will have to open up bag in front of them and deposit the bottles and the hookah at their baggage counter, after I had all the arguments with the said security guy my husband had to intervene and tell him that the hookah is just for gifting purpose but he was adamant (Just to share we ourselves also use hookah and it has never happened anywhere that we have been asked not to use and if we use something we do know how to use it and we never intend to mishandle the property we put up at). We spoke to the Duty Manager and asked him to explain why can't we use our own liquor and why a seal packed hookah a problem for them to be carried in a Smoking Room which is actually a gift for someone to which he had no answer and we were allowed to take the baggage with us.....20 minutes wasted....totally indifferent behaviour(and just to share yesterday i.e 26.07.2017 two foreigners asked for coal from one of the restaurant staff for using hookah in their room .....any explanations to that)
On 24.07.2017 the toiletries weren't refilled although the room was prepared anyways we managed with whatever was available.
on 25.07.2017 at the breakfast in the restaurant The One while I was having baked mushrooms I almost choked as a strand of hair got stuck in my throat which was there in the mushrooms and due to oversight I had it. Somehow my husband and myself managed to pull it out of my throat upon sharing it with the restaurant manager (don't remember his name he was wearing specs) he apologized saying that it shouldn't have happened and what he could do was he can arrange for something else.....come on Mr. Manager was it all about the food or were we talking about the quality and standards expected out of a five star hotel it isn't a roadside dhaba after all anyways we managed to keep our calm and left the place. We had to request the service team for the toiliteries such as shower gel and moisturizer and shampoo which weren't refilled since last 2 days utter carelessness and heights of casual attitude that the housekeeping guy who is making the room is so absent minded that he doesn't bothers to check and replenish the consumables in the room not even the tissue papers.
On 26.07.2017 someone knocks at our door while we were having a nap in the afternoon DO NOT DISTURB was in place but the person keeps knocking the door till the time we woke up but by the time we came at the door there was no one and upon contacting the service team we were told that some guest did that and it is beyond our control.....wonderful
Today i.e 27.07.2017 we had to checkout early morning around 8.00 am as we had a meeting we were having our breakfast at The One the bowl my husband was eating in was broken at the edges the fork was bent which scratched in his mouth......well this is not at all the standard we were looking at......really you guys need to groom and train your people this is a failure of the entire team because the problems we faced were in almost all the areas, we had a word with Mr. Sokhi - Sr. Manager at The One and he apologized as well but physical discomfort and/or harm due to the Hotel's mistake is not at all acceptable neither we expect such service standards. Kudos to the team Le Meridien for making so much efforts and pulling all the strings to make our stay so enjoyable and a memorable one..

This TWO STAR Rating is just for the upkeep of the property and the way it has been maintained ....the service and the way guests are being handled is totally unacceptable

Date of stay: June 2017
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank skylink02016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meenabhatia, Vice President Operations & Marketing at Le Meridien New Delhi, responded to this reviewResponded June 29, 2017

Dear Guest,

Thank you for your recent stay at our hotel, we do regret that your experience was not to your satisfaction.

Your feedback is indeed important for us, we truly appreciate that you have taken time to share this with us.

Please accept our most sincere apologies regarding your overall experience at our hotel, kindly be assured of our immediate attention as we value and respect your concerns and that services did not come up to the desired standards and truly regret the same.

Please be rest assured that your feedback would be reviewed internally with the concerned teams to avoid similar experiences for our guests in future.

We value your patronage, your suggestions and comments are really important for us.

We urge you to treat this experience in isolation and allow us another opportunity to serve you better next time.

We look forward to your return.

Best Regards,

Meena Bhatia
Vice President
Operations & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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