When you walk into this hotel you will greated by a visually stunning city hotel. The staff are generally helpful and attentive (though note my comment later). It is a hotel that caters well for business and leisure travellers.
The rooms are spacious and tastefully decorated. We were on the 10th floor and had a great view over Delhi. We had a view of the outdoor swimming pool. I didn't use it, but it looks nice. However, there were often pigeons sitting around the edge and drinking from it!! Hence only 4 stars for 'Cleanliness'.
The breakfast is buffet-style and tasty. There is a mixture of Indian and Western dishes, both hot and cold. One thing that I found quite annoying was that the coffee they use is tasteless and instant. When I asked for proper coffee they said it would take 10 minutes and cost more. I was not bothered by the cost, but rather that this is a 5* hotel and should be doing better on something so basic. We ate dinner in one of the hotel restaurants - for a 5* hotel it was average and over-priced.
One afternoon 3 of us were having a drink in the lovely hotel cafe. We were taking a few photos of each other and were told that we weren't allowed to take photos inside the hotel! And we weren't given a reason!!
The staff were almost 100% fantastic. However, there was an incident that left a sour taste in my mouth. The day before check-out I hired a private hotel car to take the 3 of us to the airport. The next morning, after we had checked-out, I went to the desk to arrange for the car to be brought round to the front. Annoying they quoted a higher price. They could not explain why and could not explain why they didn't contact me earlier. The ledger in which they write down bookings was on the desk, and next to my name the original quoted price had been crossed out and a new price written above it. I challenged them on this. The two staff spoke to each other about me in Hindi and clearly didn't realise that I understood that they were making disparaging comments about me. When I told them that I understood Hindi they looked shocked and went pretty silent! On principle, and after being treated in this manner, I refused to pay the higher price. They responded by saying that we would have to make our own way to the airport. I asked to be taken to the manager and suddenly our car was brought round to the front and we paid the price quoted the night before.
I was in two minds as to whether to recommend this hotel. However, it is a 5* hotel and so needs to be held to a higher standard then other hotels of a lower rating. Given that there are lots of great 5* hotels in Delhi, I would suggest trying them instead.
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- Also Known As:
- Le Meridien New Delhi Hotel New Delhi
- Meridien New Delhi
- Le Meridien Delhi
- New Delhi Le Meridien