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“Regal!!”

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ITC Maurya, New Delhi
Ranked #13 of 713 Hotels in New Delhi
Certificate of Excellence
Chennai (Madras), India
Level Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Regal!!”
Reviewed January 25, 2014

We stayed at the ITC Maurya in the last week of December 2013 and our entire stay was delightful. My wife and I were celebrating our wedding anniversary and we stayed for 2 nights at this iconic hotel.

We were warmly welcomed and greeted with a large bouquet by Shruthi as we were checking-in, which gave us a nice feeling and made us feel at home.

Our check-in was smooth, quick and pleasant. We were happy when we were upgraded to an Executive Dynasty room and were greeted with a lovely chocolate cake and flowers nice arranged in our room.

One expects luxury when staying in a Luxury Collection hotel and we were not disappointed. What however stood out was the genuine warmth and hospitality that we experienced in every level of interaction with the hotel staff.

In our view an area of improvement was the breakfast spread. Though varied and elaborate, we felt that many of the dishes were nice to look at but the ones that we would have loved to eat/taste were fewer.

The ITC Maurya is a very busy hotel hosting dignitaries and who's-who of the corporate world, in addition to various events. Located in the scenic and clean Diplomatic Enclave, it is a truly magnificient epitome of luxury and hospitality. The airports (both T-1 and T-3) are a short drive away and most of the major sightseeing places in New Delhi are easily accessible.

A special note of thanks to Parth Goyal at Room Reservations who responded to all my queries/mails promptly during the booking process and to Naren at the Concierge Service who was very courteous and helpful at all times.

Will we stay at the Maurya again?? Definitely YES!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronen26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, January 30, 2014
Dear Guest,

Thank you for your sharing your detailed and wonderful review on your experience at ITC Maurya.

At our hotel, we strive to offer a warm and memorable stay to our guests, and we are pleased to know that we were successful in our endeavors.

We have also noted your important insights regarding the breakfast spread, and will look into the same.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,462 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (526)
Date | Rating
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English first
Gorakhpur, India
Level Contributor
3 reviews
3 hotel reviews
Reviewed January 25, 2014

room entrance is wonderful.hotel is best ambience.room is mid size and we enjoyed it.the hotel service is excellent and staff is friendly and helpful.bathroom was fantastic.the food is wonderful.i love the hotel.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gauravjalan99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, January 30, 2014
Dear Guest,

Thank you for your delightful feedback on your experience at ITC Maurya.

At our hotel, we work towards offering a warm and memorable stay to our guests, and we are pleased to know that we were successful in our endeavors.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi, Louisiana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 25, 2014

ITC Maurya is a best Hotel to stay, all the service You Require Their Concierge Service is world Class nice way to stay .The room, restaurant, spa, and entire staff , as always, were fantastic .It is amongst the most conveniently located hotels in the city with easy access to the Airports, business districts and important locations.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RAJAKI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, January 30, 2014
Dear Guest,

Thank you for your truly wonderful review for ITC Maurya and for appreciating us as the best hotel. We are delighted to know that you enjoyed the warm service, accommodation and the restaurants at our hotel, along with the location.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 24, 2014

Would highly recommend this hotel in New Delhi. Food and service amazing. The service was great too. The check in process took a little longer than I thought it should but they were all very nice and made us very comfortable there. The doctor on staff was a huge help too. Also the breakfast was delicious!!!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spicysindhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, January 30, 2014
Dear Guest,

Thank you for your delightful comments for ITC Maurya.
At our hotel, it is our endeavor to offer a warm and memorable stay to our guests, and we are delighted to know that you enjoyed this experience.

We are truly grateful that you would like to recommend us to others, and look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 23, 2014

I have been a long staying guest of this hotel for the past 6 years. My family visits my 3 times a year from Los Angeles.

I entertain business partners, family and friends at this hotel.

It is amongst the most conveniently located hotels in the city with easy access to the Airports, business districts and important locations.

It has 3 outstanding restaurants (2 amongst the ten best Indian restaurants anywhere in the world).

The staff is courteous and polite. Their General Manager, Mr. Anil Chaddha is amongst thee most gracious and hospitable hotel managers in the world.. extremely helpful and resourceful people you will come across...Makes you feel at home all the time.

If you like to be people watching, this is the place to be !

Room Tip: Luxury Room in the Main Tower has the most space
See more room tips
  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SureshKSoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, January 30, 2014
Dear Guest,

Thank you so much for your truly wonderful review for ITC Maurya. We are pleased and grateful to hear your appreciation for our location, restaurants and service.

At our hotel, we work towards providing a comfortable and memorable experience to our guests, and we are glad that we were successful in our endeavors.

We are pleased to have loyal guests such as yourself, and look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
Reviewed January 22, 2014

This cheers is for the hospitality of ITC maurya , where though i ws attending a function but ws greeted with such warmth n smile.Since i rchd early, so had Gurbani taking me around the artistic property(maurya) , telling me in depth abt the restro's & the 2 bars. Felt soo nice to be treated with such hospitality in this day and age, where no one has the time for other.. Good luck

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kunwar74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, January 30, 2014
Dear Guest,

Thank you for your delightful review on your experience at ITC Maurya. We are pleased and grateful to hear your special appreciation for the the warm and memorable service that we strive to offer at our hotel.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 22, 2014

Stayed at the ITC three times (for a few nights each) in November-December 2013. Overall, an okay place to stay, but really let down by service which is a bit hit-and-miss.

The hotel itself is very nice. The rooms were lovely (although a bit small), and very clean. The restaurants were good, but perhaps a little pricey. As others have said, it is a bit frustrating that the hotel rates do not include internet.

In terms of location, it is in an excellent location if you are looking for something in the diplomatic quarter. Otherwise, it can be a bit far.

What really lets the hotel down though, is that the service can sometimes be brilliant, but can also be appalling. This is particularly the case on the front desk - a good example is that on one of my stays, the front desk staff were fast, efficient, friendly and sorted out any problems. However, on another stay they were slow and didn't seem to care if there were any issues (one example was that my card stopped working for my room - they replaced it, but it still didn't work. When I came back they said "oh yes, we realised we gave you the wrong card as you were walking away, but knew you'd come back when it didn't work"). But then on a third stay, the front-desk staff were top-notch and actively helped to make sure I was enjoying my stay. So it seems to really depend on who you get!

Overall, I would recommend, but see if you can get a good deal (ideally that includes internet), and (as can be common in India) be prepared for service that might be a bit average.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bad-Jelly-123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, January 30, 2014
Dear Guest,

Thank you for your valuable feedback for ITC Maurya. We are concerned to know that your overall experience with us was nor reflective of our usual standards of service.

While we are happy to know that you enjoyed your stay with us on other occassions, we apologise for the inconveniece reported during your stay this time and request you to consider this as an aberration to the quality service that we endeavor to provide.

We do look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Maurya, New Delhi

Property: ITC Maurya, New Delhi
Address: Sardar Patel Marg, New Delhi 110021, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in New Delhi
#9 Spa Hotel in New Delhi
#10 Family Hotel in New Delhi
#10 Business Hotel in New Delhi
#11 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Maurya, New Delhi 5*
Number of rooms: 438
Official Description (provided by the hotel):
Nestled in greenery in the heart of Delhi, ITC Maurya - a premier luxury hotel, is acknowledged as the preferred 'Residence for World Leaders and Global Icons' for over 30 years. The 438 room property epitomizes the luxury hotel experience with exemplary service and warm hospitality soaked in Indian traditions. The hotel has established industry benchmarks in safety and security, wide choice of premium rooms and suites, world renowned restaurants, banqueting facilities, spa, wellness and more. ... more   less 
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Also Known As:
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Maurya Delhi
Itc Mourya Delhi

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