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“Best Hospitality Standards”

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ITC Maurya, New Delhi
Ranked #13 of 713 Hotels in New Delhi
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
584 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
“Best Hospitality Standards”
Reviewed September 19, 2013

Whenever in Delhi I normally stay at Maurya and have no hesitation in saying that this hotel probably has the best hospitality standards in India. Every staff member is very courteous and they go extra mile to make stay comfortable. Breakfast in coffee shop is just too good.

Room Tip: All the rooms are good but try to book room facing front side as rooms in back may be overlooking ho...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AtulKB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, September 25, 2013
Dear Guest,

Thank you so much for your wonderful feedback for ITC Maurya. We are truly grateful and pleased to hear that you have appreciated our hotel standards as the best in India.

We have shared your comments with our team and they are also delighted to hear the same.
We are pleased to have loyal guests such as youself and look forward to the pleasure of welcoming you back on your next visit to New Delhi.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,462 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (526)
Date | Rating
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English first
London, United Kingdom
Level Contributor
146 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed September 19, 2013

Very comfortable swish hotel. Great service, a pleasant "English" bar, and a choice of restaurants to eat.The Bhukara restaurant provides excellent tandoori meats, unbelievably good prawns, superb tender paneer cheese, and the best taka dahl I have ever tasted.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DickSands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, September 25, 2013
Dear Guest,

Thank you for your wonderful review for ITC Maurya and our restaurants.
Here, we strive to offer a memorable and indigenous experience to all our guests and we are delighted to know that you enjoyed your meal at Bukhara.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moradabad, India
Level Contributor
79 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 18, 2013

This luxury hotel is located in very good loction.I have stayed here both alone and with family.My last stay here was with family in August 2013.
As far as welcome of guest at entry into lobby and reception, this place is colder than other luxury hotels in New Delhi.Being in hospitality they must be warmer and more courteous.
Dome of lobby is very beautiful and has paintings of Maurya Dynasty.
Stayed in club room.Rooms are good but service not upto the desired level expected from luxury hotel.
Bukhara and roof-top restaurant West View are wonderful with excellent service.

Room Tip: better if you get a pool view room.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dranuragbansall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, September 25, 2013
Dear Guest,

Thank you for sharing your pleasant and valuable review for ITC Maurya.
We are happy to hear your appreciation for our hotel's location, ambiance and restaurant service.

At our hotel, we strive to provide a warm and memorable experience to our guests at all times and are concerned to hear that your experience with us was not reflective of our usual service standards. We request you to kindly share your contact details so we can get in touch with you and understand your concerns in detail.

We do look forward to the pleasure of welcoming you back.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad, India
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed September 18, 2013

It was really amazing to stay at this property brought to us by ITC. It has the best standards and has the best food as well. My room was very good and spacious, neat and clean. The food was amazing. The comfort and luxury what I look in all my business stays were extra met here. I would recommend everyone to stay at ITC Maurya if possible when in Delhi.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ActiveHotelReviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, September 25, 2013
Dear Guest,

Thank you so much for your wonderful feedback for ITC Maurya. We are grateful and pleased to hear your appreciation for our hotel.

We are delighted we could make your experience a truly comfortable and luxurious one, and you would like to recommend us to others.
We look forward to the pleasure of welcoming you back on your next visit to New Delhi.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
105 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 17, 2013

I stayed for 4 nights in September on business and the experience was relaxing considering the hectic schedule and jet lag I experienced.

The rooms are very clean with all the conveniences you would expect of a 5-star hotel. The air conditioning was a bit strong right on the bed, so I had to play around with that at night.

The service was very friendly and abundant. There seems to be more service staff than guests during my visit. One nice lady showed me into a wedding ceremony that was taking place.

The food in the restaurant was quite good with a huge selection and staff ready at the turn of a head. All the standard high end hotel fare was available plus many condiments. This means South Asian, East Asian, Europe and North American. I preferred the rooftop dining lounge as the atmosphere there was better.

The location is good if you're trying to get to South Delhi destinations as I was. Also, fairly easy to get to Eastern locations (e.g., Noida). However, since it's the leafy diplomatic district, walking distances are quite lengthy, so taxi is the main form of transportation.

The hotel went above and beyond as I left a electronic charging cable in the room and the hotel shipped it to me.

I didn't use the gym or pool, but did have an expensive tea in the bar area. The noise level was a bit loud for me in there as there was a DJ who was making conversation a difficult task.
I don't know exactly how much we paid since a colleague took care of it, but I think it was about 10,000 Rupees.

Room Tip: I saw the suites in the main building and they seem more comfortable than bldg. 2 plus they are fart...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank budgetfreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, September 19, 2013
Dear Guest,

Thank you for your sharing a pleasant, detailed review on your experience at ITC Maurya. We are happy to hear your appreciation for our accommodation, restaurants and services and that we could make your stay a relaxing one.

At our hotel, we value our guests and strive to offer a warm, comfortable and memorable experience at all times.
We have also noted your inisghts regarding the noise level in the bar area and apologise for the inconvenience caused.

We thank you once again and look forward to the pleasure of welcoming you back.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai, Tamil Nadu, India
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 17, 2013

I've stayed in this hotel for two nights and my experience is awesome.. I stayed in the ITC one room and its just excellent from all view and angles. Restaurants are also quite big and have lots of items available for all sorts of visitors in the buffet plus chefs are experts in making all sorts of food you ask for.

I'll choose Maurya again on my next visit to Delhi.

Room Tip: Choose ITC One rooms they are the best room available in ITC hotels
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travel_kolkata_ta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, September 19, 2013
Dear Guest,

Thank you for your appreciating ITC Maurya through your wonderful comments for our hotel's accommodation and restaurants.

We are pleased to hear that we have managed to delight you with all aspects of the products and services we offer.
We thank you once again and look forward to the pleasure of welcoming you back on your next trip to New Delhi.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
5 reviews
4 hotel reviews
Reviewed September 16, 2013

My first trip with my daughter to Delhi was made into a fantastic one by ITC maurya team who upgrade me to the Suite and gave very warm welcome to my family. A world class hotel with lovely breakfast. would love to come back again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shadab S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, September 22, 2013
Dear Guest,

Thank you so much for your wonderful review for ITC Maurya. We are most pleased to know that we could make your first trip to New Delhi a fantastic one.

We have shared your compliments with our team and they are also delighted and grateful to hear the same.

Thank you once again and we look forward to the pleasure of welcoming you back.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Maurya, New Delhi

Property: ITC Maurya, New Delhi
Address: Sardar Patel Marg, New Delhi 110021, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in New Delhi
#9 Spa Hotel in New Delhi
#10 Business Hotel in New Delhi
#10 Family Hotel in New Delhi
#11 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Maurya, New Delhi 5*
Number of rooms: 438
Official Description (provided by the hotel):
Nestled in greenery in the heart of Delhi, ITC Maurya - a premier luxury hotel, is acknowledged as the preferred 'Residence for World Leaders and Global Icons' for over 30 years. The 438 room property epitomizes the luxury hotel experience with exemplary service and warm hospitality soaked in Indian traditions. The hotel has established industry benchmarks in safety and security, wide choice of premium rooms and suites, world renowned restaurants, banqueting facilities, spa, wellness and more. ... more   less 
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Also Known As:
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Maurya Delhi
Itc Mourya Delhi

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