This was my second visit to this highly rated hotel and frankly it was a little disappointing.
On arrival check-in was less than efficient (it was mid afternoon so not a busy time) exacerbated by being shifted from the main reception to the Tower Reception due to an "upgrade".
If my room was an upgrade, I really wouldn't want to stay in a standard room. Old fashioned, tired furnishings with everything slightly worn and a little grubby did not help room appeal in addition to an ugly, noisy, free standing ac unit next to the desk. On my first visit I had a stunning room in what can only be a different, newer wing of the hotel.
Shops in the arcade are dowdy and lacked interest (if they were even open) and at breakfast I was left stranded at a table that had yet to be cleared for some time before a suitable, fresh table was found.
On the plus side the staff were unfailingly courteous and helpful: big thanks to the maintenance guy who arrived within minutes when my room electricity tripped at 11pm and sorted the problem out equally quickly.
- Official Description (provided by the hotel):
- Nestled in greenery in the heart of Delhi, ITC Maurya - a premier luxury hotel, is acknowledged as the preferred 'Residence for World Leaders and Global Icons' for over 30 years. The 438 room property epitomizes the luxury hotel experience with exemplary service and warm hospitality soaked in Indian traditions. The hotel has established industry benchmarks in safety and security, wide choice of premium rooms and suites, world renowned restaurants, banqueting facilities, spa, wellness and more. ... more less
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- Also Known As:
- Itc Maurya New Delhi Hotel New Delhi
- Itc Maurya Hotel New Delhi
- New Delhi Itc Maurya
- Itc Maurya Delhi
- Itc Mourya Delhi