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“Disappointing room”

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ITC Maurya, New Delhi
Ranked #16 of 715 Hotels in New Delhi
Mumbai (Bombay), India
Level 6 Contributor
148 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
“Disappointing room”
Reviewed September 14, 2013

This was my second visit to this highly rated hotel and frankly it was a little disappointing.
On arrival check-in was less than efficient (it was mid afternoon so not a busy time) exacerbated by being shifted from the main reception to the Tower Reception due to an "upgrade".
If my room was an upgrade, I really wouldn't want to stay in a standard room. Old fashioned, tired furnishings with everything slightly worn and a little grubby did not help room appeal in addition to an ugly, noisy, free standing ac unit next to the desk. On my first visit I had a stunning room in what can only be a different, newer wing of the hotel.
Shops in the arcade are dowdy and lacked interest (if they were even open) and at breakfast I was left stranded at a table that had yet to be cleared for some time before a suitable, fresh table was found.
On the plus side the staff were unfailingly courteous and helpful: big thanks to the maintenance guy who arrived within minutes when my room electricity tripped at 11pm and sorted the problem out equally quickly.

Room Tip: Avoid the older Tower rooms
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lucy u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, September 19, 2013
Dear Guest,

Thank you for your valuable review for ITC Maurya. While we are happy to hear your appreciation for our staff, we are concerned to hear that your overall stay with us was not upto your expectations.

We have noted your feedback regarding the room refurbishing requirement and will try to address it as best as possible. We also apologise for the reported incovenience during your breakfast experience at The Pavilion and request you to consider this as an aberration to our service standards.

We do hope you stay with us again and look forward to the pleasure of welcoming you back.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Toronto
Level 1 Contributor
3 reviews
Reviewed September 12, 2013

ITC Maury was definitely a first class property with very attentive staff, superior rooms and facilities. The gym is always a priority for me and I was very impressed. Much better than any of the hotel gyms I've used in North America. Highly recommend the Bukhara restaurant -very popular and exquisite Indian cuisine in an informal setting. I would definitely stay there again.

Room Tip: club executive rooms have their own elevators away from the main lobby and less busy. Also extremel...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luvtotravel068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, September 19, 2013
Dear Guest,

Thank you for sharing your wonderful feedback for ITC Maurya.
We are delighted to hear your appreciation for our staff, accomodation and facilities, and particulary the gym and Bukhara.

We thank you once again and look forward to the pleasure of welcoming you back on your next trip to New Delhi.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, Maharashtra, India
1 review
Reviewed September 11, 2013

The moment I step in , right from the entrance, till u are escorted to your room, each member of the staff ensures that ,you, are welcome and comfortable. The food is a bit on the expensive side but definitely worth it. The rooms are very comfortable and not to forget the wifi which is really good. It is INDEED A LUXURY COLLECTION HOTEL. Be it the property, the staff, the ambience, the colorful lobby, the fresh rose petals, the fresh crisp air, the elegant staff, amazing food,,,,everything is perfect and maintained. Before I forget to mention,,,,,it was my 10th vist,,,and will be visiting again next month,,,,really excited,,

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manas1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, September 19, 2013
Dear Guest,

Thank you so much for such wonderful comments for the ambiance, restaurants and services at ITC Maurya.

Here, we strive to offer a truly warm and memorable experience to all our guests and are delighted to hear that you enjoy staying with us.

We are pleased to have loyal guests such as yourself and look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melaka
Level 6 Contributor
149 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed September 10, 2013

This is a lovely property set in well maintained grounds on the edge of the diplomatic enclave in New Delhi. It is about a half hour drive from the airport. The staff are warm and welcoming, most of them appearing to be sincerely friendly. The room I had was slightly smaller than most hotels of a similar class, but had all the necessary amenities.
The bathroom was also rather small, and there is no separate shower cubicle - shower in the bath. This is where some shortcomings were evident. There is a non slip mat in the tub which tends to scrunch up under your weight when you are showering, obstructing the drain and leading to the water climbing slowly to your ankles - not a feeling I relish. The cleaner also obviously does not clean under the mat as well as he might - some marks are visible. It would be a brave or foolhardy soul who would sit on that non slip mat and soak in the tub.
The concierge is helpful, and hiring a car for a few hours is easy, though far from cheap. Still, I think it is a very safe option for getting around the city. The breakfast buffet had a good variety of food, though the coffee could have been stronger.
Aside from the little things about the bathroom listed above, I have no complaints whatever about this hotel.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Inftraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, September 13, 2013
Dear Guest,

Thank you for sharing your pleasant review for ITC Maurya.
At our hotel, we value our guests and their insights, and constantly strive to enhance the quality experience that we offer, based on their feedback.

We have noted your insights regarding the bathroom slip mats and would like to assure you that we are addressing it immediately.

We hope you enjoyed your overall stay with us and look forward to the pleasure of welcoming you back.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, India
Level 6 Contributor
116 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed September 10, 2013

Firstly I felt the check in was not as warm as I have experienced in other hotels of Taj and Oberois. The rooms seemed to be old and needs total refurbishing. Especially the wooden flooring was too squeaky. Either of us would have to get up to use the bathroom in the night the squeaky noise would wake up the other. Now what I am about to write takes the cake... no where in the world I have experienced that a guest is being asked to give up a nice room and move to a smaller room. By mistake at the reception they checked my wife and me into a nice room which was very big in size with a nice seating area and on the club floor Rm 1476. I get a call after 2 hrs saying that it was mistake on the side of the reservation staff and now they would like to shift us to another room of lower category. As we were not in the room and were able to return to the hotel around 5.30PM , we agreed to shift to another room after we returned. We did so. Not only this the reception staff was not apologetic about the mess, nor from the hotel side anybody tried to pacify us with some fruits, chocolates, etc.
For sure my next vivit to Delhi would be a stay at Taj Palace or Leela Palace Delhi.
The breakfast was very good.
But this inciudent has left a sour taste in the mouth.

Room Tip: The room which I finally got Rm 1420 was very squeaky, so please check with the staff for a room wit...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KMShah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, September 12, 2013
Dear Guest,

Thank you for your valuable review for ITC Maurya. We are concerned to hear that your stay with us was not reflective of the quality experience that we strive to offer at all times.

While we profer our sincere apology for the reported issue, we request you to consider this as an aberration to our usual service standards.
May we also request you to please share your contact details so we can get in touch with you and understand this further.

We have noted your feedback regarding the room refurbishing requirement and will try to address it as best as possible. We do hope you stay with us again and look forward to the pleasure of welcoming you back.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 3 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 9, 2013

True to its reputation of being one of the oldest and grandest of Delhi's opulent 5 star hotels, the Maurya by ITC is an architectural wonder, both from the exteriors and interior.
Rooms are big, room service timely and satisfactory.
The restaurant Bukhara features amongst one of the finest places to go for North Indian food.
over all a good nice experience for a 3 day family trip to Delhi.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vaibhav g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, September 12, 2013
Dear Guest,

Thank you for your appreciating ITC Maurya through your wonderful comments for our hotel's ambiance, accomoddation and restaurants.

We are pleased to hear that we have managed to delight you with all aspects of the products and services we offer.
We thank you once again and look forward to the pleasure of welcoming you back on your next trip to New Delhi.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 6 Contributor
125 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 8, 2013

What a lovely hotel in the secure, green area of the diplomatic enclave. Service was great from start to finish with wonderfully appointed rooms and top restaurants. Pool area is pretty and conferencing facilities were nice as well.

Would love to return if I ever were to return to Delhi...

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MoKad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this review, September 12, 2013
Dear Guest,

Thank you so much for your wonderful comments for the accomodation, restaurants, facilities and services at ITC Maurya.

Here, we strive to provide a warm and memorable experience to our guests and are pleased that you enjoyed your stay with us.
We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Maurya, New Delhi

Property: ITC Maurya, New Delhi
Address: Sardar Patel Marg, New Delhi 110021, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in New Delhi
#10 Business Hotel in New Delhi
#10 Family Hotel in New Delhi
#10 Spa Hotel in New Delhi
#13 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Maurya, New Delhi 5*
Number of rooms: 438
Official Description (provided by the hotel):
Nestled in greenery in the heart of Delhi, ITC Maurya - a premier luxury hotel, is acknowledged as the preferred 'Residence for World Leaders and Global Icons' for over 30 years. The 438 room property epitomizes the luxury hotel experience with exemplary service and warm hospitality soaked in Indian traditions. The hotel has established industry benchmarks in safety and security, wide choice of premium rooms and suites, world renowned restaurants, banqueting facilities, spa, wellness and more. ... more   less 
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Also Known As:
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Maurya Delhi
Itc Mourya Delhi

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