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“The Maurya, The Best Hotel in India”

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ITC Maurya, New Delhi
Ranked #14 of 779 Hotels in New Delhi
Reviewed December 11, 2012

Systematic and efficient in reservations and reception
Customising your room(if you request) is a great feature
Room Service can go beyond the published menu and deliver you your customised meal.
Very friendly staff
No hotel that I have visited has better baggage handling.
The beautiful Lobby is a nice place( except in evenings when there is a wedding!) to relax and read or just watch people

Room Tip: Mauryan Chambers with Garden View are the best
See more room tips
  • Stayed: December 2012, traveled on business
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1  Thank SankarChennai_India
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded December 13, 2012

Dear Guest,

Thank you for your wonderful feedback and I am delighted to know you had a pleasant stay at the hotel. At ITC Maurya, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,113 - 2,119 of 2,846 reviews

Reviewed December 11, 2012 via mobile

ITC normally presents a nice hotel to its guest, with up to date amenities etc. unfortunately Maurya is not one of them. It's literally on its last legs and really needs a cash injection to drag its public areas and rooms into the 21st century. The reception looks like a squatter area and it doesn't get better from there. Can't wait to check out.

  • Stayed: December 2012
    • Value
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Thank Michel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded December 12, 2012

Dear Guest,

We appreciate your candid feedback on your views about ITC Maurya. We believe you are currently staying in the hotel. Request you to kindly share your room number with us or please contact the Duty Manager directly as we would like to get in touch with you and better understand your concerns in details.

Thank you and we do hope look forward to hearing from you.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2012 via mobile

I dint stayed at the hotel but only visited the bukhara restaurent. My god ..lovely foos they serve TRUE indian traditional style..especially the world famous dal bukhara..mmmmmiiiiind blowing taste it carries..go for it

  • Stayed: December 2012
    • Value
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Thank Nishant D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded December 13, 2012

Dear Guest,

Thank you for your wonderful feedback and I am delighted to know that you enjoyed your dining experience at Bukhara. Here, we strive to give a memorable experience to all our guests with great cuisine, service and ambiance.
We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2012

We landed into the hotel tonight, and what a nightmare it was. First, we had the wrong car, as we were in a 4 person party and they arranged for a normal family car. We have specifically asked for a 6 seater and it was only arranged for two cars after a while. This wasn't what we wanted, as we had a business call to make during this specific trip. We then reached the lobby, where there was no one to help us with the luggage, the staff wasn't friendly and it was beginning to be a rather bad continuation into the night. As we got to the reception, we had a porter, who was impatient for our room numbers, and he actually barked at us a few times. Service wise, this is one of the worst I have ever experienced in my travels around the world. This is one hellish of a hotel. NOT RECOMMENDED.

  • Stayed: December 2012, traveled on business
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Thank TheNikonGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded December 10, 2012

Dear Guest,

We appreciate your candid feedback on your experience and have viewed your comments with concern. May we proffer our most sincere apologies for the inconvenience caused and request you to consider this as an aberration not reflective of our regular service standards. We would like to assure you that your feedback is being addressed to immediately. May we also request you for your stay details for the same.

Thank you and we do hope we get the pleasure of welcoming you back at ITC Maurya.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2012

We had stayed at the ITC in Agra, and been disappointed. But here in the ITC Delhi, the experience was very good.

The only negative point I found was the intrusive level of security - more in your face than other Indian hotels, but I would concede that its position and guest list make it a prime target.

Picking out a number of excellent points - the lounge adjoining the reception area is magnificent - the pool is good - the views from the rooftop restaurant are staggering. I was impressed by the level of service at lunch, my wife was shivering in a draft, the maitre 'd quickly brought a shawl and installed us in a small private room.

The hotel is close to the diplomatic area, and to the airport (assuming that you do not hit heavy traffic, which in Delhi is always possible)

The level of service is almost overpowering, there always seems to be someone to help you - ask the way to the lift or the pool, and they will guide you right to it, not just give you directions.

I would unhesitatingly recommend this hotel to any visitor to Delhi, and would certainly use it myself

  • Stayed: December 2012, traveled as a couple
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Thank moraira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded December 9, 2012

Dear Guest,

Thank you for your wonderful feedback and I am delighted to know you had a pleasant stay at the hotel. At ITC Maurya, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2012

Great location & excellent food! Breakfasts were amazing! Be sure to get a room at the newly renovated floors though, the older rooms aren't worth the stay! Friendly & helpful staff, a good stay, definitely be back!

  • Stayed: November 2012, traveled on business
    • Value
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Thank Shareen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded December 6, 2012

Dear Guest,

Thank you for your feedback and I am happy to know you had a pleasant stay at the hotel. At ITC Maurya, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2012

I stayed here on my first time to India, and the hotel is absolutely perfect. The water is filtered, so you don't have to worry about the things you typically worry about when travelling to India. I'd highly recommend it for a family or first-time visitors to India. The rooms are immaculate, and the decor is beautiful. The staff were incredibly friendly and helpful. We also loved the food at the restaurant, Bukhara, and mean to return.

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
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    • Service
Thank Vanessaki_voyage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded December 3, 2012

Dear Guest,

Thank you for your wonderful feedback and I am delighted to know you had a pleasant stay at the hotel. At ITC Maurya, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Maurya, New Delhi

Address: Sardar Patel Marg, New Delhi 110021, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi > Chanakyapuri/Lutyens' Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in New Delhi
#8 Romantic Hotel in New Delhi
#9 Spa Hotel in New Delhi
#10 Business Hotel in New Delhi
#12 Luxury Hotel in New Delhi
Price Range: $217 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Maurya, New Delhi 5*
Number of rooms: 438
Official Description (provided by the hotel):
Nestled in greenery in the heart of Delhi, ITC Maurya - a premier luxury hotel, is acknowledged as the preferred 'Residence for World Leaders and Global Icons' for over 30 years. The 438 room property epitomizes the luxury hotel experience with exemplary service and warm hospitality soaked in Indian traditions. The hotel has established industry benchmarks in safety and security, wide choice of premium rooms and suites, world renowned restaurants, banqueting facilities, spa, wellness and more. ... more   less 
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Also Known As:
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Mourya Delhi
Itc Maurya Delhi

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