This is a superb hotel - and if you are going to Delhi and want to treat yourself - this is the place to do it. The dining is wonderful with several options - some of the best Indian food I have ever eaten has been here. The rooms are wonderful - spacious and clean. The ambiance in the hotel is just very restful and elegant. At night centerpieces with candles are in the main hall intersections, during the day the candles are replaced with flowers. There are areas to meet to enjoy a drink with a friend - all with fine service. Forget check-in at the desk, a clerk escourts you to your room and fills out the paperwork after pointing out the amenities and seeing if you are comfortable. Where else is there a "Pillow Menu" ?(no kidding) - choose your favorite type of pillow. This same type of treatment is given thoughout.
There are a few areas for improvement. Reservations in particular could use some help. I booked on Orbitz and even though I tried to communicate to the hotel several times they could not find the record. Finally they did, and I was informed by email that everything was OK - when I arrived the airport pick up was not arranged - there was a staff member from the hotel stationed at the airport - who was very kind, and arranged for a "taxi" but it was not the hotel car (and not the same price either) so it was all ok.... he was very kind to two weary travelers - but it should not have been a problem in the first place. A similar confusion was met at the front desk before they "found me" (even after the phone call from the airport from their own staff member) and then I was wisked upstairs as described - all was good. Then on checkout - a similar problem - they did not show me as pre-paid, and it took a while to striaghten it out. Again, very professionally handled but it should not have been necessary in the first place.
I rebooked for our return on the hotels web site. Be careful - they require 72 hour notice for cancellation. I unfortunately had to cancel due to flight changes, and I again had a confusing back and forth email interchange where they told me to cancel through the booking agent used - but the agent was THEIR web site that did not allow me to cancel due to the several days of back and forth that occurred. Email interactions with the hotel take 24 hours - agan too slow for a Hotel of this caliber. They did straignten it out - eventually - but these types of things should not be a problem and mars an exceptional hotel visit.
But let's put things into perspective. Even with this confusion - this is just a great hotel - and worth every penny.... Luxury tax or not.
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- Also Known As:
- Imperial Hotel New Delhi
- Imperial New Delhi
- Imperial Hotel Delhi
- The Imperial New Delhi
- The Imperial Palace Hotel
- Hotel Imperial
- The Imperial Hotel Delhi
- Grand Imperial Hotel