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“Extraordinarily helpful in dealing with problems”
Review of The Imperial Hotel

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The Imperial Hotel
Ranked #10 of 716 Hotels in New Delhi
Certificate of Excellence
Surrey
Level 4 Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Extraordinarily helpful in dealing with problems”
Reviewed October 30, 2010

My wife and I stayed at the Imperial twice during our recent trip to India. On our first stay we were upgraded to a Heritage room. This was a first class room with modern features and extremely comfortable. On our return visit, we had booked a Heritage room but on arrival were upgraded to a suite - Room 366. This room was a disaster.

The room itself was a little dingy as it faced in to an internal courtyard. However at night bright floodlights were switched on outside. The curtains were too small to cover the window with the result that the room was flooded with light. On request the floodlights were switched off but there was still sufficiently strong external light to render sleep very difficult. On complaining about the problem, hotel staff replaced the curtains and attached velcro to keep out the light for the second night of our stay.

On the second night though an air conditioning unit malfunctioned on the roof above our room and the resultant noise was so loud as to prevent sleep. On notifying reception, a maintenance man fixed the problem at 3.30am. The same maintenance man then had to return to fix the overhead lights that had completely failed.

The following day, the duty manager accepted without argument that there had been problems and arranged for us to switch rooms. He also kindly provided some financial recompense for the two disastrous nights. Throughout the process the attitude of the hotel staff was absolutely fantastic. They were punctilious in their efforts to deal with our problems and no praise is high enough for their attitude.

The rest of our stay passed without incident and we hugely enjoyed all that the hotel had to offer. Room 366 is clearly a problem room and there is another report on Trip Advisor that recounts an equally unhappy experience. But I am prepared to acknowledge this as an aberration and based on the rest of our experience would have no hesitation in recommending this hotel - just avoid Room 366!

PS - This hotel charges for internet access, a practice I deplore. It provides TV for free so why not internet access too?

  • Stayed October 2010, traveled as a couple
    • Value
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    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VPImperial, General Manager at The Imperial Hotel, responded to this review, October 31, 2010
Dear Guest,
We thank you for your feedback about your stay at the Imperial. Please accept my sincere apologies for the inconvenience caused. We have analysed the issues that you have mentioned and have taken measures to ensure immediate corrective action.
I hope that you will not let this incident affect your perception of the hotel. We value your patronage and look forward to welcoming you back.
Warm regards,
Vijay Wanchoo
Senior Vice President and General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

2,910 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Winnipeg
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 26, 2010

My husband and I stayed at the Imperial for six weeks (sept/oct 2010) and could not have imagined staying at a more welcoming, more comfortable, more accommodating hotel. The management and staff continually went beyond the expected and made our stay the most enjoyable time we have ever had at a hotel. The building is regal, the decor fabulous-one could spend hours looking at the artwork hung throughout the hotel. Of course the hotel has thought to offer guided tours of the hotel's collection.

The substantial pool is a real treat and gorgeous. The hotel will soon have one of the regions best spas and a new fitness centre.

The breakfast selections were extensive, fresh and beautifully displayed and prepared. The hotel has several high quality restaurants. We were never disappointed with our meals and we ate in the hotel often. This is a special hotel.

  • Stayed October 2010, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai
Level 4 Contributor
45 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 26, 2010

This hotel has some breath taking interiors. It is centrally located with all shopping points and restaurants nearby. The morning breakfast buffet is something special. The staff services is completely satisfying. Definitely a thumbs up.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VPImperial, General Manager at The Imperial Hotel, responded to this review, November 2, 2010
Dear Guest,
Thank you so much for your feedback. We are pleased to hear that you found the hotel Wonderful. We value the patronage of our guests and we thank you for your great support.
We look forward to welcoming you back to The Imperial.

Warm regards,
Vijay Wanchoo
Senior Vice President and General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 13, 2010

This is something out of this world.
which 5 star hotel receptionist does bring you personally to your room.
explains everything for almost 10min.
the smell during the night of the special flowers....

the breakfast buffet... above anything I have seen so far...

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 6 Contributor
89 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed October 7, 2010

This is simply the best hotel. Location, luxury and restuarants and pool - are all an oasis after immersing oneself in the business outside the high gate.
Great market shoe stores that sell sandles and summer slides, just across the road, restaurants and other attractions within a short cyclo ride.
This is the lap of luxury and I dream of returning soon.
The breakfast room, service and selection are fabulous. Many wonderful restaurant choices within the hotel - all demonstrating cuisines from different locations and exotic decor to match.
This is my favourite location in Delhi.It has old fashioned service, and reeks of imperial India. We have stayed here twice on the same trip. Typically when traversing the streets and delights of Delhi, we change into our hiking boots and prtective footwear - we feel like we transform into a butterfly when we re-emerge into the elegant surrounds and refinements.
India and Delhi are simply fabulous - this hotel is a treat and a treasure. It adds to the experience.

  • Stayed June 2010, traveled on business
    • Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VPImperial, Manager at The Imperial Hotel, responded to this review, October 11, 2010
Dear Guest,
Thank you for the fulsome praise of The Imperial. I am glad that you enjoyed the luxury during your stay. I look forward to welcoming you back to the hotel.

Warm regards,
Vijay Wanchoo
Senior Vice President and General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level 4 Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed September 27, 2010

Spectacular hotel, amazing service, out of this world luxury - I wish european hotels could offer such a luxurious and sumptuous surroundings and atmosphere.

Often hotels look better in photographs then in real life. This hotel is one of rare exceptions. The photos of the hotel just bare no resemblance to the actual beauty of the property. The finishes are amazing, the whiskey bar is just like being in another time, the fountains in anterooms on the way to the main bar (1911 I think) and the paintings on the walls of maharajas are just dreamy.

It is hard to rate value when spending hundreds of euros a night. This place is pure luxury so just enjoy it, value is not something you should concern yourself with in this case.

  • Stayed September 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VPImperial, Manager at The Imperial Hotel, responded to this review, October 1, 2010
Thank you for appreciating the facilities of The Imperial. Your words of praise about the service provided, will motivate all of us to continue to work with excellence. We look forward to welcoming you back to The Imperial.
Warm regards,
Vijay Wanchoo
Sr. Vice President and G.M.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Level 4 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 27, 2010

This is definitely one of the nicest hotels I have ever stayed in - it is in a beautiful colonial-style building in the center of New Delhi. The staff are very attentive, friendly and helpful. The room we stayed in was spacious and well equipped, the whole hotel was clean and smelled of jasmine. One of the highlights is definitely the beautiful outdoor pool and the amazing breakfast buffet. I would definitely return to this hotel!

  • Stayed September 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Imperial Hotel

Property: The Imperial Hotel
Address: 1 Janpath, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in New Delhi
#7 Spa Hotel in New Delhi
#8 Luxury Hotel in New Delhi
#8 Business Hotel in New Delhi
#12 Family Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Imperial Hotel 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Imperial Hotel New Delhi
Imperial New Delhi
Imperial Hotel Delhi
The Imperial Hotel Delhi
The Imperial New Delhi
Hotel Imperial
Grand Imperial Hotel
The Imperial Palace Hotel

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