I stayed at the Imperial largely because it is well known and it offered a tour of its famous art collection. I was slightly disappointed and enjoyed my stay at the Oberoi Udaivilas in Udaipour much more.
I stayed at the hotel for a week while working for a charity in Delhi. The room I was put in (in the Heritage category) was dark, gloomy and rather depressing. I asked to change and was put in a much nicer room of the same category on a different floor. The room was very comfortable.
The high point of the hotel was the very sweet masseur in the rather basic hairdressing salon who gave me a massage on three of the nights I was there. The "spa/salon" facilities were certainly no where near five star standard but the masseur was very sweet and made a particular effort.
The food was good, particularly the breakfast, although very overpriced for what it was.
My main gripe here is the pricing and the quality of the service. This hotel cost well above comparable five star prices in Europe and the US and yet the service was well below what I have come across everywhere else. On a number of occasions I rang reception with a request and they either never responded or failed to ring back when they said they would. After a couple of days of this it became frustrating. I had booked an art tour through the hotel before arriving in Delhi and yet when I arrived they had no reference of this and didn't even acknowledge that the service existed. When I made a fuss they eventually freed up a member of the reception staff who gave me a quick and fairly uninformed tour of the hotel's art collection. The art and photo collection is fascinating but I would have been better to wander round it on my own, had I realised there was nothing that the receptionist could have told or showed me that I didn't know or could have found myself.
After a week of travelling in Rajasthan I then returned to the hotel for one night and again stayed in a Heritage room. This was smaller than the one I'd had in my previous stay and unfortunately overlooked the hotel gardens. All evening and night there was a conference going on outside with loud music. My husband was unwell and I asked the hotel if it would be possible to move to a quiet room but was told this wouldn't be possible. We spent the night with light flashing through the window of our room from the event outside and loud music blaring. All in all, this was not a five star experience and I won't be recommending the Imperial to my friends and colleagues visiting India.
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- Also Known As:
- Imperial Hotel New Delhi
- Imperial New Delhi
- Imperial Hotel Delhi
- The Imperial Hotel Delhi
- Hotel Imperial
- The Imperial New Delhi
- Grand Imperial Hotel
- The Imperial Palace Hotel