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“underwater music, breakfast on the terrace” 5 of 5 stars
Review of The Imperial Hotel

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The Imperial Hotel
Ranked #8 of 704 Hotels in New Delhi
Certificate of Excellence
Cape Cod, Massachusetts
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“underwater music, breakfast on the terrace”
5 of 5 stars Reviewed August 20, 2014

Listen to the music underwater(!) whilst in the pool, have breakfast cooked for you on the beautiful sun dappled terrace, hang out and drink Scotch at the 1911 bar, get room service and watch a movie. It's a wonderful place to relax, particularly if you are coming out of the mountains after 6 weeks walking, which we were. The staff is wonderful and attentive, and went out of their way to work with us when our flight dates changed. Rather, we changed them to stay longer! The towering doormen only add to the authenticity and charm. Then make the short stroll over to Connaught Place and absolutely have your mind blown by the chaos that is New Delhi. Make sure to stop and have street food on the left when you are leaving the front entrance. Don't listen to the overly picky people about this hotel. Everyone should have a chance to stay at the Imperial.

Room Tip: Ask for an upgrade!
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Freida O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWanchoo, Sr. Exec. VP & General Manager at The Imperial Hotel, responded to this review, August 22, 2014
Dear Guest,

Thank you for taking time out to write about your wonderful experience at The Imperial.

I'm glad that we succeeded in creating a memorable stay experience for you and am delighted by your kind acknowledgement of the same. Your positive comments are a great motivation for the team.

We value your patronage and look forward to welcoming you back home soon.

Thank you

Vijay Wanchoo
Sr. Exec. VP & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,538 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (435)
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Tokyo, Japan
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 20, 2014

Me and my partner traveled to this beauty of a hotel and had an absolutely amazing time. Our trip to Delhi was spectacular and the hotel made it even more so. The rooms are ageing but this adds to the nostalgic and old world charm of the property. The restaurants and food was great, a lot of choice. We especially enjoyed listening to the live music in the Indian Restaurant. All the staff were friendly and polite. The changing room for the pool needed more attention. Otherwise highly recommended.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Service
Helpful?
Thank Spiga D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWanchoo, Sr. Exec. VP & General Manager at The Imperial Hotel, responded to this review, August 22, 2014
Dear Guest,

Thank you for taking time out to write about your wonderful experience at The Imperial.

I'm glad that we succeeded in creating a memorable stay experience for you and am delighted by your kind acknowledgement of the same. Your positive comments are a great motivation for the team. We have noted the additional feedback shared by you and I assure you that we shall do the needful.

We value your patronage and look forward to welcoming you back home soon.

Thank you

Vijay Wanchoo
Sr. Exec. VP & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wassenaar
Level Contributor
83 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed August 18, 2014

we stayed here 2 nights with the family; start of a 3 weeks trip through India. great place, nice rooms; great shower and great food. Dine in The Spice Route!! The only stupid thing they do is they ask money for wifi and that is not 2014.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
Thank DutchWassenaar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWanchoo, Sr. Exec. VP & General Manager at The Imperial Hotel, responded to this review, August 22, 2014
Dear Guest,

Thank you for taking time out to write about your wonderful experience at The Imperial.

I'm glad that we succeeded in creating a memorable stay experience for you and am delighted by your kind acknowledgement of the same. Your positive comments are a great motivation for the team. We have many packages that offer room rates inclusive of internet. Please feel free to write to us directly for the same.

We value your patronage and look forward to welcoming you back home soon.

Thank you

Vijay Wanchoo
Sr. Exec. VP & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington
Level Contributor
262 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
5 of 5 stars Reviewed August 16, 2014

You'll stay at The Imperial because you're a traveller who wants to re-connect with the golden age of travel. Delhi will undoubtedly have flashier, more modern hotels with more flasher amenities so if they're important to you, stay in those. But for me, the sense of calm and occasion I get when I see the crisp white uniforms of the bellman, the scent of frangipani from the lobby and the long marbled corridors take me back to the romance of travel you can't get in a modern hotel. There's also a joy that comes from staying in a low rise hotel where the gardeners have to occasionally frighten off monkeys! Travelling on business, I stayed in one of the 'Eliza' rooms with special amenities for female travellers. The food in the pan-Asian restaurant (Spice Island?) is superb, breakfast is an absolute delight especially along the terrace and do make time for a gin late afternoon - 'and yes madam, of course you can have ice, you're at The Imperial.' The hotel style is art-deco influenced, similar in era to Raffles and Shanghai's Pearl Hotel. The gym is small but adequate while the pool and poolside service was wonderful. Particular recognition to the most excellent and informed concierge staff. Madam hopes that her travels take her back again to The Imperial!

Room Tip: While the room I stayed in was standard size, if you can upgrade to one of the next levels the addit...
See more room tips
  • Stayed August 2014, traveled on business
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
2 Thank WellingtonKiwiJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWanchoo, Sr. Exec. VP & General Manager at The Imperial Hotel, responded to this review, August 22, 2014
Dear Guest,

Thank you for taking time out to write about your wonderful experience at The Imperial.

I'm glad that we succeeded in creating a memorable stay experience for you and am delighted by your kind acknowledgement of the same. Your positive comments are a great motivation for the team.

We value your patronage and look forward to welcoming you back home soon.

Thank you

Vijay Wanchoo
Sr. Exec. VP & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
59 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed August 15, 2014

The Imperial takes you back in history, depicting India, during the British Raj and takes you on a journey back with hundreds of artistically framed and positioned photos and paintings - not to mention the royal ambiance. Rooms are good, although a bit smaller. (The exterior makes a bigger impression than the rooms). Service is very good and prompt. Another attractive feature is that the hotel is in a very prime locality - Janpath - a couple of minutes' walk from Connaught Place (CP) - hence proximity to shopping, & eating and just wandering at CP

  • Stayed August 2014, traveled on business
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
3 Thank shirishmp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWanchoo, Sr. Exec. VP & General Manager at The Imperial Hotel, responded to this review, August 16, 2014
Dear Guest,

Thank you for taking time out to write about your wonderful experience at The Imperial.

I'm glad that we succeeded in creating a memorable stay experience for you and feel extremely elated by your kind acknowledgement of the same. Your positive comments are a great motivation for the team.

We value your patronage and look forward to welcoming you back home soon.

Thank you

Vijay Wanchoo
Sr. Exec. VP & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saudi Arabia
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed August 15, 2014

The first thing to note is the extortionate wifi charge. There's no excuse.

The hotel itself is very nice, as are the rooms. The housekeeping and bell staff are very helpful and friendly. That's where it ends.

A wedding party blocked the hotel entrance when we arrived, so we were ushered out of the way. No major problem, but there should be a plan for such cases.
We booked a spa package and whilst the massages were good, there were a lot of communication/organizational problems between the hotel and spa staff. We ended up not getting what we had booked, and they tried charging us when we'd already paid. There was no apology offered. A very expensive dinner at the hotel was hugely disappointing. We were locked out of our room even though we'd paid for late check out. Again, no apology. They also tried charging us for in room dining that we did not have. Again, no apology. Check out took an unnecessarily long time and the staff were unapologetic.

Airport transfer charges are extortionate. Just get a taxi from the courtyard outside for as regular rate.

Overall I do not recommend this hotel.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 2 of 5 stars
      Service
Helpful?
3 Thank SeoulSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWanchoo, Sr. Exec. VP & General Manager at The Imperial Hotel, responded to this review, August 16, 2014
Dear Guest,

Greetings from The Imperial!

I would like to thank you for staying with us on your recent visit to New Delhi. We have noted your dissatisfaction with a sense of regret and would like to extend our sincere apologies for the inconvenience caused to you.

I am grateful to you for the time you have taken to draw this to our attention and will assure you that there will be no further cause for concern.

We, at The Imperial always strive to ensure our patrons experience the best visit possible during their travel and we fell short of our goal this time. We are deeply troubled that this issue has caused so much distress to you, our valued guest.

We have taken this feedback seriously and will make sure an incident like this does not happen in the future.

We hope that you will repose your faith in us and give us a chance to extend our services to you again.

Best regards,

Vijay Wanchoo
Sr. Exec. VP & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed August 15, 2014

This Hotel really is amazing. It was everything that we had read, and heard about, and more. The setting is fantastic, the suite and view from it, brilliant. The service, everything you would expect, from one of the best Hotels in the world.
My only little gripe, was that we booked half board, expecting to be able to dine in one of the hotels world renown restaurants. But unfortunatly, where only allowed to have our meals in the Buffet breakfast bar. Nice as it was, with the price we paid(more for one night, than I have ever paid for a room for a week) we expected to dine in any of the Hotels restaurants.
But that aside, we had a fantastic stay. If you have the money, I would recommend this hotel without hesitation. If like me, you have to watch the pennies, I would recommend this hotel, as we did, for a once in a lifetime stay, for a special occasion.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
1 Thank Ashishandpoonam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWanchoo, Sr. Executive Vice President & General manager at The Imperial Hotel, responded to this review, August 16, 2014
Dear Guest,

Greetings from The Imperial!

Thank you for staying with us on your recent visit to New Delhi. I’m glad to note that you appreciated the property and its décor. However, we have noted your dissatisfaction with the prices and would like to assure you that our prices are at Par with all similar level hotels and we strongly believe in providing complete value for money to our guests. I have also noted your feedback regarding breakfast at The 1911 bar and I deeply regret the inconvenience caused due to this.

We, at The Imperial always strive to ensure our patrons experience the best visit possible during their travel and our staff was trying to ensure your comfort by offering you another room for quick service but unfortunately ended up upsetting you. We are deeply troubled that this issue has caused distress to you, our valued guest. I do hope you will accord us another opportunity to showcase our hospitality.

I hope to welcome you back soon.

Regards,
Vijay Wanchoo
Sr. Executive Vice President & General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Imperial Hotel

Property: The Imperial Hotel
Address: 1 Janpath, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in New Delhi
#5 Luxury Hotel in New Delhi
#7 Romantic Hotel in New Delhi
#8 Business Hotel in New Delhi
#12 Family Hotel in New Delhi
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Imperial Hotel 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Imperial Hotel New Delhi
Imperial New Delhi
Imperial Hotel Delhi
Grand Imperial Hotel
Hotel Imperial
The Imperial New Delhi
The Imperial Hotel Delhi
The Imperial Palace Hotel

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