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The Imperial Hotel
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Reviews (3,210)
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1,470 - 1,475 of 3,210 reviews
Reviewed March 11, 2014

What a lovely stay we had last week. Amazing service and a beautiful hotel with a lot of history .
Each floor was representing a different city in India . The whole hotel smells wonderful , so we bought the same jasmine oil they use and we are enjoying the lovely fragrance at home.

  • Stayed: March 2014, traveled with friends
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Thank Parmila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWanchoo, Sr. Exec. Vice President & General Manager at The Imperial Hotel, responded to this reviewResponded March 13, 2014

Dear Guest,

Thank you for your wonderful feedback about the décor and service at The Imperial! I am grateful for your kind words and praise and truly value your patronage.

Your positive feedback is a source of motivation for the team.

Thank you once again. we look forward to welcoming you back soon.

Best regards,

Vijay Wanchoo
Sr. Exec. Vice President & General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2014

What an introduction to India.

We were met and charmed by our driver who showed us the sites of his city driving in from the airport. We were upgraded to a suite on arrival. Breakfast was a feat - warmed croissants easily to London standards. for supper, we ate so well in Daniell's - Indian food from the Raj, with live - but not intrusive- Indian music and singing. We had complimentary yoga in the spa - what a wonderful teacher with us, very awkward 60 year olds. The concierge and security staff were exemplary.

And all this on top of the beauty and history of the property so centrally situated.

  • Stayed: February 2014, traveled as a couple
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2  Thank London-Silver-Tongue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWanchoo, Sr. Exec. Vice President & General Manager at The Imperial Hotel, responded to this reviewResponded March 13, 2014

Dear Guest,

Thank you for your wonderful feedback about the Property, food, service and our staff at The Imperial! I am grateful for your kind words and praise and truly value your patronage.

Your positive feedback is a source of motivation for the team.

Thank you once again. we look forward to welcoming you back soon.

Best regards,

Vijay Wanchoo
Sr. Exec. Vice President & General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2014

The main problem with this hotel is that the Metro is currently being built right along outside. This makes moving outside the hotel a problem. However, the service is exceptional, the food excellent and the room we had was very good for a city hotel.
The Imperial certainly has a contemporary colonial style and the bar has atmosphere.The public areas are impressive with a wealth of 18th and 19th century art.
We were there on Valentine's night and every restaurant had a Valentine's special which we didn't want. After some negotiation we got what we wanted but, although this was only one night of the year, I don't think we should have had to go through hoops to get what we wanted.
There was a function on which made the room quite noisy (2nd floor) but this did finish at a sensible time although we were tired having just arrived on a UK flight.
Overall, a beautiful Hotel but, to be honest we would probably have preferred the Taj or Leela.

  • Stayed: February 2014, traveled as a couple
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1  Thank JamesRH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWanchoo, Sr. Exec. Vice President & General Manager at The Imperial Hotel, responded to this reviewResponded March 13, 2014

Dear Guest,

Thank you for your wonderful feedback about the food, service and facilities at The Imperial! I am grateful for your kind words and praise and truly value your patronage. I regret to note your disappointment with your experience on valentines night and would like to extend my deepest apologies for the inconvenience caused. I do hope that you will give us another opportunity to make up for the unpleasant experience and will not let it affect your perception about The Imperial.

Thank you once again. we look forward to welcoming you back soon.

Best regards,

Vijay Wanchoo
Sr. Exec. Vice President & General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2014

This was the first time to India for us and we stayed here for 2 nights straight off the overnighter from London. First impressions were of understated opulence and very efficient friendly service. We were given an upgrade to room 103 which is a suite. The sitting room was large and beautifully furnished, a good sized bathroom and dressing area and nice bedroom. The downside was only a rather small window overlooking an enclosed courtyard. Pity we had no view but the rooms themselves were very clean with nice luxury touches. The Bang and Olufsen television was very good but we struggled to find the volume controls! We took a late lunch in our room and it was very quick to arrive, well presented and delicious.

Pre-dinner drinks at the Patiala Peg bar were fine but it is small and though nicely furnished, didn't have a lot of atmosphere. For our first dinner here we ate in the 'Spice Route' restaurant and had a superb meal, beautifully served. A knowledgeable and attentive restaurant manager not only helped us understand the menu options and the spiciness of certain dishes. He asked after the first course how we would like the main course 'paced' and subsequently slowed down the delivery to suit us. Now that is very good service.

Although the weather was cool we did get out into the pool area which was very nice with good changing rooms just inside the main building close by. On our second night we had drinks in the 1911 bar which is larger and brighter and liked it very much. We ate in Daniell's Tavern, the Indian cuisine restaurant interestingly themed around the travels of two British painters. With a live kitchen to watch and different dishes to explore this was a great experience with some terrific food and again, beautiful service. Breakfasts were good with plenty of choice.

All in all a very, very good hotel, excellent service and if you like good food, you'll not be disappointed. We'll be back I hope.

  • Stayed: February 2014, traveled as a couple
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1  Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWanchoo, Sr. Exec. Vice President & General Manager at The Imperial Hotel, responded to this reviewResponded March 13, 2014

Dear Guest,

Thank you for your wonderful feedback about the food, service and facilities at The Imperial! I am grateful for your kind words and praise and truly value your patronage.

Thank you once again. we look forward to welcoming you back soon.

Best regards,

Vijay Wanchoo
Sr. Exec. Vice President & General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2014

In January 2014, we were fortunate to spend 2 nights in a suite at the beautiful Imperial hotel in Delhi. This is one of the best hotels I've stayed at. The suite, the butler, the service all around was exceptional. It was a wonderful way to start our 16 day tour of Northern India. The Imperial introduced us to the outstanding hospitality of the Indian people. The bed was like sleeping on a cloud, not too soft or too hard, just perfect. There was plenty of room in the living room of the suite to entertain guests. Everything was spotlessly clean.

We enjoyed the service and drinks in the Bar 1911. The servers couldn't do enough for us.

A lavish, delicious, breakfast buffet was served in Restaurant 1911. This is where I enjoyed my first cup of morning Chai Masala, a habit I continued throughout the trip. This was also the best breakfast buffet of our trip.

Our first dinner was in the Italian restaurant where service reigned supreme! Food was good as well.

Our second dinner was in the Spice Route, a highly acclaimed restaurant. Unfortunately this was the only thing we were not happy with. I suppose we read so much about this restaurant, it was truly a let down, service and food wise. The decor of the restaurant is amazing.

Take some time to wander the halls and appreciate the art work through out the hotel. There is much to see and appreciate.

I can highly recommend The Imperial Hotel and hope to return someday.

  • Stayed: January 2014, traveled as a couple
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Thank SFOF/A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWanchoo, Sr. Exec. Vice President & General Manager at The Imperial Hotel, responded to this reviewResponded March 13, 2014

Dear Guest,

Thank you for your wonderful review about The Imperial! I am grateful for your kind words and praise for our property, food and service.

I have noted your disappointment with your experience at The Spice Route and would like to extend my sincere apologies for the inconvenience. Please treat it as an exception to our otherwise high standards of product & service. I do hope we are able to change your perception on your next visit.

Your positive feedback is a great motivation for the team!

Thank you once again. We value your patronage and look forward to welcoming you back soon.

Best regards,

Vijay Wanchoo
Sr. Exec. Vice President & General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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