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“elegant hotel”
Review of The Imperial Hotel

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The Imperial Hotel
Ranked #13 of 728 Hotels in New Delhi
Certificate of Excellence
Reviewed November 10, 2007

After driving through the chaotic streets of Delhi, the Imperial is a welcome and calm oasis. This 5 elegant hotel has everything you expect from a 5 star hotel. The rooms are spacious and beautiful and the service is top notch. The spice route restaurant has a great interior with great food. The terrace is a beautiful place to have breakfast. The only thing we would do different is bring some nicer clothes to wear in the hotel, all of the guests were a bit older and all were quite elegant. We felt a bit underdressed at times.

  • Stayed: March 2007, traveled as a couple
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Thank tgh60660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,407 - 2,413 of 3,046 reviews

Reviewed November 5, 2007

We had an amazing stay whilst on our honeymoon. The staff were very friendly, courteous and helpful. The interior is delightful. Grand in every sense and better than most museums. The food and service was excellent and we would not hesitate in recommending or staying there again.

Stayed: October 2007
1  Thank Robbie_the_forehand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2007

The best in termsof location, look and service at pretty affordable porice compared to other same-class properties. The flowers' (roses) arrangements are superb.

Stayed: January 2003
1  Thank baburshah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2007

This is a grand hotel and has a feel of travelling back in time to the days of the Raj. The best description of the hotel interior in one word is elegant. The rooms are spacious and well presented. The staff superbly helpful and friendly.

The restraints are all very nice and the food tasty and well presented. Down side in the restaurants was that people did smoke in them and I thought they were smoke free dinning rooms. A word of warning if eating on the terrace restaurant do keep an eye open above
you as we saw a large hawk take a meal from a woman’s plate. Not a complaint it was amusing but could be a bit alarming if you are the one it happens to. We used a tour company organised for us by American Express by the name of Abercrombie and Kent. I can recommend
them to all who are looking for a professional guide that makes you feel safe, important and caters to your needs. They organise a vehicle and guide speaking your language for you alone. It is not a shared service and they take you to the places you are interested in and do so with

  • Stayed: October 2007, traveled as a couple
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1  Thank ch0pper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2007

The best hotel we stayed in India. Very nice restaurants, good breakfast, nice room. Pool rather small could be nicer.

  • Stayed: October 2007, traveled with family
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Thank Thomas_Sos_2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2007

In January 2006, my wife and I scheduled a trip to India especially to be able to stay at the Imperial Hotel, a venue I had haunted with some frequency (viz., especially the bar) on my prior visits to New Delhi. Our initial five day stay went off without incident and the service was commensurate with the five star European prices we were obliged to pay.

Upon our return for a layover in New Delhi en route from Udaipur to Shimla, the situation was less pleasant. Depsite confirmed reservations, the hotel informed us (using an airport driver whose English was extremely marginal) that we were being assigned to another hotel (the location and quality were never made clear) because the hotel was oversold. I insisted upon our return to the Imperial since we had left luggage there from our previous stay. The airport driver then falsely (in the manner so characteristics of Indians when faced with any unpleasantness) assured us that everything was o.k.

Upon our arrival it quickly became clear that the hotel had no intention of honoring our reservation and were anxious to remove us from the property. It was late, we were tired and we had a very early train the next morning. Not only did the hotel never clarify where they were going to send us (the airport driver had made an imcomplete reference to a lower quality hotel by the airport) but they never offered to pay for the substitute room.

We summoned a hotel marketing agent who had sat down with us at dinner the previous Tuesday. At the time she had fawned over us telling us how lovely it was that we were staying in the hotel and had offered us discounts and amenities we had no need for. The marketing agent was helpless and hopeless: all her promises from the preceding week had been hollow marketing blather.

And so we stood our ground in the crowded lobby. I began to expound in my best Ciceronian diction on the several thousand dollars we had spent during our visit less than a week earlier, how we had confirmed reservations and how we would most assuredly report back to our friends and colleagues on this most inhospitable treatment. Faced with a raving travel weary American excoriating the hotel in the center of their lobby, management acted quickly and decisively to confirm our reservation and give us the room we had reserved. The marketing agent looked on in impotent silence.

The Imperial may be a lovely hotel, but I have never before encountered a situation where the hotel staff was so pro-actively anxious to tell me how much they appreciated my business and how anxious they were to make my stay more enjoyable and simultaneously so utterly impotent in addressing a real and dire problem of the hotel's own making. Suffice it to say, all who would venture there are now forewarned

Stayed: January 2006
3  Thank RailwayHobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2007

It's difficult to say anything new about this well located five star plus historic hotel, an elegant and meticulously managed haven with art deco touches. We spent four days there, our second visit, and have no complaints except the overpriced internet service. All the staff we met were competent, friendly and helpful and our 'heritage' room was very comfortable and fully equipped. The print collection is extraordinary and it's worth visiting the hotel just to see the display in the public areas. The meals in 1911 were excellent but the Italian restaurant, while probably among the best in Delhi, probably wouldn't get this ranking in Italy. There's not much 'Indian' in the Imperial apart from the staff and some of the food but the hotel nevertheless has a more authentic feel than its nearby 'western' competitors. The pool area is adequate but relatively modest and contaminated by street noise (but the Imperial is not a resort). None of this style and service comes cheap. Highly recommended to travellers not on a tight budget. Tip - book your car/taxi with the head porter and if walking pay no attention to the touts on the street outside.

  • Stayed: September 2007, traveled as a couple
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1  Thank globaltraveller200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Imperial Hotel

Address: 1 Janpath, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi > Connaught Place/Janpath
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in New Delhi
#8 Business Hotel in New Delhi
#9 Spa Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#12 Family Hotel in New Delhi
Price Range: $303 - $736 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Imperial Hotel 5*
Number of rooms: 233
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Also Known As:
Imperial Hotel New Delhi
Imperial New Delhi
Imperial Hotel Delhi
The Imperial Hotel Delhi
Hotel Imperial
The Imperial New Delhi
Grand Imperial Hotel
The Imperial Palace Hotel

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