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“Concierge”
Review of Sheraton New Delhi

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Sheraton New Delhi
Ranked #26 of 715 Hotels in New Delhi
Certificate of Excellence
Taplow, United Kingdom
1 review
“Concierge”
Reviewed April 22, 2014

On my arrival I was greeted by 'Virendra' the concierge, it was the very early hours of the morning and 'Virendra' was smiling & reassuring, the attention to detail & customer approach by 'Virendra' was excellent. I have visited this hotel on many occasions and have always found 'Virendra' very friendly & informative & always willing to go that extra mile when it comes to customer satisfaction.
'Virendra' is a great credit to the hotel & takes customer service to another level.
Harpreet B.

Room Tip: It is quieter the further up you are, however in general all the rooms are very good & the hotel...
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harpreet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, May 6, 2014
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. We look forward to welcoming you back.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (320)
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Dublin, Ireland
Level 6 Contributor
181 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed April 21, 2014

I fear standards have seriously slipped at this property in recent months.

I arrived from a flight from Europe very late at night (it was almost 1am) and I was still expected to wait over 50 minutes for my room to be prepared which is totally unacceptable. On top of this I also had to endure with constant noise from the corridors and surrounds from 8am onwards leaving me utterly exhausted when I did finally have to wake up.

I also felt the staff looked far too scruffy and unprofessional. None of the front desk staff seemed to be wearing a uniform but their own clothes. I don't mind casual but scruffy and disjointed is not a look that works and certainly does not work with the old style decor of the hotel. One chap had an open collar shirt, another looked like he was in a Hogwarts uniform and in general it did not set off a professional standard. The porters and the rooms service staff however all looked very smart.

All in all an incredibly disappointing visit to this lacking property which is such a shame as I always find indian hotels to be a cut above the rest.

Room Tip: I really cannot find any room to recommend as in all the rooms I have stayed in over the years at th...
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Irishstandards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level 6 Contributor
281 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed April 21, 2014

Good business hotel, clean with good service and comfortable rooms. Works best for overnight stays as there are many better alternatives that give unique experiences if you have time to use the facilities at a hotel and explore the city. Poor executive lounge with very limited offering, better alternative at lobby coffee shop where they make an effort but don't succeed fully.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EKnive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, May 6, 2014
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. We hae made a note of your feedback on Executive Lounge. Corrective measures are being taken and we assure you that you shall notice the difference on your next visit. We look forward to welcoming you back.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
Reviewed April 19, 2014

I have personally visited the hotel and amused by the services as well as the hotel features.

Very helpful staff's speacially Ms. Farhana, Shalini & Poonam and rest of the guest welcome department. The food is amazing with good ambience.

Thanks to all the hotel staff for taking a good care of me.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ajaykumar707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, May 6, 2014
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. We look forward to welcoming you back.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed April 19, 2014

I travel to Delhi a lot and always stay here at the Sheraton. I love staying at this hotel as it never seems to disappoint me. Its not just the hotel location and ammenities that make it good but the service the Staff provide. You have Virendra at the Concierge and Saurabh at the Reception that are always a delight. They can make things happen. Always very helpful.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kaustuv c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, May 6, 2014
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. We are glad to learn that overall you were pleased with the services and facilities offered at our hotel. We look forward to welcoming you back.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
Reviewed April 18, 2014

Stay at Sheraton was very nicely. Stay was lovely as Akanksha Dixit from Guest Relations made it worth staying. She is extremely helpful and a beautiful person. I would like to go back there and experience again that gesture. Thanks to everyone there. Food is really delicious. :)

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janesdr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, May 6, 2014
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. We are glad to learn that overall you were pleased with the services and facilities offered at our hotel. We look forward to welcoming you back.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chennai
2 reviews
Reviewed April 18, 2014 via mobile

I have been in the Sheraton hotel New Delhi and I have enjoyed my stay here food was amazing delicious and the room service is very good at the reception desk It was great on check in time and I would like special thanks to Shalini. I who escorted me and Poonam.

Stayed April 2014, traveled on business
Helpful?
Thank MizunoWolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, May 6, 2014
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. We look forward to welcoming you back.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New Delhi

Property: Sheraton New Delhi
Address: District Centre | Saket, New Delhi 110017, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in New Delhi
#18 Business Hotel in New Delhi
#21 Luxury Hotel in New Delhi
#30 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton New Delhi 5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton New Delhi Hotel New Delhi
Maurya Sheraton Delhi
Hotel Sheraton Delhi
Maurya Sheraton New Delhi
Sheraton Maurya New Delhi
Sheraton Delhi
Sheraton Maurya Delhi

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