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“Nice” 4 of 5 bubbles
Review of Sheraton New Delhi

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Sheraton New Delhi
Ranked #17 of 706 Hotels in New Delhi
Certificate of Excellence
mumbai
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice”
4 of 5 bubbles Reviewed November 9, 2013

I went to Delhi on a shoot and the client kept us at Sheraton. Well, with a name like that I went in pretty assured of quality and got what I expected. Nice room, huge bathroom with bath tub. I would like to pause here and say that the bath tub was a disappointment. Hotels should take cognisance of the fact that if you cannot maintain a bath tub in pristine form, then keep just a shower. A chipped off, oldish bath tub is a put off.
Another disappointment was the pastry counter. I picked up a few muffins And they were dry and stale. Getting this in a 5-star is shameful. They looked dry to begin with but I decided to believe in the fact that. 5-star would know how to make their muffins. Well, they don't. The location is alright.
The room service was good too. I asked for sugar-free banana yogurt smoothies all three nights and it was made like that, as per my instructions.
Curtains, towels, furniture, all good. I rarely watch TV when I am travelling so cannot comment n the number of channels but a hotel like this would have all the good channels. It would be safe to assume that.
Of course, it is expensive. The client was paying so I could stay there. For the room I was staying in the normal rate was around 11,000 rupees per night. Standard expensive hotel is how I would sum up this property.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kainaz22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, November 17, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. We have made a note of your feedback. Corrective action has been taken to ensure that this dissonance is not repeated and I am sanguine that you shall note the difference on your next visit. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Bangalore
Level Contributor
59 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 bubbles Reviewed November 9, 2013

Well I stayed here again as some of colleagues were staying here and again I was disappointed with the service staff. Check-in took too long, no smiles on staff's faces, looked like they were forced to stay at the reception and do the check-in's. After finally I was checked in the rooms were so damp and smelling - not expected this from a Starwood property and Sheraton brand. Breakfast was a joke.. my colleague ordered some paronthas and by the time we finished the breakfast and reminded the staff at least 3 times.. we got the paronthas. I asked for an omelette and that took about 15mins.. and 2 reminders. Fruits were over by 9:30 and no refills... come on guys wake up !! Checked out and realised I was handed a bill with extra internet charges even though it was included in the package.. got that removed from the bill and was handed over a wrong bill to sign ?? Seriously ... Would stay away in future ..

  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank travelfreakk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, November 17, 2013
Dear Guest,
We would like to thank you for choosing to stay at WelcomHotel Sheraton New Delhi. We sincerely regret your experience and request you to kindly give us an opportunity to "make amends" and re-establish credibility with you.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
227 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 bubbles Reviewed November 6, 2013

This place oozes class and history and provides for both business and leisure traveller. The facilities are superb and the staff trained and diligent and attentive to meet the needs of united visitors from different continents.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Aniljain01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, November 17, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Epsom, United Kingdom
Level Contributor
235 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed November 5, 2013

Very comfortable hotel, staff are very friendly and helpful.
I tend to arrive and leave at odd hours at this hotel and with the time change was very happy to find out that when I wanted to go to the gym after it's opening hours. What is brilliant that they will open the gym for people that are jet lagged and want to use the gym.

I did not find the hotel very noisy, even with Diwali happening outside I happened to not hear all the fireworks outside.

Gym is pretty decent for a hotel standard.

I did not eat this time but have had pleasant meals on previous stays here.

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank thecheechman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, November 8, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by our team. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Agra, India
1 review
5 of 5 bubbles Reviewed November 4, 2013

Im a regular at the sheraton delhi and its a pleasure to stay here every time. Located near the citywalk mall.. The hotel is just walking distance which makes it great too. The front desk staff here is outstanding..they make you feel welcome every time and make you want to return as soon as you leave the hotel . Special thanks to poonam and sohrab who always take care of my preferences and needs from check in to check out . I would highly recommend this hotel to all !!
Ps: the food outlets are great too!!

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sjoshan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, November 8, 2013
Dear Mr. Joshan,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you for taking the time to share with us such a wonderful review on Trip Advisor. It is our endeavor to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience. Thank you once again for your recognition and we look forward your continued visits.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
76 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed November 2, 2013 via mobile

We stayed with kids for four days, a lot of positives and a few negatives. We are foreigners living in India so we are familiar with ITC and this property is much more like ITC than Shearaton.

The positives include, great service, great concierge,location and access to the shopping mall and a nice pool.

The negatives for us where inconsistent housekeeping and we found the food quality lacking, stale croissants for example.

On the whole, we enjoyed our stay and would stay there again, probably skipping the restaurant, although the waiters were great.

Stayed October 2013, traveled with family
Helpful?
Thank Jim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, November 8, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. We have made a note of your feedback. Corrective action has been taken to ensure that this dissonance is not repeated and I am sanguine that you shall note the difference on your next visit. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
182 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 bubbles Reviewed November 2, 2013

First time in India. We are greeted by a huge doorman in Traditional Royal uniform, which in itself was a photo opportunity! Large luxury lobby and what you would expect from a hotel of this class. Except that there was a certain imperial flair to service across the board, from the doormen and guards saluting you to the way they bring your dinner and drinks...
No need to second guess this hotel, the rooms are excellent and the service very attentive, as a business hotel, it was all the support and assistance I could ask for and hey made it easy.... As for location, I suppose that the upscale mall across the street would qualify our location as prime.
The restaurant was superb, (we had Indian of course) though on the high price end, while the spa was the best deal I have ever experienced for a hotel of this level...The massage here is neither western or eastern, but its own very unique signature, friction heat.
Don't do New Delhi on your own, let the hotel do the planning.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kahoru w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, November 8, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you for taking the time to share with us such a wonderful review on Trip Advisor. It is our endeavor to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience. Thank you once again and we look forward your continued visits.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New Delhi

Property: Sheraton New Delhi
Address: District Centre | Saket, New Delhi 110017, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in New Delhi
#13 Family Hotel in New Delhi
#18 Business Hotel in New Delhi
#30 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton New Delhi 5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton New Delhi Hotel New Delhi
Maurya Sheraton New Delhi
Sheraton Maurya Delhi
Maurya Sheraton Delhi
Sheraton Delhi
Sheraton Maurya New Delhi
Hotel Sheraton Delhi

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