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“A bit of a let down....” 3 of 5 stars
Review of Sheraton New Delhi

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Sheraton New Delhi
5.0 of 5 Hotel   |   District Centre | Saket, New Delhi 110017, India   |  
Hotel amenities
Ranked #20 of 691 Hotels in New Delhi
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“A bit of a let down....”
3 of 5 stars Reviewed October 5, 2013 via mobile

Location wise it is well located, however I think this hotel was earlier the Marriott hotel which has now been converted to the Sheraton. The hotel is decent but a slight let down as a Sheraton property. Certain areas of the hotel near the banquets are in poor shape with the ceilings and walls have cracks in them.
The pool is decent though I did not have the chance to use it. Breakfast was a good spread and the food in the Chinese restaurant was very good. Lifts work only when the room card is swiped, however it takes one nearly four to five attempts to get the lift working as there is some issue with the card swiping machines in the lifts.
Service could be better. On the whole as I said, the stay was comfortable but maybe I was expecting a lot more since it was a Sheraton property. Definitely one of the poorest Sheraton properties that I have been to.

Stayed August 2013, traveled on business
Helpful?
2 Thank ukhosla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, October 30, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. You would be happy to know that the hotel is planned for complete upgradation soon. I do hope the renovated hotel meets your expectations.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,152 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (243)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Chandigarh, India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 5, 2013

The hotel was lovely the rooms are nicely designed really good for a short stay and the breakfast was perfect..best location for shopping the malls are just a step away. would definitely recommend for shopaholics..!!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Gagangrewal29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, October 9, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
59 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed October 5, 2013

the hotel is located in Saket and is very close to 3 big shopping centers. this place is paradise for shoppers. The hotel is nicely done. Food is average but you can eat at the various restaurants at the malls. Swimming pool and spa is great !! Qutab Minar is not far from this hotel.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank VINITA0712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, October 9, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. It is encouragement like this that helps us to strive for greater heights. The chef would be delighted to prepare dishes of your choise. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 4, 2013

We did a last minute booking on line. Found a great deal offering free breakfast and late checkout at 3pm exactly what we needed. Hotel is in a really nice area and there is a nice mall close by. We were going to have a walk to check out the mall. Surprise Surprise there is a gate from the hotel that you can walk straight to the mall. Hotel is great. Beautiful decor , great security, Lovely rooms,Yummy food.What got my attention was complementary apples, Cookies, brownies and variety of tea bags and of course water. We went to try their indian restaurant but it was full. We went to their buffet dinner and it was too pricy and we weren't that hungry so we had few dishes from the menu. So yummy and at the end they offered us some dessert from there dessert bar. Breakfast buffet was really great. They had a menu on the table with what they offer free aprt from what's on the buffet tables.Some thing we haven't seen in other hotels. Normally staff tells us what they have. I loved the clear communication they had via menu so we had an idea what is included in the free breakfast to make an order. I ordered a dosai and pleasantly surprised of the way they presented it. Presentation was so beautiful. They offered " ready made coffee" suggesting it goes well with Dosai. I am not a coffee drinker but I said Yes. That coffeee was so good and yes it went so well with the dish. Service was excellent every where. Highly recommend this hotel. convenient and safe location. We loved it.

Room Tip: Our first stay. We stayed on 5th floor. Nice view from room.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Chunty B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, October 9, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you for taking the time to share with us such a wonderful review on Trip Advisor. It is our endeavor to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience. Thank you once again for your recognition and we look forward your continued visits.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
61 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed October 1, 2013 via mobile

Not very good hotel to stay. Food is not up to mark and tasty at all. Show service. Room had no Wi-Fi connectivity. It takes time before some one picks phone at help desk. Check in and out process is dam slow and irritating.

Stayed September 2013, traveled on business
Helpful?
1 Thank Sanjaya27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, October 9, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. We have made a note of your feedback. Corrective action has been taken to ensure that this dissonance is not repeated and I am sanguine that you shall note the difference on your next visit. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 29, 2013

The check-in was the fastest I have experienced till date with the host escorting you straight to your room, briefing you on the room and rates, was very polite in asking for your card for security deposit, making the entire experience good and friendly. The ambiance at the lobby, the room and common areas was pleasant. The best part of the hotel is access to the malls with good restaurants and pubs- Hard rock is just 2 minutes walk from the hotel. The best of all are the staff at the hotel, they are the most courteous. All in all a very good hotel for business!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sukumaran P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, October 9, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you for taking the time to share with us such a wonderful review on Trip Advisor. It is our endeavor to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience. Thank you once again for your recognition and we look forward your continued visits.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bangalore
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed September 29, 2013

Just walk out for an awesome shopping / movie experience in Delhi, It was a hotel which worked in all ways, location, rooms, service. The people at service, during the dinner were attentive and friendly.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Sparshan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, October 9, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New Delhi

Property: Sheraton New Delhi
Address: District Centre | Saket, New Delhi 110017, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in New Delhi
#13 Family Hotel in New Delhi
#18 Business Hotel in New Delhi
#30 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton New Delhi 5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton New Delhi Hotel New Delhi
Maurya Sheraton New Delhi
Hotel Sheraton Delhi
Sheraton Maurya Delhi
Sheraton Maurya New Delhi
Sheraton Delhi
Maurya Sheraton Delhi

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