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“Best luxury hotel in New Delhi” 5 of 5 bubbles
Review of Sheraton New Delhi

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Sheraton New Delhi
Ranked #17 of 706 Hotels in New Delhi
Certificate of Excellence
Dubai, Dubai, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
“Best luxury hotel in New Delhi”
5 of 5 bubbles Reviewed April 18, 2013

Easily the best managed hotel and the best team across any hotel in New Delhi. Sheraton Saket is a haven of comfort, warm and professional service. Easily ranks amongst the best in the country. The team is extremely well informed, eager to help and go out of their way to make guests comfortable. Other hotels must use this hotel team as a case study and study the DNA of the team so that they can imbibe the same.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sumodutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, April 30, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,383 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (285)
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English first
Darien, Connecticut
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed April 14, 2013

I enjoyed my stay at this Sheraton which appeared to also be an ITC. The service was nice yet not over the top and annoying like many upscale Indian hotels and the food was safe and well prepared. I enjoyed the room as the bed was comfortable and the air conditioning was at a comfortable temperature. I would stay there again.

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, April 30, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
306 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
5 of 5 bubbles Reviewed April 13, 2013

Spent a night at this property in transit to Jammu. Good location for those who have work in this part of town. Quentisential ITC style hospitality. They have a great buffet spread and mid night buffet on Friday and Saturday nights at the coffee shop is very popular.In case you are not in the mood for an elaborate buffet, try their "meal in a bowl" concept. Value for money and fills you up just right.

Room Tip: If you have to leave very early, ask for a packed breakfast.
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank roundtabler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, April 30, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwickshire
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed April 13, 2013

We stayed at the Sheraton for two nights after arriving in Delhi from the UK at the beginning of a two week tour. The hotel is very smart and up to the standard you would expect of a high quality hotel anywhere in the world. Prices are also at that level and we found eating in the hotel rather pricey with no real budget option. Two minutes walk away behind the hotel their is a new shopping mall with an array of eating places although mainly fast food. We eat at the Hard Rock Cafe one night. There are three restaurants in the hotel offering different cuisine and prices. We only eat in the ground floor restaurant where breakfast is served. The service we received from all staff was excellent. Everyone is very friendly and keen to make you happy. At breakfast our waiter offered us local breakfast alternatives and they were very tasty.
The pool area is good and again the staff were very helpful and attentive. Service level and staff friendliness were impressive in all aspects of this hotel.
This hotel is clearly a conference and exhibition venue but also caters for tourists.
We went on a day tour of Delhi and the hotel seemed reasonably positioned for tourist sites.
With the one reservation about restaurant prices, we would recommend this hotel to anyone staying in Delhi.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GregD0297
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, April 30, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jakarta
Level Contributor
125 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed April 11, 2013

After traveling from Canada to Jakarta to New Delhi in 36 hours and arriving at 10pm at night. A hotel car was waiting for me, booked in advance and I was driven to my home for the next 4 days.
On arrival was greeted by the friendliest staff that you can ever meet. In 5 minutes I was in my room with a welcoming cup of hot tea and a basket of fruit and I collapsed into the most wonderful bed with scented essentials oils available to place on your pillow and make the sleep even more perfect.
I woke up completely refreshed and went for a virtual feast of a breakfast and everyone greeted me by name.
This is how a hotel should be run so congratulations to an excellent management team and to a loyal staff.

Room Tip: All the rooms are wonderful.
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mintyJakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, April 30, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

I liked this hotel. They took care of me. Staff were friendly.

Weird that the restaurant faces the pool so you kind of feel like people are watching you at a zoo or something. Bad design there.

Stayed in a suite and it was nice.

  • Stayed December 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank garyjourn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kapurthala, India
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

The ITC Sheraton is located at the heart of South Delhi which makes it one of the best places to stay if you are visiting New Delhi. That is just one of the highlights of when you stay at the ITC Sheraton. The cafe Baywatch offers some mouth watering cuisine for a true connoisseur at any time of the day when you are hungry. The room was also very spacious and tidy. The staff at the reception are also very helpful.
If you want to have a wonderful stay in South Delhi, I personally would recommend the ITC Sheraton.

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gaganjeet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, June 3, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New Delhi

Property: Sheraton New Delhi
Address: District Centre | Saket, New Delhi 110017, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in New Delhi
#13 Family Hotel in New Delhi
#18 Business Hotel in New Delhi
#30 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton New Delhi 5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton New Delhi Hotel New Delhi
Maurya Sheraton New Delhi
Sheraton Maurya Delhi
Maurya Sheraton Delhi
Sheraton Delhi
Sheraton Maurya New Delhi
Hotel Sheraton Delhi

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