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“No Surprises”
Review of Sheraton New Delhi

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Sheraton New Delhi
Ranked #31 of 716 Hotels in New Delhi
Certificate of Excellence
jakarta
Level 6 Contributor
145 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“No Surprises”
Reviewed April 11, 2013

After traveling from Canada to Jakarta to New Delhi in 36 hours and arriving at 10pm at night. A hotel car was waiting for me, booked in advance and I was driven to my home for the next 4 days.
On arrival was greeted by the friendliest staff that you can ever meet. In 5 minutes I was in my room with a welcoming cup of hot tea and a basket of fruit and I collapsed into the most wonderful bed with scented essentials oils available to place on your pillow and make the sleep even more perfect.
I woke up completely refreshed and went for a virtual feast of a breakfast and everyone greeted me by name.
This is how a hotel should be run so congratulations to an excellent management team and to a loyal staff.

Room Tip: All the rooms are wonderful.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank mintyJakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, April 30, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,496 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (314)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Sydney, Australia
Level 4 Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 8, 2013

I liked this hotel. They took care of me. Staff were friendly.

Weird that the restaurant faces the pool so you kind of feel like people are watching you at a zoo or something. Bad design there.

Stayed in a suite and it was nice.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank garyjourn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kapurthala, India
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 8, 2013

The ITC Sheraton is located at the heart of South Delhi which makes it one of the best places to stay if you are visiting New Delhi. That is just one of the highlights of when you stay at the ITC Sheraton. The cafe Baywatch offers some mouth watering cuisine for a true connoisseur at any time of the day when you are hungry. The room was also very spacious and tidy. The staff at the reception are also very helpful.
If you want to have a wonderful stay in South Delhi, I personally would recommend the ITC Sheraton.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gaganjeet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, June 3, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochelle, Illinois, United States
1 review
Reviewed April 6, 2013

we stayed in total 5 nights at your hotel and will say that we felt like we belonged , as we reach the hotel from the airport we found out that we left one suitcase at the airport, the concierge stepped up called their contact person at the airport and we got our suitcase back, our room was cleaned every day as quick as possible, we could have ordered breakfast in the room but never did because the hospitality by the staff at breakfast was so nice and why miss that, the happy hour was fabulous, the staff knew exactly how we liked our drinks, when we went out for our day trips the staff made sure to pack up a lunch box, when they heard it was my husband birthday they made sure to bring in a cake, my kids had never seen India and were impressed with the service and the kindness of the staff, i will highly recommend this sheraton, it is all what you need as a tourist.

Room Tip: executive floors are the best , but spoke to other european tourist on the lower floors and they wer...
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, April 8, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by our associates. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Level 4 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 2, 2013

We stayed at this hotel 3 nights. The service by all the staff was excellent but there is really nothing special about the decor. It is a Sheraton, nothing more. I think a lot of business travelers stay here. The food is EXTREMELY expensive. I would encourage people to eat elsewhere.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chitowngirl1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, April 8, 2013
Dear Guest,
Thank you for your feedback. Our price is rationalised keeping in view several factors and also bench marked against hotels in New Delhi. May I request you to please send me detals of the dishes ordered for us to revisit this price. We are pleased to inform you that upgradation of the hotel is an ongoing process and we do hope we are able to meet your expectations in the future.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 1, 2013

Our stay here was incredible ... from a beautiful, clean hotel to the service provided by staff! Club Lounge - Namaan, to Guest Relations - Anmol to Concierge - Rajesh were amazing! Rooms were comfortable, clean and the food was exceptional. We will definitely return.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shaline2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, April 4, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by Naman, Rajesh and Anmol. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 27, 2013

The service given by the associates in this hotel was by far exceptional. Excellent Guest Service . Club lounge employees Arjun, Laxmi and Namaan were by far the Best. Personalized service by Guest Relations employee Anmol Sandhu was awesome. Very comfortable bed. Felt at home.
Truly a very well run hotel.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Probodh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, April 4, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by Arjun, Laxmi, Naman and Anmol. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New Delhi

Property: Sheraton New Delhi
Address: District Centre | Saket, New Delhi 110017, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in New Delhi
#18 Business Hotel in New Delhi
#22 Luxury Hotel in New Delhi
#30 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton New Delhi 5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton New Delhi Hotel New Delhi
Maurya Sheraton Delhi
Hotel Sheraton Delhi
Maurya Sheraton New Delhi
Sheraton Maurya New Delhi
Sheraton Delhi
Sheraton Maurya Delhi

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