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“intimate outstanding hotel”
Review of Sheraton New Delhi

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Sheraton New Delhi
Ranked #24 of 713 Hotels in New Delhi
Certificate of Excellence
Reviewed December 8, 2012

Delhi Sheraton has a great intimate atmosphere, with attentive staff in every part of the hotel. The rooms are top standard, well planned. Beds and pillows are very comfortable; housekeeping is very responsive to every special request. TV programming is comprehensive . Business lounge is comfortable and convenient.
Restaurants are all excellent; Dakhshin for South Indian food; Pan-Asian for a variety of cuisines and the coffee shop, all with excellent service and good advice and special requests catered.Overall; fine hotel; fine staff throughout.New Malls closeby; full range of excellent shops 5 minutes walk from the hotel.

  • Stayed: November 2012, traveled on business
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Thank puneking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this reviewResponded December 13, 2012

Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,250 - 1,256 of 1,580 reviews

Reviewed December 6, 2012

For the past few years I have joined my Husband on his business trip to Delhi.
What makes us come back again & again to the same Sheraton Hotel is the constant hospitality experience. Every thing is as Hotel should be; clean, comfortable, user-friendly and yet luxsurious. Attentive staff will see to all your needs and will make you feel like V.I.P.
The comprehensive Dining places are superb in variety of dishes and style, the Chefs will see to it that all your cullenery demand will be met to your satisfaction. The 24 hour Coffe Shop will lift your mood While you dine, with it's live music every night. The Health&Fitness club Instractor will guide you and help you with your special needs. The Spa&Beauty Salon will offer you; Head 2 Toe treatment and their effordable priceses will surprise you. Just 2 min. walk from the Hotel, there are 2 beautiful Malls; Shopper Paradise.. and I allmost forgot, with the new High-Way to Agra, visiting the "Taj Mahal" is only a short day trip.
In short this Sheraton Hotel ; Tick all the boxes.
Last but not least; As soon as you enter the doors; You feel at HOME.

Room Tip: All rooms were as good.
  • Stayed: November 2012, traveled as a couple
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Thank lana108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this reviewResponded January 4, 2013

Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2012

We stayed here for 4 nights in November 2012 at the end of our holiday having visited Agra, Ranthambore & Jaipur. Of the 4 hotels we stayed in this was our least favourite.

The hotel is located in South Delhi close to Qutb Minar and approx 45-60 mins drive from old Delhi (depending on the madcap traffic). The airport is approx 25 mins drive (early in the morning with no traffic) and there is a reasonable size shopping mall right across the street. The closest metro station (Malviya Nagar) is about 1 kilometere away and costs about 50 Rupees (less than 1 GBP) in an auto rickshaw. When travelling upto Old Delhi we found the Metro by far the best way to get there.

The hotel itself had average sized rooms but they were clean and the beds were comfortable. The bathroom was also average sized but only had a shower over the bath rather than a separate shower cubicle. The fixtures and fittings throughout the room were showing their age and there was a lot of water noise from adjacent rooms when showers were run or toilets flushed.

The main restaurant was disappointing with a relatively limited menu (compared to the other hotels we stayed in) and a complete absence of the advertised international bottled water (Evian or Perrier) although they had locally bottled water available. The service was pleasant enough but couldn't make up for the disappointing menu and food and the relatively high prices (the evening buffet was 1750 Rupees excluding tax which was almost double the price of other places we stayed). We also tried the Pan-Asian restaurant which served excellent food although it was fairly expensive (approx 25 GBP for a bowl of Chicken in Black Bean Sauce with Rice). They also didn't have the bottle of wine in stock that we asked for. The bar area was very bland with no atmosphere and we found the service here incredibly slow.

Outside the pool was a good size although it was pretty chilly at that time of year so we couldn't stay in it for long and the sunbeds were comfy but few in numbers.

The hotel does not offer free wi-fi (scandalous for a supposed 5-star hotel) although it does offer 30 minutes free internet access per day in the business centre.

On settling the bill the hotel tried to charge us for a number of Spa treatments even though we'd never been near the Spa so check your bills carefully. To be fair they did remove the charge from the bill, investigate the matter and later apologise for the mistake which was good to see.

Overall a very mediocre property for a 5-star hotel with many potential areas for improvement.

  • Stayed: November 2012, traveled as a couple
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Thank HighWycombeTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this reviewResponded January 6, 2013

Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. I shall be grateful if you could please send me your stay details to ensure corrective action and on your future visits, special care is taken to meet your expectations.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2012

If you are visiting Delhi the place to stay is the Sheraton in Saket. All the attractions of Delhi are easily accessible from here.
The service in every area of the hotel is excellent. The buffet breakfast is superb,the only downside is there is too much choice, causing one to linger too long on what to eat ,Dakshin restaurant deserves the awards it has received,as the food is wonderful.
Rooms are spacious as are the bathrooms with every amenity provided for you.
Staff here seem to take a personal interest in making your stay as comfortable as possible,what is nice is the hierarchy i.e. the mangers & General Manger are easily accessible & make a point of ensuring that your stay is as you would expect, no problem is too small to solve!

If you have the chance to upgrade go for the Executive floor --you will not be disappointed.

Also there is a huge new Mall a few yards from the hotel for shopping should you not wish to venture into the centre of Delhi.

A wonderful stay cannot wait to return.

Room Tip: All floors are quiet. Executive floors are superb.
  • Stayed: November 2012, traveled on business
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Thank LBKJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this reviewResponded December 13, 2012

Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2012

We had 4 of our best nights' sleep in ultra comfortable beds here on 3 separate stays during our recent trip to the Golden Triangle and Shimla. Buffet breakfasts and dinners were excellent in terms of variety and quality, and it's just a short walk to two nearby shopping malls for those last minute spending sprees!

Stayed: November 2012, traveled as a couple
1  Thank dellwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this reviewResponded December 13, 2012

Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2012

If you're going to head to Noida, Gurgaon and the city center during your trip, this is the place to stay as it's smack in the middle of all these places. Staff are friendly and service is prompt...but nothing entirely special.

  • Stayed: November 2012, traveled on business
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    • Cleanliness
    • Service
Thank SriramKrishnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this reviewResponded January 4, 2013

Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2012

This is my third trip report for this hotel and I have noticed a trend....THE NOISE!

This trip more or less passed without a hitch, I had a comfortable stay and the food is still absolutely fantastic. The service was very pleasant and the staff friendly.

However I cannot help but notice the constant banging, hammering, bumping and voices that can be heard throughout the day and into the evening. I never once saw any refurbishment taking place or even noticed the house keeping staff making the noise but it was coming from somewhere within the hotel not far from my room. I commented on it as did my colleagues all of whom where littered throughout the hotel so it seems to be building wide.

It really needs to be looked at asap.

Room Tip: It would appear they are all noisy!
  • Stayed: November 2012, traveled on business
    • Value
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Thank Irishstandards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton New Delhi

Address: | District Centre, Saket, New Delhi 110017, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in New Delhi
#18 Business Hotel in New Delhi
#19 Luxury Hotel in New Delhi
#30 Romantic Hotel in New Delhi
Price Range: $111 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton New Delhi 5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton New Delhi Hotel New Delhi
Maurya Sheraton Delhi
Hotel Sheraton Delhi
Maurya Sheraton New Delhi
Sheraton Maurya New Delhi
Sheraton Delhi
Sheraton Maurya Delhi

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