With clear-eyed affection for the grandeur and beauty of the past, Wii also delivers crisp, responsive professionalism, excellent customer service and a warm human touch. It's a brilliant idea because a well-piloted pedicab is absolutely the best way to experience the sensory carnival that is Old Delhi, and Wii executes the idea flawlessly: skilled, polite, cheerful drivers; informed, interesting (and never pompous) commentary; and a just-right (not too long, not too short) itinerary. I highly recommend the afternoon's custom tour -- more expensive but allows full scope for Wii's flexible responsiveness to the customer's interests. Our son and daughter-in-law are combat-hardened adventure travelers who loathe the very idea of "guided tours," but they loved this one so much that they wish they had an equivalent for their home in the old city of Hanoi. After experiencing the best that "old school" Indian tourism has to offer on a 7-day "Palace on Wheels" tour of Rajasthan, we were delighted with this refreshing lesson in what a new generation of smart Indian entrepreneurs can do to improve the tourist experience of their rich and complicated heritage.
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