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“Wonderful stay”
Review of WelcomHotel Dwarka

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WelcomHotel Dwarka
Ranked #46 of 716 Hotels in New Delhi
Certificate of Excellence
Chicago, Illinois
1 review
“Wonderful stay”
Reviewed June 10, 2014

Spent one day at Welcome Hotel with family after arriving from USA, to get some rest prior to starting our India travels. I had booked online via Expedia, so I was relaxed knowing that our reservation was confirmed.

It was a short cab ride (~30 mins) from the airport. We were greeted at the entrance and escorted to the front desk by smiling and very pleasant staff. Our luggage was taken care of straight from the cab by hotel staff and delivered to our room without any hassle. Check-in was a breeze, thanks to Simranpreet Singh. We were personally escorted to our room and given detailed instructions on the various amenities by Junmoni. All the staff were very pleasant and welcoming.

We had booked two rooms for the four of us and we were given the rooms close to each other as per our request. The rooms were very cool despite the 45 degrees Celsius temperature in Delhi that day and the view outside was excellent (we could see the main road of Dwarka).The bathrooms were in great condition and the in-room mini-fridge and complimentary bottled water/coffee/tea were very helpful.

For lunch, we tried room-service pizza. Delivery was done within 30 min and the kids loved the taste. We had dinner at K&K, which is a high-end north-Indian restaurant inside the hotel. Both the food and service was impeccable. The waiter Sumeet's attention to every detail was way over and above what we had expected. The beds were very comfortable and we slept like logs.

Breakfast buffet next morning was superb with a vast variety of both Indian and continental food. Fresh hot omelettes and dosas cooked right there made us very happy. I also used the gym which was very clean and had state-of-the-art treadmills, elllpticals etc.

Overall, our stay at Welcome Hotel was superb and we have no hesitation in giving it 5 stars !!! We shall definitely stay here again on our next trip to India.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sriram20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, June 11, 2014
Dear Guest,

'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates. Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

Your appreciation has been conveyed to Simranpreet Singh and Junmoni and I am sure that your recommendation will go a long way in encouraging them.

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (242)
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English first
Bengaluru, India
1 review
Reviewed June 9, 2014

It was my first trip to Delhi. I chose Yatra.com for this travel and selected Welcom Hotel.
It turned out to be a great choice.
The guards at the door, staff at the reception, travel desk or at the breakfast table were all very prompt,courteous and professional.
The hotel itself was spik and span, the room, bath-room and bed were all very clean and well maintained.
The food was also clean and hygienic, taste might vary from person to person, but the quality was there to see.

All in all it is a really nice place to stay.
Highly recommend this place.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cool_bleu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, June 11, 2014
Dear Guest,

'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates.

Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansdowne, Pennsylvania
Level 6 Contributor
103 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 4, 2014

My first trip to India brought me to the airport late at night, and as promised, a pleasant driver was there to take me to the hotel.This was easy, and I needed easy after a 20 hour travel.
The gentlemen at the front desk were gracious and efficient.
My room was clean, comfortable, and rather opulent, but not too fancy-it was just right for my first night in Delhi.
I would stay here again, and I highly recommend this lovely hotel and staff.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank broadbeb111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, June 4, 2014
Dear Guest,

'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates.

Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
1 review
Reviewed May 30, 2014 via mobile

Absolutely wonderful service from Vikash, Wilson and a special mention to Ravi Verma and Vikash Kumar at the bar for looking after a thirsty doctor in 46 degree heat. Will come again as long as ITC passes on my compliments to the above!
All the best!




Stayed May 2014, traveled on business
Helpful?
Thank Synogen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, May 31, 2014
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates. Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

Your appreciation has been conveyed to Vikash, Wilson, Ravi Verma and Vikash Kumar and I am sure that your recommendation will go a long way in encouraging them.

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed May 28, 2014

The check in, despite a hiccup of their system was excellent. Check out was also good. Late check out was accepted - a welcome gesture from ITCs which not many do. Rectifying the rates back to promised though they book on the wrong rate. Many itcs do not do the same just because of ego.Rooms as usual very clean and comfortable. Room service menu can be better as you come after a hard days work and do not find menu to your satisfaction or maybe you can allow to order from other restaurants of your hotel as room service too.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SubaSubramaniam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, May 29, 2014
Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates.

We have taken note of your feedback on rates and room service menu amongst others. Please be assured that necessary corrective action has been initiated in order to enhance our services.

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
Reviewed May 28, 2014

Just one day stay in the hotel gave me the accurate idea of the ITC Brand that it stands for :-) I started with a huge and heated argument on the reception during my check-in as the hotel dsnt accept walk-ins , it has to be online reservation .Must say the folks kept their cool , and a huge thanks to Poonam who was professional and friendly at the same time . My welcome drink and fruit platter arrived , i called up the kitchen to know if the drink has salt as i was fasting , i was sent one more fruit platter on the house . Starting from that my entire stay was rocking .

Here is the reason why ..

During the check in which was in hustle i dint select 2 adults wherin my spouse had to join me later . As a rule there was 1500 plus taxes supposed to be payed for any addition . Mr . Simerpreet and Mr. Roushan went out of the box to help me with this . Must say the staff was amazingly courteous in every nook and corner of the hotel . Coffee house guys were just not all about sorries and thankyous , i cud see the effort around. Needless to say food was another hit :-) had the best croissants of my life .

My company makes me stay in a lot of hotels , This was first time in any ITC chain . I dont mind recommending it to my office travel team for my further stays . If somebody like me with such a rough start can end up writing like this then i can vouch for its hospitality anyday .

3 hurrays and 5 thumbs up :)

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nehasharmadotcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, May 29, 2014
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates. Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

Your appreciation has been conveyed to Poonam, simranpreet and Roshan and I am sure that your recommendation will go a long way in encouraging them.

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surat, India
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 27, 2014

As we checked in the hotel we were upgraded but we were charged extra Rs.250. for the difference in taxes. But the room doesn't seems to be upgraded. working. It was night we wanted to sleep well because next morning we have to check out early at 6:00 am. As we had a long international flight to catch.
NOW THE WORST PART STARTS the A.c was not working it was not chilling at all. We complained at the reception for the next 20 mins nothing happened. After complaining again 2 maintenance guy came and for the next half an hour they were trying to make the A.C. When they left then also the A.C was not as good as it has to be.
You all can imagine at the month may how hot it is in Delhi.
As we were getting late in the morning we didn't even get time to complaint.
I have wasted my money and a night in this hotel.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 365aroundtheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, May 27, 2014
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor.

I have taken cognizance of your feedback regarding Air-conditioning amongst others. Without offering any excuse, I sincerely apologize for the dissonance faced. Please be assured that necessary corrective action has been initiated in order to enhance our services.

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about WelcomHotel Dwarka

Property: WelcomHotel Dwarka
Address: 3 Plot No, New Delhi 110075, India (Formerly The Emporio Hotel)
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Luxury Hotel in New Delhi
#39 Romantic Hotel in New Delhi
#40 Family Hotel in New Delhi
#42 Business Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — WelcomHotel Dwarka 5*
Number of rooms: 394
Official Description (provided by the hotel):
Location: 20 minute drive from Indira Gandhi International Airport - Distance to Airport 13.00 Km. Easy access to the Delhi Metro System and the NH 8 Highway. Conveniently connected to the airport, the Hotel is in New Delhi (Dwarka), close to Dada Dev Mandir. Distance from City Center 22.00 Km. Conveniently located in Asia's largest sub-city Dwarka, WelcomHotel Dwarka New Delhi invites you to discover one of the world's most vibrant cities filled with a distinct culture, ancient traditions and a fascinating history. The hotel is an inclusive blend of contemporary design and International services standards, offering a unique experience to the discerning traveler. The Hotel offers a range of accommodation across its 393 elegant, well equipped rooms and suites. The cuisine offering, rich with ITC Hotels' brands, comprises of K&K - a speciality Indian restaurant and Pavilion 75, the all day dining restaurant. Soon to be launched are Ghungroo, a contemporary night club that provides an ideal ambience to unwind and Shanghai Club - a signature restaurant serving authentic Chinese cuisine. State-of-the-art conference facilities of close to 1600 meter square including two spacious banquet venues and two meeting rooms, provide ample room to deliberate or celebrate any occasion. The recreation, beauty and fitness facilities comprise of a Swimming Pool, Gymnasium, Beauty Salon and a Club lounge to relax and rejuvenate. The hotel is a perfect expression of the locale and evokes both the warmth and the cosmopolitan panorama of the Capital City. ... more   less 
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Also Known As:
Lebua New Delhi Hotel New Delhi

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