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“Great Service but Lack of Basic comforts”

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Radisson Blu Hotel New Delhi Paschim Vihar
Ranked #58 of 713 Hotels in New Delhi
Abu Dhabi, United Arab Emirates
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great Service but Lack of Basic comforts”
Reviewed March 30, 2014

It was great pleasure to see prompt responses from Reservations Manager Ms. Amandeep Kaur during the process of reservation. She almost took care of every query raised not only thru mails prior to arrival but also during the stay.

Also Airport pick up was available on time.

However the entire anticipation of great hospitality collapsed once I reached the property early morning 5am after an international flight.

Only two people in Reception, one attending concierge cum bell desk and another on reception. Entire lobby was low lighted and looked empty.

I was assigned a deluxe suite which I had reserved for. However within few minutes of my arrival I realized the problem with the airconditioner system and found that it was not cooling at all.

Raised first complaint in the morning 7am. Technicians arrived and confirmed that they have fixed the issue. However again within two hours temperature started rising. Again the issue was raised and again technicians came in and confirmed once again now there will not be any problem.

However kept on getting hotter as the day was going ahead finally at 3pm I escalated this issue to Ms. Amandeep and she put the entire engineering department on the job. However finally I was shifted to another room in the same category where it was cooling and I was able to take rest after spending almost 12 hours of suffocation.

Beyond this issue, overall service of the people was excellent. Room had all amenities though the design was little bit unusual to have bed in the centre of the room and head board was attached to the writing table. Room Service Menu was kept in the drawer of the writing table which I had to find on getting to know the location from the room service department.

Inadequate dustbins was another issue realized, may be a small issue but makes life easier if they are visible and can be found without searching.

But all these infrastructure problems taken care by courtesy and hospitable service provided by people working for the hotel.

Room Tip: Try and find Room near the elevator as I faced long walk from elevator to the room main door
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  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TipOfTheIcebergUAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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919 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
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English first
Thrissur.
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 25, 2014

I really enjoyed my stay. Nice room, huge LCD with most off the channels, nice bathroom with overhead rain shower. Excellent Gym, corridors and walkways were very clean. Very nice and friendly staff. Breakfast was also nice.

Not to forget Free WiFi.

Room was not that expensive, I cannot find any negatives except we couldn't properly control the AC, it always go back to default :(.

Worth mentioning the nice team lead for reservations, who heard and resolved our concerns over early check-in with a smile and resolved to our satisfaction. Hats off to her, really a Pro.

Room Tip: I did not use SPA, i just marked average rating
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank krisbharath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preet S, General Manager at Radisson Blu Hotel New Delhi Paschim Vihar, responded to this review, April 18, 2014
Dear Guest,

Greetings from Radisson Blu hotel New Delhi Paschim Vihar!

Thank you for your fabulous appreciation for the overall room, amenities, facilities and service. I am glad to note you enjoyed your breakfast and had a very pleasant stay with us. Feedback such as yours is a great motivation to our team to go ahead an extra mile to achieve the best of service standard.

However, I have noted your disappointment regarding ability to control temperature was not upto your expectation and would like to extend my sincere apologies for the inconvenience caused to you. be rest assured that you will feel the difference upon your next visit at the hotel.

Thank you for staying with us and we look forward to the pleasure of welcoming you back to the Hotel and be at your service to experience the other facilities the hotel has to offer to our discerning guests like you.

Warm Regards.
Preet Inder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 17, 2014 via mobile

It takes forever To get to the Radisson from the tourist attractions in Delhi.
But once you get there you are taken by the decor, the service and the food. The room is great too...
We stayed three nights in the hotel, and every night (and day) was a joy.
It starts with the first glimpse through your window in the morning. 11 floors beneath you there is a green park with people taking their morning exercise. Just to show you - there is sanity in Delhi after all.
It continue at breakfast where the choices and quality are overwhelming.
The service throughout the hotel is always with a smile, and in the lobby they serve the best cakes I had in India.
The only let down was the business center which took about 20 mints to print a one page document. But what the hack, nobody is perfect!!!

Stayed February 2014, traveled as a couple
Helpful?
Thank Natan Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preet S, General Manager at Radisson Blu Hotel New Delhi Paschim Vihar, responded to this review, March 25, 2014
Dear Guest,

Greetings from Radisson Blu hotel New Delhi Paschim Vihar!

Thank you for your fantastic feedback, I am very much delighted to note that the view from the room and your overall experience with the hotel was upto your expectation.

Guest satisfaction is our prime motto and it is nice to know that you were impressed with the services delivered by our associates. Our associates express gratitude to you for your kind acknowledgement of the service areas and the chef and the team are delighted to note that you had best cake ever.

At the same time please except my apologies for the inconveniences caused at the business center and be rest assured that you will feel the difference upon your next visit at the hotel.

Thank you for staying with us and we look forward to the pleasure of welcoming you back to the Hotel and be at your service to experience the other facilities the Hotel has to offer to our discerning guests like you.

Warm Regards.
Preet Inder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
112 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed March 12, 2014

good deal for money as compared to major hotels. location no that great, plus a lot of metro work going on nearby adding to pollution and delay in commute. stay only if you have to. food and staff very good.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sumeetarora1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preet S, General Manager at Radisson Blu Hotel New Delhi Paschim Vihar, responded to this review, March 25, 2014
Dear Guest,

Greetings from Radisson Blu hotel New Delhi Paschim Vihar!

Thank you for your feedback and I am glad to note that your overall stay was comfortable with us. I deeply regret that outside construction work had caused so much distress to you. Please accept my sincere apologies for the inconvenience. We do seek another opportunity to be able to provide you a truly memorable experience.

We look forward to the pleasure of welcoming you back to the hotel.

Warm Regards.
Preet Inder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 11, 2014

Stayed at this property in 1st week of March, 2014. It is an excellent hotel, true to the spirit of Radisson Blu. Rooms are big and contemporary. It has a big restaurant with a choice of menu and good taste. The only con is the location - it is very far off from New Delhi Airport, actually at the other end of the city - so you have to spend long time traveling. The service quality is very good and staff is accommodating to you requests.

Room Tip: Go for the business class rooms - they are a class apart.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeetudear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preet S, General Manager at Radisson Blu Hotel New Delhi Paschim Vihar, responded to this review, March 25, 2014
Dear Guest,

Greetings from Radisson Blu hotel New Delhi Paschim Vihar!

Thank you for such a fantastic feedback. It’s a great delight to note your words of appreciation regarding well-appointed rooms and that the choice of cuisine over the menu was upto your liking. Though we regret that you found our location rather inconvenient, we are glad to know that in spite of that you had a memorable stay with us.

Once again, many thanks for your patronage and feedback. It was indeed a delight serving you at Radisson Blu hotel New Delhi Paschim Vihar and we look forward to another opportunity of welcoming you back at our hotel.

Warm Regards.
Preet Inder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 10, 2014 via mobile

Stayed in this hotel for one night , hotel is really nice and hospitality is amazing. Food is really nice and rooms are pretty big. I stayed in business class room, room has a nice city view. In my next visit to New Delhi I will stay here again. :) !

Stayed March 2014, traveled solo
Helpful?
Thank Karanpathania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preet S, General Manager at Radisson Blu Hotel New Delhi Paschim Vihar, responded to this review, March 25, 2014
Dear Guest,

Greetings from Radisson Blu hotel New Delhi Paschim Vihar!

Thank you for your wonderful feedback. I am delighted to note that over all room comfort & food was upto your liking.

Guest satisfaction is our utmost focus and I am glad to note that our service standards lived upto your expectations.

Thank you for staying with us and we look forward to the pleasure of welcoming you back to the Hotel.

Warm Regards.
Preet Inder Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 1, 2014

on 18th feb 2014, i was having breakfast with my friend, i got a bowl of cereal with dry fruits in it and in my mouth between my teeth i found green granite stone as a pistachio, i suffered through huge pain, and later on Mr. Ashish sharma the head of the management that day accused me as if i planned this on purpose. i came from Melbourne, Australia

it was such a disgusting experience. a night before i was having meal with my business friend who came from Romania, i called for a bottle of water, believe me i had to call three times to get a bottle of water, all though i was staying in Business Class room 1117.

management team has no shame at all.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gurdeep K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel New Delhi Paschim Vihar

Property: Radisson Blu Hotel New Delhi Paschim Vihar
Address: Plot No. D, District Centre | Paschim Vihar, New Delhi 110063, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #58 of 713 Hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Radisson Blu Hotel New Delhi Paschim Vihar 4.5*
Number of rooms: 178
Official Description (provided by the hotel):
Located in the heart of West Delhi, Radisson Blu Hotel New Delhi Paschim Vihar is an upscale hotel by Carlson Rezidor HoteL Group. The Carlson Rezidor Hotel Group – born in early 2012 – is one of the world’s largest and most dynamic hotel groups.Nestled in the heart of West Delhi, Radisson Blu Hotel New Delhi Paschim Vihar offers a harmonious blend of contemporary design and upscale interiors. The hotel has been developed in a Neo-Gothic theme; the majestic décor reincarnates the ancient splendor giving it a matchless nerve. The theme is a revival of the dominant style of the medieval architecture that incarnates richness to the interiors. The hotel features meticulously planned guestrooms to exude warmth and comfort to the guests.The hotel offers distinctive dining options with fresh concepts such as live Indian food counters, show kitchens and extensive Tea menus. Level 2, an all day dining restaurant offers world cuisine and interactive kitchens; Indyaki, an Indian specialty theme restaurant imparts a truly global appeal; ORO, The Bar for the discerning guest offers Tapas style snacks and an international range of wines and spirits; Tea Lounge offers surprisingly elaborate tea/coffee menu and Cups Cakes is a Pastry Shop that offers mouth watering range of freshly baked sweet and savoury delights.With an extensive area of approximately 20,000 square feet for social and corporate events and additional benefit of huge parking space, we create an Event for a lifetime. With a highlight of expansive meeting and banqueting area, the hotel features an exclusive meeting and banquets reception and dedicated staff for successful events.The Business Center at Radisson Blu Hotel New Delhi Paschim Vihar is an amalgamation of rich interiors, incomparable service and state of the art technology.Recreational facilities at the hotel includes a well appointed Vyoma Spa offering rejuvenating treatments by trained international masseurs to pamper every element of your body and soul, a 24 hour Fitness Center featuring a careful selection of cardiovascular and weight equipments, an outdoor swimming pool providing the perfect break from a hectic day and a Kids wading pool. ... more   less 
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