It was great pleasure to see prompt responses from Reservations Manager Ms. Amandeep Kaur during the process of reservation. She almost took care of every query raised not only thru mails prior to arrival but also during the stay.
Also Airport pick up was available on time.
However the entire anticipation of great hospitality collapsed once I reached the property early morning 5am after an international flight.
Only two people in Reception, one attending concierge cum bell desk and another on reception. Entire lobby was low lighted and looked empty.
I was assigned a deluxe suite which I had reserved for. However within few minutes of my arrival I realized the problem with the airconditioner system and found that it was not cooling at all.
Raised first complaint in the morning 7am. Technicians arrived and confirmed that they have fixed the issue. However again within two hours temperature started rising. Again the issue was raised and again technicians came in and confirmed once again now there will not be any problem.
However kept on getting hotter as the day was going ahead finally at 3pm I escalated this issue to Ms. Amandeep and she put the entire engineering department on the job. However finally I was shifted to another room in the same category where it was cooling and I was able to take rest after spending almost 12 hours of suffocation.
Beyond this issue, overall service of the people was excellent. Room had all amenities though the design was little bit unusual to have bed in the centre of the room and head board was attached to the writing table. Room Service Menu was kept in the drawer of the writing table which I had to find on getting to know the location from the room service department.
Inadequate dustbins was another issue realized, may be a small issue but makes life easier if they are visible and can be found without searching.
But all these infrastructure problems taken care by courtesy and hospitable service provided by people working for the hotel.
- Official Description (provided by the hotel):
- Located in the heart of West Delhi, Radisson Blu Hotel New Delhi Paschim Vihar is an upscale hotel by Carlson Rezidor HoteL Group. The Carlson Rezidor Hotel Group – born in early 2012 – is one of the world’s largest and most dynamic hotel groups.Nestled in the heart of West Delhi, Radisson Blu Hotel New Delhi Paschim Vihar offers a harmonious blend of contemporary design and upscale interiors. The hotel has been developed in a Neo-Gothic theme; the majestic décor reincarnates the ancient splendor giving it a matchless nerve. The theme is a revival of the dominant style of the medieval architecture that incarnates richness to the interiors. The hotel features meticulously planned guestrooms to exude warmth and comfort to the guests.The hotel offers distinctive dining options with fresh concepts such as live Indian food counters, show kitchens and extensive Tea menus. Level 2, an all day dining restaurant offers world cuisine and interactive kitchens; Indyaki, an Indian specialty theme restaurant imparts a truly global appeal; ORO, The Bar for the discerning guest offers Tapas style snacks and an international range of wines and spirits; Tea Lounge offers surprisingly elaborate tea/coffee menu and Cups Cakes is a Pastry Shop that offers mouth watering range of freshly baked sweet and savoury delights.With an extensive area of approximately 20,000 square feet for social and corporate events and additional benefit of huge parking space, we create an Event for a lifetime. With a highlight of expansive meeting and banqueting area, the hotel features an exclusive meeting and banquets reception and dedicated staff for successful events.The Business Center at Radisson Blu Hotel New Delhi Paschim Vihar is an amalgamation of rich interiors, incomparable service and state of the art technology.Recreational facilities at the hotel includes a well appointed Vyoma Spa offering rejuvenating treatments by trained international masseurs to pamper every element of your body and soul, a 24 hour Fitness Center featuring a careful selection of cardiovascular and weight equipments, an outdoor swimming pool providing the perfect break from a hectic day and a Kids wading pool. ... more less
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