We stayed at this hotel for two nights. It was amazing from the first moment we arrived. We recently got engaged and the hotel did everything possible to make our stay special and memorable. The rooms were very clean and comfortable and the beds were fantastic. All in all we enjoyed our stay immensely. The small number of rooms is what makes this hotel unique and as such you are treated like a person and not just a client. The hotel was a perfect way to end our stay in Delhi. :-)
Although my review is favourable I do need to mention two matters that did impact on our stay.
The first matter concerns directions to the hotel. This hotel can be very difficult to find, even with the map provided by the hotel. My advice be sure to get clear instructions before you arrive as you could end up driving around for a long time trying to find it.
My second gripe concerns use of the hotel recommended driver and car service. On the advice of management I was persuaded to use one of the hotel appointed (and I assumed trusted) drivers as they were safe. I explained to reception beforehand cearly where we wanted to go (Dilli Haat outdoor market) who then instructed the driver to take us there. Without knowing the area as we were tourists our driver took us to Delhi Haat (a few shops aimed specifically at tourists with inflated prices). When we were dropped off I questioned the location but our driver assured me it was correct. When we returned to the hotel however I mentioned to reception where we were dropped and they advised we were taken to the wrong place! I was furious and after complaining to hotel management they advised they would investigate further. The matter was left until the day we were departing. Upon checkout the hotel although apologetic refused to refund me for any costs even though I was using their appointed driver. The manager advised that any refund would come out of his wages and not the hotel. I felt this was unfair and unfortunately tarnished what would have been an impeccable stay. :-(
The issues we experienced above should not stop you staying at this hotel for it really was very nice and highly recommended. My suggestions are to assist others so they don't experience what we did.
- Official Description (provided by the hotel):
- Mantra Amaltas is an exclusive boutique hotel offering elegant and spacious accommodation. Located in an up-market area of South Delhi, just moments from the thriving shopping, business, and entertainment districts. The amenities in the room as well as the dining menus are specially designed to cater to both, the leisure and the business traveler. Facilities include Multi Cuisine Restaurant, an indoor swimming pool, steam / sauna, Travel Desk, Conference Room, Banquet Hall, Open Air terrace garden Party Floor and Free Wireless Internet. ... more less
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- Also Known As:
- Mantra Amaltas Hotel New Delhi