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“Review only about Edesia Restaurant” 4 of 5 bubbles
Review of Crowne Plaza Today New Delhi Okhla

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Crowne Plaza Today New Delhi Okhla
Ranked #27 of 706 Hotels in New Delhi
Certificate of Excellence
New Delhi, India
Level Contributor
133 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
“Review only about Edesia Restaurant”
4 of 5 bubbles Reviewed September 19, 2012

I am writing about their Edesia Restaurant, as I had an opportunity to eat lunch at least 3 times on consecutive days....trust me - it is worth it.

This is the buffet dining area, on the First Floor, just above the reception area. It is very well maintained, and even before that - I would say it was very well designed with polished Italian marble, and very well placed thought on the placement of food items.

Nothing seems out of place, they have a bar on one side, a balcony with a sitting area on the other side, and also the pool is located from the 2nd entrance.

Seating is very good, with tables large enough to hold 20 people at a single time to a table adequate for a couple. Mats, silverware etc is very anointed and clean. Plates are stocked very neatly under the food area and not on top - which I think is very good. The salads are kept in one area, the soups in another, the India menu on one side and the continental on the other. Best of all - I never felt that I had to wait for taking my food, such as in other restaurants which offer buffets.

Food - this was an amazing smorgasbord setting. There were dishes from all parts of India, and continental was amazing with lamb, mash potatoes, Chinese, pork, etc. etc. The taste was very good. The deserts were good as well, and had both Indian and continental deserts covering halwa, gulb jamun, cakes etc. Well worth the effort.....

  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TravellerPetals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, September 23, 2012
Dear TravellerPetals,

On behalf of the entire team of Edesia, the global cuisine restaurant at Crowne Plaza Today New Delhi Okhla, we would like to thank you for your kind words. The team was thrilled to read the review on trip advisor. We are very happy to know you liked the buffet spread along with beverage selection on all the three consecutive days for lunch, specially the variety in cuisines and the large dessert section.

We look forward to welcoming you soon and hope you could try out our specialty, multiple award winning restaurant ChaoBella, known for authentic Chinese & Italian cuisine, located at the lobby level on your next visit.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000 M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
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791 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (119)
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English first
Krasnoyarsk, Russia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 15, 2012

Stayed in this hotel for 4 nights. Gorgeous hotel! Posh place. Excellent service. The staff is very friendly. All requests responded with lightning speed. The room is very nice, clean. Deficiencies were noted. The next visit will stop in this hotel. I recommend to all!

  • Stayed August 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank maks-bratsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, September 19, 2012
Dear maks-bratsk,

Thank you for staying with us at the Crowne Plaza Today New Delhi Okhla. We are happy to know you had an enjoyable stay at the hotel and took home the good memories and experiences.
It is our endeavour to meet the expectations of our guests and we are glad to know the hotel staff actively responded to all your requests.

We look forward to welcoming you back on your next visit to New Delhi.

Warm Regards,

Pallavi Singh
Marketing & Communications Manager

CROWNE PLAZA TODAY NEW DELHI OKHLA

Plot No.1, Community Centre, Okhla Phase-1, New Delhi-110020
Direct Line: +91 11 46462006 Main Line: +91 11 46462000, 30981000
Mobile: +91 9582227018 Email: pallavi.singh@cpokhla.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed September 9, 2012

We stayed here for 3 nights before returning to the uk. The room was lovely- very comfy bed, impressive bathroom etc. it was very modern and had everything you could need. Housekeeping are very attentive, they drop off a newspaper outside the door and make the beds up every morning and will deliver different pillows and fresh towels if you request. The front desk are very helpful, they told us how to get into town ( we went via metro, which was a short autorickshaw ride away. The metro is modern with air con, very much like the overground in London) and will break your large rupee notes etc, they also called us a taxi to go to the airport. The breakfast is exactly what you would expect at a 5* hotel and dinner in the speciality restaurant was excellent- its really nice to watch the chefs at work. The bar is very good and well stocked, although the cocktail didn't taste like we expected it to! The oly downside is that it is out of the centre but they can't do much about that! It's convenient if you are going to go to the taj mahal by road and it is also only a short taxi ride to the main station. The pool and the spa are very nice- the spa is very good value for a few treatments before you fly home. Thoroughly recommended for A bit of luxury without an extortionate price tag!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, September 12, 2012
Dear Anna B,

Thank you for taking out time to write about the Crowne Plaza Today New Delhi Okhla on Trip Advisor. We are delighted to know you had an enjoyable stay and took home some good memories and experiences. The team was excited reading the review. Thank you for all the encouraging words you have for our associates, which will motivate them, to excel further in service delivery. We are very happy to know you liked the room, bath facilities, food & beverage offerings, and pool & spa services. Thank you for all the wonderful words you have for the breakfast spread and ChaoBella – Authentic Chinese & Italian restaurant with the live Noodle Pull Chef, the only one in town.

We hope either your work or a holiday brings you back to Delhi soon and we get the privilege to serve you. Look forward to welcoming you.

Warm Regards,

Pallavi Singh
Marketing & Communications Manager

CROWNE PLAZA TODAY NEW DELHI OKHLA

Plot No.1, Community Centre, Okhla Phase-1, New Delhi-110020
Direct Line: +91 11 46462006 Main Line: +91 11 46462000, 30981000 Fax: +91 11 41012525
Mobile: +91 9582227018 Email: pallavi.singh@cpokhla.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed August 30, 2012

The hotel is not close to town, but it is very comfortable, with a nice touch of luxury and exoticism to it. The rooms are very spacious, very well decorated and with a very nice light to them. The pool is nice, though not splendid. The restaurant presents a magnificent buffet, with indian specialties, along with continental and chinese food. Try the dosas, they are among the best I have ever tried.

  • Stayed August 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank filgud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, September 2, 2012
Dear filgud,

We appreciate you taking the time to write for Crowne Plaza Today New Delhi Okhla on trip advisor. Thank you for all the kind words you have for the hotel facilities, specially the room. We are very happy to know you enjoyed the spread at The Global Cuisine Restaurant - Edesia and found Dosas amongst the best you have tried. Your comments have been shared with the food and beverage team who were pleased with the feedback.

We look forward to welcoming you soon.

Warm Regards,
Pallavi Singh
Marketing & Communications Manager

CROWNE PLAZA TODAY NEW DELHI OKHLA

Plot No.1, Community Centre, Okhla Phase-1, New Delhi-110020
Direct Line: +91 11 46462006 Main Line: +91 11 46462000, 30981000
Mobile: +91 9582227018 Email: pallavi.singh@cpokhla.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 29, 2012

Myself and a friend stayed here on our first and last night in India - we spent 2 weeks backpacking and this was SO needed!

The food was exquisite, the rooms were spotless and impeccably equipped, the staff were super friendly (on our first night, a bellboy even walked us to the nearest ATM) and extremely attentive.

I think it's only flaw is it's location - a bit far out from many of Delhi's sights. I would suggest catching an auto-rickshaw from outside the hotel if you do plan on going anywhere - it's about half the price of a taxi... maybe not as glamorous though! Don't forget to haggle the price!

If you're coming straight from the airport, make sure you have transport arranged - contact the hotel and prearrange a taxi. We got insanely ripped off by one of the licensed airport taxis - 4,000 rupees (£45!) to get to Okhla... this may be acceptable in London but not Delhi! You should pay no more than 600 rupees (that's an absolute maximum) for that journey. Don't fall into the trap - arrange ahead!!

  • Stayed June 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank theworldatyourlips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, September 2, 2012
Dear theworldatyourlips,

Thank you choosing Crowne Plaza Today New Delhi Okhla as your preferred hotel in New Delhi! We are happy to know you enjoyed your stay with us after a hectic backpacking of two weeks. Your encouragement motivates us to continue to perform at the high standards that are expected of us.

We look forward to having you back with us soon.

Warm Regards,

Pallavi Singh
Marketing & Communications Manager

CROWNE PLAZA TODAY NEW DELHI OKHLA

Plot No.1, Community Centre, Okhla Phase-1, New Delhi-110020
Direct Line: +91 11 46462006 Main Line: +91 11 46462000, 30981000
Mobile: +91 9999666521 Email: pallavi.singh@cpokhla.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
1,417 reviews
277 hotel reviews
common_n_hotel_reviews_1bd8 1,113 helpful votes
4 of 5 bubbles Reviewed August 27, 2012

Yes, I revisietd this hotel after exactly a year and repeating the title of my review from 8th Aug 2011.

There has been a marked improvement in the hotel, and no doubt some of the earlier kinks have been sorted out, specially on the impersonal level. This time around, the service all around from the bell boy to the receptionist to the waiters, to the housekeeping staff were uniformly more warm and inviting. This time I stayed for 2 days over the weekend, and it still felt like I was the only guest in the hotel. I wonder if this is now an indication that the hotel is not attracting enough business. If that is the case, the reason has to be primarily its industrial location that has absolutely nothing in its immediate neighborhood.

In any case, the breakfast and the room service offerings have definitely improved. The breakfast spread is more palatable than the last time, except for the fruits that continue to be unripe and hard as rock and tasteless. But then this is consistent with most hotels in India that get these generic fruits (watermelon, papaya and melon) all year round from suppliers who grow or source them in industrial quantities and pluck them half ripe so that they 'continue to look good' when they reach the hotel kitchen. I have never understood why in a tropical fruit haven like India that has such abundant seasonal and local fruits, why do hotels only offer these 3 fruits all year round when in fact watermelon and rock / musk melon are only summer fruits. As an aside, this time I managed to get the right cuppa of tea, just rightly flavored with fresh ginger and not overdosed with milk as is common in India.

My other peeve this time was the doors to the shower and potty stalls that did not have any handles or bars on the inside to shut / open them. One had to get hold of the top of the door to do this, and if you are not tall enough like me, you would either be stuck inside or have to scream for help!

Lastly, the location of the hotel at one end of the corner of a busy intersection is still unplanned and chaotic for accessing the hotel entrance. One has to make all sorts of U turns and illegal turns to access the hotel. This is a big blot on the face of the hotel that they have not been able to correct this very dangerous traffic situation.

I hope the person responding to this review will provide some meaningful responses instead of the generic and meaningless hotelspeak that they indulge in as evident from the earlier reviews.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ZenHealer7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, September 5, 2012
Dear Pradipd25,

Thank you for revisiting your earlier response and our property. We value your repeat business. Thank you for the encouraging words you have for us in terms of staff . With regards to the hotel being quiet, it’s actually quite busy as compared to last year. We have shopping malls in very close vicinity to the hotel and our guests have absolutely loved it.

We have re visited the breakfast experience and based on your valueable insight, we are happy to add two kinds of seasonal fruits to the breakfast besides the existing array.

The new built hotels now have a service road in between the main hotel entrance and main road as a buffer for protection against traffic. While this is a little cumbersome at times for entry it ensures that only hotel related traffic moves on that road. This also helps in scanning of all vehicles coming in to the hotel at a fair distance.

I appreciate your feedback on the shower stalls. I will be working along with my team to try and eliminate this service irritant as soon as possible.

Pradipd25, this is great feedback and we value it completely. This helps me to create confidence in myself, that we have been able to have guests like yourself who are actually our well wishers and give us quality feedback in making this Crowne Plaza a Great Hotel Guests Love.

Look forward to welcoming you back !

Many Thanks,

Pallavi Singh
Marketing & Communications Manager

CROWNE PLAZA TODAY NEW DELHI OKHLA

Plot No.1, Community Centre, Okhla Phase-1, New Delhi-110020
Direct Line: +91 11 46462006 Main Line: +91 11 46462000, 30981000
Mobile: +91 9582227018 Email: pallavi.singh@cpokhla.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bergen, Hordaland, Norway
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 27, 2012

Great hotel, fantastic and spacious rooms with bathroom. You just slide a window/door and the bath tub is placed in such a way that you could relax in the bathtub and watch TV. It was like having a bathtub in the room itself. Great food in the buffet, good service and attentive staff. The pool area is also very nice. Everything you need in a city hotel. May be a little out of city centre, but it did not bother us and it was fine for our purpose. Overall a fantastic hotel.

  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Dilly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, September 2, 2012
Dear Dilly S,

Thank you for choosing Crowne Plaza Today New Delhi Okhla amongst many options available to you in New Delhi. We are delighted to know you enjoyed your stay with us, liked the room, pool facilities, food and beverage offerings and took home the good memories and experience. My team and I look forward to welcome you back in the near future.

Please do contact us as soon as we can be of assistance on arranging your next visit.

Warm Regards,

Pallavi Singh
Marketing & Communications Manager

CROWNE PLAZA TODAY NEW DELHI OKHLA

Plot No.1, Community Centre, Okhla Phase-1, New Delhi-110020
Direct Line: +91 11 46462006 Main Line: +91 11 46462000, 30981000
Mobile: +91 9999666521 Email: pallavi.singh@cpokhla.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Today New Delhi Okhla

Property: Crowne Plaza Today New Delhi Okhla
Address: 1 Community Centre Plot No, New Delhi 110020, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in New Delhi
#18 Luxury Hotel in New Delhi
#23 Romantic Hotel in New Delhi
#34 Business Hotel in New Delhi
#42 Family Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Today New Delhi Okhla 5*
Number of rooms: 208
Official Description (provided by the hotel):
Crowne Plaza Today New Delhi Okhla is the latest internationally managed hotel in heart of South Delhi. Crowne Plaza Today New Delhi Okhla has won nine industry recognition awards for its outstanding service & food; the F&B facilities include authentic "Chinese Italian Restaurant – ChaoBella", "All Day Dining – Edesia", "Copper Bar & Lounge" "French Heart – The Pastry Lounge" and a host of meeting facilities. ... more   less 
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Also Known As:
Crowne Plaza Today New Delhi Okhla Hotel New Delhi

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