It was an unforgettable stay at The Leela Palace. Rooms & facilities were perfect, the attention to details for the night turndown service was awesome (we were given drinks, cookies & chocolates), food was one of the best in India & staff were friendly & helpful. Everything was beyond our expectation. It was the day of the Holi Festival when one of us asked the concierge to help change her airplane ticket back home. The airline office was closed due to public holiday but concierge tried every efforts to help change the tickets. He called some agents, until he found Singapore Airline office in other country which was still open at that time.
We had other problem on our last day in India. We were refused to enter India again after coming back from Nepal due to Visa on Arrival regulation. While at the same time we already paid for our stay at The Leela Palace & left 2 luggages there as we were thinking we would be coming back to The Leela Palace. Again, The Leela staffs showed their best quality of service, they brought our 2 left luggages to the airport & talked to Singapore Airlines ground crew to send our luggages to us. But we were in the transfer area & were not able to come to the check-in desk to identify our luggages. Thus the luggages were not able to fly with us & The Leela Palace staff brought them back to hotel.
The point is how the staffs made every effort to the last minute until we were boarded the plane home, that was an exceptional service a hotel can do. Our heartful thanks to all Leela Palace staffs. You give meaning to the word "service". Credits go to Concierge, Business Center & Jr. Sous Chef of Qube who explained & prepared us personally our Indian breakfast. Would definitely recommend The Leela Palace to everyone visiting New Delhi.
- Official Description (provided by the hotel):
- The Leela Palace New Delhi at Chanakyapuri is located in the exclusive Diplomatic Enclave and has room sizes starting from 520 Sq ft. The hotel is close to the seat of government and houses four specialty restaurants and three bars, a multilevel spa with a fully equipped fitness center and the city's only rooftop temperature-controlled swimming pool. The hotel offers five complimentary food & beverage presentations round the clock, round trip airport transfers in our luxury BMW fleet and complimentary use of meeting rooms up to 2 hours for its Royal Club guests. ... more less
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- Also Known As:
- The Leela Palace New Delhi Hotel New Delhi