Our initial experience/interaction with the Leela was their central reservations department, who I have to say thoroughly let down a deserved 5 star hotel. They were slow to respond and when they did made several mistakes, including charging the wrong amount to my credit card (I paid up front), this was subsequently resolved and offered as a credit on the room. When we then arrived at the hotel we were told the room hadn't been paid for let alone had a credit against it. At this point the great service that we saw throughout our stay kicked in, the duty Manager came to see us personally in our room, everything was resolved and she was incredibly apologetic, we later received a card and some cakes as a gift, which was lovely.
The hotel is stunning, with an incredible infinity pool on the roof (which we had to ourselves) a lovely bar with great bartender Jerusa and when we stayed the most amazing life size gingerbread house (it took 2 days to construct). Even the basic rooms at the Leela Palace are stunning, incredibly ornate, TV in the bath, masses of wardrobe space, wonderful chocolates replenished daily.
My only slight criticism was the cost of food and drink, I appreciate this is a 5* star hotel, but we found the drinks and food expensive in comparison to similar standard hotels such as the Amarvilas in Agra or the Taj Lake Palace in Udaipur. However, on the flip side the room cost in comparison to the quality and size of room was great.
Finally, we were really struggling to decide whether to stay here or at The Imperial (which we did stay at for 1 night at the end of our stay). Without doubt I would recommend the Leela over the Imperial even with Ukrainian President staying at the same time as us the staff at the Leela were incredibly attentive - just make sure you book online not through central reservations!
- Official Description (provided by the hotel):
- The Leela Palace New Delhi at Chanakyapuri is located in the exclusive Diplomatic Enclave and has room sizes starting from 520 Sq ft. The hotel is close to the seat of government and houses four specialty restaurants and three bars, a multilevel spa with a fully equipped fitness center and the city's only rooftop temperature-controlled swimming pool. The hotel offers five complimentary food & beverage presentations round the clock, round trip airport transfers in our luxury BMW fleet and complimentary use of meeting rooms up to 2 hours for its Royal Club guests. ... more less
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- Also Known As:
- The Leela Palace New Delhi Hotel New Delhi