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“A great place to stay” 5 of 5 bubbles
Review of Wood Castle

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Wood Castle
Ranked #13 of 705 Hotels in New Delhi
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“A great place to stay”
5 of 5 bubbles Reviewed December 15, 2013

When we arrivred the staff were brilliant and sorted a room out for us despite us arriving at around 9am! We did initially think the main characters were a bit 'chavvy' (sorry boys) however we very quickly warmed to them and they really did do everything they could to help us during our stay. Be warned though, if they crack out the whisky you are expected to keep up with them if not win hands down in the drinking stakes, which my partner Tony found out to his delight! Great breakfasts too, you just have to go for the Indian option, lovely food.

Room Tip: the room we had didn't have a window but it didn't bother us; if you want a room with a wind...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lolstoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,097 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (135)
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London
Level Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed December 13, 2013

Clean, comfortable hotel in a good quiet location in Delhi. The restaurant served decent food. We were met with a beer and a friendly welcome on arrival - which was greatly appreciated after a long journey! Definitely a great budget option in Delhi.

Stayed November 2013, traveled as a couple
Helpful?
Thank Travelbug3719
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 13, 2013

We stayed in Wood Castle for 2 nights and it was a great experience. We booked ahead for beginning of November but had troubles with our flight that we did not come to Delhi as expected. Actually, our booking then was expired. However, the Wood Castle staff was really friendly and allowed good will. We could stay 2 other nights for free.
I just can say - very nice, great experience, nice and clean rooms, friendly people, nicely situated and quiet in Delhi!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MichaelS_772013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
5 of 5 bubbles Reviewed December 11, 2013

i traveled with my sister for a month in India. We had the most amazing time in India and in New Delhi. Most of it due to the wonderful people we met, and people in Woodcastle that welcomed us the most. We stayed with them twice, when we first arrived in India and later on when we went back to New Delhi and they were always really attentive!
They make you feel so comfortable and at ease specially (Hassan)! They were so helpful and caring, thank you for taking such good care of us!!!
The breakfast is great and the food is the most delicious!!! The rooms are beautiful , the bathroom is clean , they will arrange for a car to pick you up at the airport, bus station, wherever you need it. Anyone who just stumbled on this Place can rest assured they just got good lucky and they now know the BEST place to stay in Delhi. We would highly recommend woodcastle!

Room Tip: we stayed two different rooms they were so beautiful and clean comfortable!
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wrightlucy354
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 8, 2013

Second time round in Delhi I decided to stay somewhere a bit nicer than the basic digs. I booked a superior room and on arrival was told that I had been upgraded to the deluxe (room 301). The room was a great retreat - super comfortable bed with nice linen, and everything was very clean and orderly. The staff was super friendly and made me feel very at home and relaxed; even inviting me to share a beer with them which was divine after weeks in alcohol-free States. The hotel is located in a quiet tree lined street which is only a 5 minute walk to the bustling market. Would definitely stay here again.

  • Stayed December 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Huia79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed December 7, 2013

In short, there are better places to stay in Delhi for the same price. Wood Castle was not particularly friendly or inviting - the reception/dining room reminds me of the basement my friends used to hang out in in high school. I paid a higher rate for a super deluxe room, but it was small, cramped, and the hot water was spotty. What bothered me even more was that the front door to the hotel was propped open for much of the day and a person could easily enter without being noticed.

The people who work at the hotel weren't very helpful. Just one example - I was looking for a bank nearby and showed one of them the location on google maps. He was unable to explain to me how to get there, which would have been useful since there are a lot of windy, poorly-marked streets in the area. Finally, one other observation is that they tried to avoid accepting my credit card by claiming that the machine was down. I later found out that they had told someone else who tried to pay before me a different reason why they refused to take his credit card.

Nothing about this hotel was so wrong that I would advise against ever staying there. On the other hand, INR 3500 per night is a lot to pay for a hotel that isn't an enjoyable experience.

  • Stayed November 2013, traveled solo
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Rrrroberto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodcastledelhi, Owner at Wood Castle, responded to this review, December 9, 2013
Dear Guest first of all we want to say sorry and feeling bad that we could not make your stay comfortable to the level of your expectations. But we want to say that the guests gave us that high ranking on the basis of the price(tariff)we are charging and the levels of the amenities,cleanliness we provide equivallent to any of the star category big hotels at a bare minimum price. Below I will answer all your cons pointwise.
Yes its true that our guests use our reception as a relaxing lounge where they share their experiences and travelling modes with other residents guests which helps all new guests those who are travelling for the first time in India.
1.As you said rooms are small and not enough hot water.
Its everywhere mentioned that ours is a budget hotel with all modern amenities but still we have a reasonable good size rooms definitely not the size of 4 or 5 star hotels where the tariff is four to five times higher than our tariff,also am surprised on your complaint about hot water though all our bathrooms have independent water heaters(can be seen in all our pictures)giving 24 hours hot water. And you can check in our past reviews that all our guests complimented us for the plenty of hot water.
2.Secondly you complained about any person could easily enter without being noticed.
In this regard I want to say that neither you noticed nor you checked before writing this complaint. To update you I want to share that our MAIN DOOR(inside and outside) is fitted with CCTV cameras whose footage is constantly monitored at the reception desk and in the office. Also nobody stopped you while going straight to the room as manager at the reception desk knows that you are our guest and staying with us. As we have less no. of rooms so all our team is always well aware of our guests who is staying with us or not. So none of the person can have access to the rooms unnoticeable as MAIN DOOR is always constantly monitored at two screens one at the reception desk and other in the office.
3.Sir I am sorry that you found a problem in finding a bank. But I asked my staff about the online map you showed and I found that you showed the map of other part of the Karol Bagh area and it was not at all clearly mentioning roads near our hotel and approaching roads to near by bank. Also its not your fault too as Karol Bagh area is spreaded in kilometers and you might have picked a wrong map online.
4.Dear sir we never hesitate to take money through cards but its true that during that time our machine was not working and its a machine and can go out of order anytime. But now its 100% working.
So from your review I do not think that you put a exact picture in the review and you wrote your own version without knowing or getting into the facts like for secuirity CCTV cameras, hot water, credit card machine etc. But still I want to apologise on all the issues raised by you and expect that you will definitely give us one more chance to prove our hospitality and services.
Regards,
WOOD CASTLE MANAGEMENT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level Contributor
124 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed November 30, 2013

After reading so many reviews, I must say that I was disappointed with this place. Reception was very unfriendly. Lots of stairs (no elevators). No wi-fi in the rooms. Room was good, but no window. Breakfast area is right where Reception is and is very cramped. The neighborhood is nice (not the alley where the hotel is located) and relatively quiet, but hard to find.
There are better options in Delhi.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Fortaleza_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wood Castle

Property: Wood Castle
Address: 8A/7G WEA, Channa Market, | Karol Bagh, New Delhi 110005, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#4 Business Hotel in New Delhi
#26 Romantic Hotel in New Delhi
#28 Best Value Hotel in New Delhi
#29 Family Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Wood Castle 2.5*
Number of rooms: 12
Official Description (provided by the hotel):
We are in the area of karol bagh in new delhi,Karol bagh is the centerally located i.e. heart of delhi. karol bagh is 16km from international airport, 12km froom domestic airport & 3km from new delhi railway station.We are quality focused,great in service,one of the three star amenities rooms.We have super deluxe rooms with EUROPEAN styles,with contemporary comforts to create a luxurious ambience. ... more   less 
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Also Known As:
Wood Castle Hotel New Delhi

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