I do not really know how to write a review for this one. I have never ever felt so cheated by a hotel, the experience at this hotel just kept going from bad to worse.
My fiancee was coming down to Delhi and I had planned to pick her up at the New Delhi Railway Station and then spend the day at Fun'n'Food Village, the water park. Since she would be tired from her journey so we had decided that we would check into a hotel near the park for her to freshen up and also stay there overnight as it was quite far from my house.
TLC Inn was the first hotel we went in to check. The tariff for the rooms they showed us was INR 3000+taxes for double occupancy. When we saw the room we did not think that the room was worth that much at all, so while we were discussing whether we should take the room or check out other hotels in the area, the manager (so he seemed), asked us how much we are willing to pay for the room. When we said INR 1500, he agreed at once, and said that we would have to pay only the taxes extra, which was 10%. So we agreed to check in, and that was our big mistake.
I paid INR 2000 and the manager kept the whole amount and gave me an advance reciept and said he will adjust it with the final bill when we check out.
The room was very small, the bed was creaky and uncomfortable, the attached bath was very small and unclean. We requested a number of times to clean the toilet but they never did so.
We returned from the water park in the evening. We looked at the food menu and even though we wanted to order food in the room because we were tired, the exorbitant food prices made us go out and look for options outside. We had a good dinner outside at the nearby Moti Mahal Deluxe.
Next morning while checking out, we were told that the bill was INR 1840 (1500+10% = 1650). When asked about the difference we were told that he had talked to the owner and that this was the lowest rate that they could give us. He had however not thought it important to inform us of the same and he had confirmed us the rate without authority. No amount of arguements made him see reason. When we asked for the remaining money, INR 160, now that he was charging 1840, he said that the advance amount was not refundable, even if the bill was less than the advance amount. This is the most ridiculous thing we had ever heard. Why should we pay more than what the actual bill was, especially when we were already paying extra. But he was adamant, and told us that we could have breakfast and then they will adjust the amount. We had no option but to have the ridiculously expensive breakfast, and then pay another INR 150 for the same.
Rude, rowdy and cheating....... we finally paid up everything just because we did not want to stoop down to their level.
Hope people read the review before going there. Marred what was otherwise some wonderful time spent with my fiancee.
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